Customer Service Representative
Resume:
RESUME
Kathryn A. Hildebrandt
Cocoa, Florida 32927
Email ***********@***.***
Objective: To provide the highest quality of clerical and administrative skills in which I have acquired in the past 30
years of employment. Typing skills are 60 words per minute and have very strong telephone and customer service
experience. I previously held a state of Florida 440 customer service representative license while working in the
insurance industry. I am now working full time in the health and medical industry as an accounts payables
administrator. Versed in Microsoft Office, Microsoft Works, Word Perfect and Excel.
2008 - present
STOPS, Inc.
(Specialized Transportation of Outpatient Services)
Titusville, Florida
Accounts Payables Administrator. Starting out as a part time file clerk in the accounts payables department, I was
promoted to a full time accounts payables payroll administrator for drivers, interpreters and translators. Our company
supplies independent contractors with positions to transport and interpret for workman's compensation claimants to
their intended destination for claimant's rehab and therapy appointments. My position entails entering invoices and
vouchers from each vendor in order to provide them with their payroll for their pay period. After entering invoices, I
compile the total invoices on Excel spreadsheets, submit to the finance department for checks and send checks out to
the prospective companies and or individual contractors. Also providing reports thru OPS3 and CRM in order to
complete payroll as well as doing reconciliation and not-costed reports and providing telephone customer service to
companies and contractors inquiring about their payroll issues.
2008 - 2007
F.A. Richards and Associates
Mandeville, Louisiana
Telesurvey Phone Consultant. My duties for this home based position were to obtain a list of assignments to cold call
insureds that had commercial auto policies and conduct and complete inspections to verify underwriting risk criteria.
Once the inspection had been performed, I had a specific format to complete on the internet and return to the company
in a timely manner, being paid per completed inspection.
2007 - 2001
Homemaker and at home mother.
2001 - 1993
Apex Managers, Inc.
Rockledge, Florida
Underwriter and State of Florida Customer Service Representative. As a state licensed 440
customer service representative and underwriter, my position entailed underwriting property and casualty homeowners
policies throughout the entire state of Florida for several different insurance companies. Not only was I an underwriter
for over 7 years, but I also entered and processed applications in the data entry department in the first year of working
for the servicing carrier. I interacted with both insureds and insurance agents by phone and in person in order to
complete the underwriting process of insured's applications for homeowners coverage. I worked on the Geographical
Underwriting System named GUS to determine ratings on both fire and protection classes for territories and locations
for fire and hydrant safety factoring over the entire state. Underwriting for both F.R.P.C.J.U.A. and standard and non-
standard insurance companies allowed me to broaden my skills in the customer service aspect of the position as well as
to learn new computer software systems. Was also a back up receptionist for the servicing carrier when needed.
1992 - 1990
Spencer Edens Agency, Inc.
Titusville, Florida
Customer Service Representative and computer processor. My position included processing of Account Executive's
Personal Lines and Commodity Accounts in the office utilizing the Applied and Delphi Systems. Once again, having
contact with the public and insurance agents by phone and in person as well as printing all applications, certificates of
insurance and policies for clients. I was also a back up receptionist in the agency.
1990 – 1989
Cash Register Insurance Agency, a/k/a A American Auto Insurance
Cocoa and Titusville, Florida
Office Manager and Customer Service Representative
As office manager, my duties were abundant as well as very versatile and important. Many times I was the only person
in the office and had many responsibilities in which I upheld. I rated personal automobile and motorcycle policies both
manually and by software, took claims, serviced policies and took payments. I also worked the books in the office,
paid all bills and made all bank transactions. Opening and closing the office daily and basically running the office as
smoothly and as efficiently as possible.
1989 - 1984
Lancaster Insurance Agency
Merritt Island and Cocoa, Florida
Customer Service Representative and overall general clerical staff.
I wrote all homeowners, mobile homeowners, motorcycle, travel trailer, motorhome and boatowners insurance
applications as well as took, typed and reported different kinds of claims to their respective insurance companies. My
main objective in my position was to help our insureds in understanding their policies and coverages and to obtain the
quickest and best claim service as possible. Collecting monthly and annual payments as well as answering all
customer's calls were also responsibilities that went with my customer service position.
1984 - 1981
The Great Fort Lauderdale Insurance Agency, Inc.
Fort Lauderdale, Florida
Receptionist and Claims Representative.
My main position was receptionist of the office, however, I also took on the responsibilities of being the office claims
representative shortly after I was hired. I took and reported all types of claims, both commercial and personal lines to
the appropriate insurance company and followed up on the status of those claims. The types of claims that I dealt with
were homeowners, health, workman's compensation, commercial and personal auto, flood, jewelers block, yacht,
boatowners and glass claims.
In addition to being the receptionist and office claims representative, I also helped in sharing the duties of the
commercial lines underwriter in the office. In assuming this position, I typed insurance policies, issued endorsements,
types Certificates of Insurance for building contractors, typed invoices and issued bid and performance bonds. I also
dealt with finance companies when premium financing policies and accounts for the insured.
1981 - 1980
Florida No Fault Insurance Agency
Hollywood, Florida
Tear Down Department.
Tearing down and matching up policy declarations and inserts of personal auto policies and processing all paperwork
that accompanied policies to the insureds.
1979 - 1978
Centennial Insurance Agency
Hallandale, Florida
Receptionist.
My first insurance office position, I was the office receptionist and helped the bookkeeper with posting accounts
payable and accounts receivables. Filing, greeting customers, answering multiple phone lines as well as taking
monthly payments from customers were my main responsibilities of this job.
Education
2002
Continuing Education Home Study Course provided by C.E.I.S. underwritten by State of Florida Department of
Insurance and Financial Services.
1999 - 1998
Course of studies for Continuing Education taken at Apex Managers, provided by Brevard Community College written
and approved by State of Florida Department of Insurance and Financial Services.
1980
Broward Community College
Davie, Florida
1979 - 1976
Madonna Academy College Preparatory High School
West Hollywood, Florida
1976 - 1968
St. James Catholic School
North Miami, Florida
Recommendations available upon request
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