Customer Service Project

MICHELE KOELB

***** **** ****** **** ***: ***- 848-1096 /

Cell: 248-***-****

Farmington Hills, MI 48331

*******@***.***

CAREER SUMMARY

Enthusiastic Executive Assistant and Project Coordinator professional with

eight years experience in automotive and information technology industries.

Expertise in office administration, project management, vendor management,

employee relations, benefits, training and development. Utilizes

discretion and sound judgment to handle highly confidential and sensitive

company data. Proven leadership, communication, and problem resolution

skills to manage company business functions for growth and profitability.

PROFESSIONAL EXPERIENCE

FLAGSTAR BANK, Troy, MI Jan 2010-Mar

2010

Banking and mortgage lending company

Administrative Coordinator

Project management and administrative support to accounting staff of eight

to provide superior internal and external customer service and support for

company strategic operations, objectives and goals.

. Acted as subject matter for administration of company policies and

procedures.

. Maintained confidential company data and employee files.

. Prepared Office of Thrift Supervision and Mortgage Bankers Association

monthly board reports.

. Reconciled departmental purchasing card and two complex vendor accounts.

. Handled new hire paperwork and benefit forms for department, conducted

new hire orientation.

. Collaborated with Loss Mitigation and Collections business units to

handle Trouble Debt Restructuring accounts and discuss process improvement

initiatives.

. Facilitated and participated in community and charity events

EDS, Pontiac, MI Aug 2009 - Nov

2009

Information technology and data processing services

Project Coordinator

Responsible for providing Project coordination, administrative and human

resource support to the Information Technology Director and staff of

twelve.

. Proficiently utilized Outlook and Blackberry to manage electronic mail,

meetings and calendars. Prepared charts, graphs, reports, and

correspondence utilizing Microsoft Excel, Word, and PowerPoint.

. Maintained and updated departmental organizational charts (on Visio).

. Processed accounts payable invoices, purchase orders, reports, and

monitored status of vendor payments and pricing modifications in

enterprise resource planning system (SAP).

. Supervised, trained and distributed workflow to clerks to resolve

customer business inquiries with tact and diplomacy and meet strict

deadlines.

. Handled and secured sensitive and confidential company information and

equipment.

. Managed various human resources and administrative projects as required.

HARMAN INTERNATIONAL, Novi, MI Jan 2009 - May

2009

Manufacturer of audio and infotainment systems

Project Analyst

Responsible for supporting the transition of accounting and financial

processes from various Harman locations to a Financial Shared Services

Center.

. Provided required timed reports for daily metrics.

. Recommended and implemented process improvements to reduce costs and

improve efficiency.

. Identified, implemented and trained employees on new policy and

procedures.

. Trained analysts to process accounts payable, and accounts receivable

invoices in SAP database.

. Collaborated with internal and external auditors for Sarbanes-Oxley

compliance.

. Collaborated with internal and external departments to address and

resolve customer inquiries.

KOSTAL NORTH AMERICA, Novi, MI Nov 2006 - Feb

2008

Manufacturer of electronic and electromechanical products

Executive Assistant

Provided executive administrative assistance to CEO, V.P. of

Administration, Director of H.R. and staff members to effectively support

the operations and services of the company in a professional and efficient

manner.

. Interfaced with internal and external customers to respond and address

business issues, and confidential data requests.

. Liaison between all departments to ensure proper communication and

reporting practices. Utilized Microsoft Office, PowerPoint, Word, Excel,

and Visio to prepare presentations, correspondence, agendas, charts,

graphs, pivot tables, reports and departmental budget.

. Utilized automated management tools; outlook, Internet, intranet, net

meeting and Blackberry to coordinate domestic and international travel

arrangements, conferences, meetings, and off-site events.

. Assisted human resources with administration of all aspects of new hire

process, orientation, exit interviews, administrative work for benefits,

training and development, visas, relocation, and performance reviews.

Edited employee handbook.

. Key point of contact at customer events, trade shows, and charity events.

. Utilized SAP and internal company database systems to process expense

reports, process accounts. payable invoices, purchase orders and monitor

disbursements.

. Coordinated workflow duties and supervised receptionist, and clerks.

ROBERT BOSCH LLC, Farmington Hills, MI Jan 2001 -

Aug 2006

Manufacturer of powertrain, electronic, gasoline and braking components

Project Coordinator

Provided critical administrative and program management support to the V.P.

of Sales and Marketing, V.P. of Engineering, five account managers, and 15

engineers.

. Resolved 92% of A/R invoice issues to collect $381,000 from customer for

sample deliveries.

. Resolved 90% of blanket purchase order discrepancies.

. Prepared customer RFQ's.

. Maintained and updated AS400 and SAP database system with new and

existing customer accounts.

. Supported project reviews and OEM meetings to assist sales and customers

with engineering changes, reporting activities and metrics.

EDUCATION

Master of Business Administration, Walsh College, Troy, MI

2006

Bachelor of Science Business Admin. (BSBA), University of Detroit-Mercy,

Detroit, MI 1999

COMPUTER SKILLS

Microsoft Office, Microsoft Word, Excel, PowerPoint, Lotus Notes, Access,

SAP, AS400, Visio, PeopleSoft, Hyperion, JD Edwards, HRIS, Legacy/QAD

MILITARY

United States Navy, Communication Specialist

SBI Secret Clearance (Inactive), Antarctica Sea Duty

PROFESSIONAL DEVELOPMENT

QS-9000, ISO/TS16949, APQP, PPAP, Dale Carnegie, Effective Sales and

Negotiation, Team Oriented Problem Solving, Employee Relations, Employment

Law, Occupational Health & Safety, Legal Writing and Research, Sarbanes-

Oxley Auditing and Reporting, GAAP, GAAS, Business Law

Contact this candidate