Customer Service Manager

MIRANDA S. GREGORY

abk8ee@r.postjobfree.com

(321) 213 - 4765

**** ********* *** ****

Raleigh, NC 27604

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SKILLS & QUALIFICATIONS

. Energetic leader; strong ability to multitask with attention to

detail.

. 10+ years experience in customer service.

. Fluent in Spanish, written and spoken.

. Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook;

FOCUS;

E-Procurement & Property Bridge.

PROFESSIONAL EXPERIENCE

AIMCO Apartment Investment Management Company 2008-Current

Community Manager for AIMCO Wilson Acres L.L.C., Greenville, NC

December 2009-July 2010

. Served as the leader of business operations, customer service, and

sales for a multi million dollar property.

. Led, coached, trained, and evaluated a support staff of four.

. Re-established company policies and procedures to increase team moral

and productivity.

. Commended for perfect monthly bank reconciliations and continuously

exceeding budgeted EGI and CNOI.

Bookkeeper for AIMCO Ocean Oaks L.L.C., Port Orange, Fl

August 2008-November 2009

. Collected, posted, deposited, and reconciled all monies due to the

property.

. Managed accounts receivable and consistently maintained less than 2%

aged delinquency monthly.

. Assisted the community manager with resident relations and conflict

resolution.

. Handled legal proceedings on behalf of the property.

. Assessed vacated apartments and completed deposit dispositions.

Leasing Consultant for AIMCO's The Harbours/The Hidden Harbours,

Melbourne, Fl

April 2008-July 2008

. Responsible for locating and qualifying prospective residents.

. Achieved monthly goals for leases and renewals by skillfully building

trust and personal rapport with current and prospective residents.

ADDITIONAL EXPERIENCE

1999-2007 Management/Wait staff, Deadwood Inc., Williamston, NC

2006-2007 Spanish Teacher, Davis Drive Elementary School, Cary, NC

2004-2005 Legal Assistant, Gaylord, McNally, Strickland, and Snyder, LLP,

Greenville, NC

EDUCATION

East Carolina University, Greenville, NC

. BA Hispanic Studies, May 2005

. BA Anthropology, Minor Biology May 2003

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