Customer Service Sales

**** ********* ***** . ******** . ** *****

HOME: 678-***-****. Cell: 404-***-**** . E-mail: *******@*****.***

Royeese O. Hardaway

OBJECTIVE

Seeking a career position in an industry that provides an opportunity to

demonstrate my extensive experience, skills, and competencies while

facilitating excellent customer service and organizational development.

Always looking for professional challenges and opportunities to achieve

innovation and excellence in the workplace.

CAREER PROFILE

> A highly-accomplished, dynamic business development/relationship

management specialist with 14+ years of experience in providing

excellent customer services both in commercial and retail banking

environments to business and consumer clients. Willing to perform and

achieve in a different industry.

> Demonstrated expertise in managing company resources in support of

organizational mission and vision objectives, analyzing equipment and

supply requirements and making allocations depending on available

funds and evolving program operational needs.

> Addressed customer complaints and queries by offering logical,

convincing solutions and effective services to ensure customer

satisfaction and compliance with professional standards.

> Honored and promoted for demonstrating excellent dedication and

expertise. Created a dynamic working environment by rendering

exceptional services and adopting high degree of professionalism.

CORE COMPETENCIES

1. A self-motivated, dedicated individual with the ability of communicating

effectively with people of different professional backgrounds. Possess

demonstrated expertise in building and leading a team, coordinate well,

work collaboratively, support every associate and team member resulting in

the development of a fast-paced work environment. Equipped to train and

mentor new candidates and make them ready for the industry.

2. Serve as a central source of coordination and status for staffing,

recruitment, and selection. Develop and implement systems and procedures to

manage staff behavior, performance and activities. Identify employee

grievances and resolve them quickly by suggesting mutually beneficial

solutions to ensure smooth functioning. Result-oriented professional with

the ability of prioritizing work and managing multiple tasks simultaneously

with proven performance and working resourcefully under time constraints.

Other skills include:

Result-driven Output Expert in Management Efficient in

Excellent Interpersonal Systematic & Resourceful Coordination

Skills Value for Professional

Delivery of Outstanding Active sense of Ethics

Results Responsibilities Good Organizational

Expertise in Crystal Linux Professional Abilities

Reports Microsoft Windows Microsoft Visio Sun Solaris

XP/Vista Microsoft Oracle SQL Microsoft Office

Project SQL Server

PROFESSIONAL HIGHLIGHTS

Branch Operations Manager 5

Jul 2008 - Present

SunTrust Bank, Inc., Atlanta/Acworth, GA

> Serve as Branch business operations and production specialist. Drive

branch sales, train other branch team members, expand/improve banking

relationships with existing consumer and prospective clients.

> Plan, administer, and monitor branch sales. In-charge of branch

operations and overall production.

> Responsible for prospecting, developing, and retaining branch

household relationships.

> Lead and oversee branch customer service PPI activities. Train and

mentor staffs.

> Ensure accuracy in financial management of branch operations. Leverage

appointments and referrals to work with customers in the branch to

promote and cross sell products.

SunTrust at Work Program Specialist

Apr 2007 - Jul 2008

SunTrust Bank, Inc, Atlanta, GA

> Served as a Business relationship specialist for the Branch. Gained

new consumer households and increased sales across regional lines

of business by developing relationships with prospective customers.

> Facilitated, coordinated and oversaw the district's S.A.W. business

and consumer development effort for existing and prospective

customers.

> Supported development of S.A.W. business proposals to acquire new

and profitable banking relations.

> Set up branch S.A.W. objective and assisted in the expansion of new

and expanded business/consumer relationships. Ensured complete

integration of S.A.W. as a relationship management tool across

retail and other lines of business within region.

> Leveraged appointments and referrals to work with customers on

client site to promote and cross sell products. Provided consumer

banking product knowledge and product subject matter expertise to

new/existing district/regional customers.

Business Relationship Manager IV

Dec 2005 - Apr 2007

SunTrust Bank, Inc, Alpharetta, GA

> Generated and managed $10 million portfolio of loan, deposit and non-

interest income, utilized cross-selling techniques and working-

referral customer retention channels.

> Administered complex client business transactions within portfolio.

Conducted various sales campaigns to formulate new business

opportunities, cross-sold financial products and services to existing

portfolio.

> Evaluated clients financial and operating techniques to support

retention/cross-selling efforts.

> Developed new business through various channels, such as COI's

(centers of influence).

> Managed assigned portfolio of business and mixed household accounts.

Met and exceeded sales targets in deposits, loans, and fee income.

Assisted Branch managers and 360 Partners to drive referrals.

> Introduced commercial loans/lines of credit, commercial mortgages and,

personal loans.

Branch Manager IV

Jan 2005 - Dec 2005

SunTrust Bank, Inc, Camp Springs, MD

> Responsible for branch performance and activities. Met and exceed

minimum daily, weekly, monthly sales production and sales targets of

the branch. Ensured adherence to the SunTrust Branch Operating Model.

> Spearheaded outside sales in support of expanding existing personal

and business banking relationships. Conducted sales meetings and

formulated strategy with area manager.

> Prospected, developed and maintained branch household relationships

> Planned, directed, and monitored branch sales. In-charge of operations

and overall branch production.

> Supervised and oversaw branch customer service PPI activities.

> Ensured accuracy in financial management of branch operations.

Achieved satisfactory audit reviews.

> Conducted employee coaching and development activities. Performed

routine staff training through drills, coaching, and performance

reviews in support of pay decision and top performer retention

efforts.

> Scheduled and led appointments and referrals to work with customers in

the branch to market and cross sell products. Proactively monitored

and administered branch profitability and growth.

Commercial Branch Manager I

Jun 2001 - Jan 2005

Provident Bank (Currently M&T Bank), Laurel, MD

> Managed a location identified as a small business focused branch in

business development. Supervised a staff team of 13 associates. Led

monthly cluster meetings as well as planned quarterly sales

rallies.

> Exceeded set goals by developing maintaining and enhancing

relationships with existing clientele of approximately 200 small

business clients.

> Evaluated financial reports and global debt service coverage to

analyze appropriate credit solutions based on business size along

with credit needs.

> Partnered with other business partners such as treasury management,

cash management, mortgage and private wealth management to offer

complete financial packages to our clients.

Education

Ashford University

REFERENCES AVAILABLE ON REQUEST

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