Concepcion Saenz

**** ***** **. 619-***-****

Spring Valley, CA 91977

abk8go@r.postjobfree.com

PROF I LE: Over 10 years of experience in customer service, administration and clerical work.

O rganized, strong writ ten and oral communication skills. Pet parent of 3 dogs. Passion for all

animals, I’ve had hamsters, guinea pigs, rabbits, a tu r t le, fish, birds cats and dogs. Planning to

s tudy to be a veterinary technician and dog t rainer. Willing and able to work at entry level

position and get t raining needed to excel in this new and exciting career.

KEY COMPETENC IES

Good with all animals A nticipate and assess needs

Working with diverse clientele M aintain/stock lobby

Customer service A nswer phones & direct calls

M aintain files/notes Quick study

M aintain clean habitats W illing and able to learn new skills

Recommend products Schedule appointments

Walk dogs B uild rapport with customers

I mpart information Administer oral & topical medication

Work well with team Able to work on own when needed

E xperience with budgets E xperience tu toring & teaching

COMPUTER COMPETENC IES

Windows, M icrosoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Publisher,

QuickBooks Pro, In ternet, PC & Mac.

PROFESSIONAL EXPER IENCE

Volunteer Friends of the Library Lemon Grove, CA 2008- present

Receptionist Girl Scout Council San Diego, CA 2007 - 2009

Receptionist Act 1 Chula Vista, CA 2007

Call Center

Operator Qualstaff San Diego, CA 2007

Office Assistant Ajilon El Cajon, CA 2006-2007

Associate WalMart Temecula, CA 2006

Southwestern College Education

Clerical Assistant I C tr San Ysidro, CA 2000-2003

Clerical Assistant/ Southwestern College Education

S tudent Worker C tr San Ysidro, CA 1995-2000

Admin. Assist./Tutor SER Jobs for Progress Oceanside, CA 1992-1993

EDUCAT ION

Bachelor of Arts, Liberal Arts

University of San Diego, Warren College, San Diego, CA J une 2006

Associates in General Studies, emphasis in English

Southwestern College, Chula Vista, CA J une 2000

Certificates of Completion

Nonprofit Management Solutions, San Diego, CA 2007 - 2008

Customer Service Skills

Communication Skills

Dealing with Difficult People

Cultural Competency I: Understanding the Basics

Cultural Competency I I: Cultural Patterns

Cultural Competency I I I: The Next Level

C ross Generational Communication

Working in the Zone: Maximize Performance and Minimize Stress

Getting Results: Using Your Personal Power

10 Me Management Lessons

Publisher

PowerPoint

Online Storytelling Fundamentals: How to Communicate Happily Ever After

North Campus Continuing Education, San Diego, CA 2010

QuickBooks Pro

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