Sales Representative Customer Service

Michael A Alhava

**-** *** ** ? Forest Hills, NY, 11375 ? 646-***-****

******@*******.***

EDUCATION:

University at Buffalo, THE STATE UNIVERSITY OF

NEW YORK

. Bachelor's of Science in Business Administration, May 2010

Concentration: Financial Analysis

. Minor: Economics

. GPA: 3.5

BUSINESS EXPERIENCE:

Vantage Mortgage LLC/ Richman & Associates

Inc, Whitestone, NY

Junior Loan Officer & Agent, 05/08-08/08

. Strategically developed client networks through daily

telephone consultations offering refinancing, loan

modification, deed in lieu, and short sale services in the

NY Tri-State area

. Evaluated consumer loan and credit history profiles by

analyzing risk metrics to structure applications for pre-

approval amongst Senior Loan Officers

. Gained constructive Residential Mortgage industry experience

on all levels of Operations, Marketing, and Finance with

core competencies in implementing effective sales strategies

Corporate Consulting Services Ltd, New York, NY

Marketing Representative, 06/06-08/06

. Developed and managed personal database in the New York

based health and benefits brokerage firm involved in all

aspects of benefits planning and consulting services

. Prospected clients and increased customer retention and

satisfaction by 8%

Cell Tech, Forest Hills, NY

Sales Representative, 02/05-08/05

. Increased customer service by conducting cell phone

activations and keeping customers informed of monthly plan

changes

. Resolved various technical and systematic issues on a daily

basis

National Benefit Life Insurance Company, New York, NY

Marketing/Sales Representative, 10/04-02/05

. Engaged in various marketing strategies establishing a

referral system composed of telemarketing leads

. Expanded knowledge by working with experienced individuals

representing the financial services industry

SKILLS:

. Conversational in Spanish

. Strong research and data analysis skills, Basic Financial

Modeling Techniques and Applications, Extensive Knowledge of

Derivatives Markets, Keen Macroeconomic Analysis Skills

. MS Office, DerivaGem, MS Dynamics GP, MS Visio, QuickBooks,

Bloomberg, Barra, SQL Examiner, Visual Basic

. Strong written and oral communication skills

. Ability to multitask and adapt flexibly to a fast paced

environment with a persistent drive to take on new

challenges

Contact this candidate