Customer Service Information Technology

Julie M. Ball, RHIA

**** ******* **. *****, ** **927

Home: 321-***-****

Cellular: 321-***-****

**********@*********.***

Professional Highlights

. A CONSULTING PROFESSIONAL WITH OVER FOUR YEARS OF EXPERIENCE IN THE

HEALTHCARE INFORMATION TECHNOLOGY INDUSTRY. SPECIALIZING IN SYSTEM

IMPLEMENTATION, ON-SITE SUPPORT AND SOFTWARE IMPLEMENTATION UTILIZING

ALLSCRIPTS V11 EHR AND ESCRIPTION'S SPEECH RECOGNITION SOFTWARE

. Master at current state workflow and future workflow analysis including

clinical staff intake workflows, provider retrieve/document/order/charge

workflows, and front desk/checkout workflows

. Certifications:

o Certified in Allscripts Enterprise HER v11 Basic Functionality, Clinical

Prep, System Administration and Certified Workflows

o Registered Health Information Administrator

. Ability to build strong relationships with all levels of organizational

leadership, clinicians, and clinical staff

. Excellent analytical, organizational and problem solving skills

. Excellent interpersonal, oral and written communication skills

. Strong end-user and client liaison skills

. Demonstrates ability to complete tasks independently

. Exceptional customer service skills

Information Technology / Systems

. PROFICIENT IN MICROSOFT EXCEL, WORD, POWER POINT, OUTLOOK AND NOVELL

GROUPWISE.

. Knowledgeable in McKesson products: STAR, Horizon Patient Folder and

First Access Provider Portal. Escription's products: EditScript and

eMon.

Professional Experience/Work History

ALLSCRIPTS, CHICAGO, IL(REMOTE) OCT 2008 - PRESENT

Implementation Consultant

. Lead Implementation Consultant for system implementation projects in a

variety of clinical specialty areas.

. Extensive experience with system design and build for Base, Scan,

Charge, Note, Order/Result, and Rx implementations.

. Successfully brought Live 8 healthcare organizations in less than 2

years.

. Extensive experience providing training for system build as well as

application use to end-users of all levels.

. Certified in Enterprise EHR Basic Functionality, Clinical Prep, System

Administration and Certified Workflows.

. Ability to build strong relationships with all levels of

organizational leadership, clinicians, and clinical staff.

. Experienced in new fast- paced methodology emphasizing expedited

configuration to bring clients live faster on the EHR.

. Conduct onsite Go Live support for a variety of organizations and

specialties.

. Provide support for Enterprise EHR V11 implementations.

Health First, Inc., Cocoa Beach, FL Oct 2007-Oct 2008

HIM Supervisor

. Supervised 8 associates.

. Supervised departmental workflow for Prepping, Scanning, Indexing and

Analysis.

. Interviewed and hired employees.

. Achieved 100% of inpatient charts prepared within 1 day of discharge.

. Participated in hospital wide committees including Joint Commission

Readiness.

. Worked with physicians on electronic chart completion via the

telephone and in HIM department.

. Sent out physician letters to notify of pending suspension if charts

were not completed according to the hospital's Bylaws, Rules and

Regulations.

. Trained physicians to use McKesson's First Access Provider Portal

through one-on-one instruction.

. Utilized McKesson's Horizon Patient Folder, Star and eMon daily to

complete job requirements.

Health First, Inc., Cocoa Beach, FL Oct 2005-Oct 2007

Sr. System Specialist

. Created profiles in Escription's eMon and EditScript for dictators and

HIM associates.

. Worked with Escription and internal IT department to resolve technical

issues.

. Provided training for transcription/dictation application users hospital

wide.

. Maintained intranet site for Transcription department.

. Worked with Horizon Patient Folder and eMon to edit transcribed reports.

. Member of HIM Leadership team.

. Implemented Escription's Speech Recognition software for Transcription

department.

Health First, Inc., Cocoa Beach, FL Jan 1999-Oct 2005

Transcription Coordinator

. Corrected demographics on patient reports.

. Filed reports in physician boxes.

. Copied reports for physicians.

. Answered phones.

. Maintained Intranet site for Transcription department.

EDUCATION

. Bachelor of Science in Health Information Management, University of

Central Florida, 2008.

. Associate of Arts, 2005, Brevard Community College

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