Sales Customer Service

STEPHANIE JENNINGS

*** ******* *****, ***** ****, Michigan 48386

******************@*****.*** cell: 248-***-****

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CUSTOMER SERVICE & SALES REPRESENATATIVE

Sales Planning ( Relationship Management ( Market Expansion

Dynamic, results-driven sales strategist with 6+ years of achievement and

demonstrated success driving revenue growth while providing sales

leadership in high competitive markets. Solid track record securing clients

and increasing brand awareness by educating clients and achieving their

expectations. Tenacious in building new business, securing customer

loyalty, and forging strong relationships with clients and customers.

Exceptional mentor and coach; combining acumen with innate leadership

abilities to recruit, build and retain top-performing sales teams.

PROFESSIONAL EXPERIENCE

DIGITAL 10 NETWORKS, Novi, Michigan

Media & Marketing Consultant

(2010 to Present)

Responsible for identifying, evaluating, and securing advertising on behalf

of clients and maintaining relationships with numerous Michigan

associations. Wrote speeches, prepared multimedia presentations and

provided media counsel to the President and Vice President. Actively

working on internet-based marketing and business solutions projects for new

clients and building Search Engine Optimization marketing plans for key

clients.

Selected Achievements:

o Designed and executed statewide media campaigns that successfully

repositioned a niche brand as a service innovator and industry leader.

o Conceived and executed a multi-step direct marketing campaign that

resulted in a 17 percent increase in revenue from.

o Managed exhibitor relationships to coordinate media relations for

maximum benefit to the organization.

o Developed successful Social Media Marketing plans for numerous

veterinarians, chiropractors and dentists.

SINGH MANAGEMENT, West Bloomfield, Michigan

Sales & Customer Service (2009

to Present)

Direct sales and business development functions, including new product

sales, account management, customer relationship development, contract

negotiations, and sales development. Conduct team training, mentoring, and

coaching. Lead team in sales, developed database management to ensure

quality assurance, and adjusted sales programs.

Selected Achievements:

o Instrumental in complete turnaround of under-performing sales team;

achieved individual sales goals resulting in a 94% rate of occupancy

o Consistently developed strong relationships with clients and executive

decision makers

o Increased brand awareness through business-to-business marketing and

developing marketing pieces for the sales teams.

o Averaged more than a 40% closing ratio (extremely higher then industry

standard)

MICHIGAN FIRE CLAIMS, Auburn Hills, Michigan

Inventory Specialist & Sales

(2009)

Recruited clients and developed inventory programs for fire/water/mold

damages. Managed the state of Michigan including the Upper Peninsula,

maintained large-scale contract negotiations, and monitored operational

site performance.

Selected Achievements:

o Provided the companies most exceptional service to devastated clients

and business owners by providing the companies values and techniques

o Inspected sites to save, repair or restore clients possessions

o Averaged a 60% fire/mold/water damage closing ratio

BEZTAK PROPERTY MANAGEMENT, West Bloomfield, Michigan

Marketing & Sales Manager

(2007-2008)

Promoted to manage product and site sales operations for one of the

industry's leading property management companies. Developed and implemented

strategic marketing campaigns, Customer relation's liaison for clients and

upper management, and maintain internal marketing systems. Business-to-

Business sales, preserve client database, Coached, counseled and

disciplined sales team members, and review/analyze sales reports for sales

team and site.

Selected Achievements:

o Averaged more than a 40% closing ratio (extremely higher then industry

standard)

o Highest selling sales team in the company

o Increased territory sales over a two year term

GENERAL INSPECTION, Davisburg, Michigan

Marketing/Event Coordinator & Executive Assistant to President

(2007-2008)

In charge of coordinating and collaborating international and national

trade shows, organizing client relations, files, and deliveries. Creating

advertising for manufacturing magazines, writing press releases on upcoming

sales or machines, and photography for press releases. Managing the

coordination, design, and production of proposals, ensures that the

proposal includes all necessary information; identify and acquire any

missing information.

Selected Achievements:

o Successfully collaborated national and international trade shows

single-handed

o Increased marketing by 30%

o Renovated sales team organizational structure, sales contacts and

manufacturing delivery calendar

o Developed innovative marketing pieces for trade shows and

manufacturing/military magazines and wrote weekly press-releases on

recently sold machinery

EDUCATION AND CREDENTIALS

Bachelors of Marketing and Advertising (BS) ( Baker College, Auburn Hills,

Michigan

Minor in Business Administration ( Baker College, Auburn Hills, Michigan

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