Administrative Assistant Customer Service

Dorothy V. Barker

*** *** **** **** ( High Point, North Carolina 27265

336-***-**** ( ********@*****.**.***

Administrative Assistant ... Office Support ... Courier

Project Coordinator ... Customer Service

Scan Documents / Electronic File Maintenance ... Document Creation ...

Proofreading

Type 90+ wpm/1,200+ kpm ... Positive Attitude ... Flexible ... Multi-tasker

Analytical ... Responsible ... Flexible to Change & Multiple Priorities

Attention to Detail ... Accountable for Actions ... Personal Initiative

Team Player / Leader ... Resourceful ... Outstanding Work Ethic

V Conscientious, personable and energetic administrative professional;

reputation for creative problem-solving, strong organizational skills

and trusted to work with confidential matters.

V Possess excellent communication skills - written and verbal - and able

to impart information / presentations to groups; excellent listening

skills. Ability to work effectively with diverse populations.

V Computer skills include Word, Excel, PowerPoint, Access, Publisher,

QuickBooks, Lotus Notes, WordPerfect, Photoshop, Outlook and Internet.

EXPERIENCE

July 2008 SECOND HARVEST FOOD BANK OF NORTHWEST NC ~ Winston-Salem,

NC

to February 2010 Project Coordinator / Volunteer Liaison

< Train individuals and groups (up to 25 volunteers) of

all ages and cultural diversities in food sorting

process.

< Supervise, work alongside and answer questions from

volunteers to ensure adherence to guidelines.

< Process 3,000+ pounds of donated food items daily that

is distributed to 400+ agencies throughout 18 counties.

March 2007 MACHINE SPECIALTIES, INC. ~ Greensboro, NC

to June 2008 Quality Control Administrative Assistant / Shipping

Clerk

< Created and proofread part certifications in Quality

Control Department for metal manufacturing facility

grossing $1.5+ million annually.

< Electronically removed distortions from blueprints;

scanned job documentation and maintained electronic

files. Assembled documents to create job packets for

machinists.

< Prepared parts for painting and shipping; made

deliveries; ran errands.

January 2007 EXPRESS PERSONNEL ~ Greensboro, NC

to March 2007 Administrative Assistant - Bolection Door

(Temporary Assignment)

< Organized and purged correspondence / customer files for

manufacturer of high-end, custom-made interior doors.

< Mailed invoices and filed copies; updated databases;

sent samples; answered and routed telephone calls;

sorted mail.

Dorothy V. Barker

Page 2

EXPERIENCE (continued)

July 2003 THE UNIVERSITY OF NORTH CAROLINA AT GREENSBORO ~

Greensboro, NC

to November 2006 Administrative Assistant - Student Health Services

< Automated 300+ policies and procedures and created /

maintained review database; provided administrative

assistance to Director and Medical Director; produced

simple-to-complex health and standard forms for Health

Center.

< Assisted front desk staff by checking in / out patients,

answering telephones / questions, taking payments,

filing and retrieving charts and making appointments.

< Trained and supervised student workers; coached /

trained co-workers.

April 2003 WAKE FOREST UNIVERSITY BAPTIST MEDICAL CENTER ~ Winston-

Salem, NC

to July 2003 Administrative Assistant (Temporary)

< Updated study participant database; created mail merges

and correspondence for Cardiologist and staff at largest

hospital and research facility in Winston-Salem, NC.

< Coordinated travel arrangements for cardiologist, staff

and study participants; purchased supplies, ordered

lunches and completed reimbursement documentation.

Synchronized and updated calendars; sorted mail;

answered / routed telephone calls.

February 1993 GRAHAM ERLACHER & ASSOCIATES ~ Greensboro, NC

to April 2003 Trial Assistant / Legal Transcriptionist /

Production Assistant

< Traveled independently throughout NC setting up for and

recording Industrial Commission / Workers' Comp hearings

for largest court reporting agency in Triad.

< Provided assistance to Deputy Commissioners and

attorneys. Transcribed and proofread hearings,

reproduced transcripts / exhibits and packaged

shipments.

January 1989 EXEC-U-TYPE ~ Greensboro, NC

to January 2002 Owner - Administrative / Typing Services

< Transcribed, typed and proofread documents for various

businesses, college / high school students, individuals

and community organizations.

MILITARY

United States Marine Corps ~ Honorable Discharge as E-6 / Staff

Sergeant

Recipient of two Meritorious Promotions (Private First Class and

Sergeant), two Good Conduct Medals,

several Certificates of Commendation and Meritorious Masts, and

numerous Outstanding Progress Reports

EDUCATION

Salem College ~ Winston-Salem, NC

B. A. Degree in Not-for-Profit Management; Minor in Communications

(Anticipated Graduation 2013)

Guilford Technical Community College ~ Jamestown, NC

Associate in Applied Science - Microcomputer Office Automation

Technology - GPA: 4.0

Multiple GTCC Academic Achievement and President's List Awards ...

Member Phi Theta Kappa

Chief Marshall for 1990 Commencement Exercises ... Who's Who Among

Students in American Junior Colleges

Dorothy V. Barker

Page 3

COMMUNITY ACTIVITIES

Salem College Fleer Center Leadership Advisory Council - Member

August 2010 - Present

U.S. Marine Corps Reserve Center Annual 5K Run - Committee Member

August 2010 - Present

Bruce Davis for NC Senate - Committee Member April 2010 - Present

< Worked on Petition Drive that acquired 8,309 signatures to get Mr.

Davis on Ballot

< Currently Volunteer Coordinator for Campaign Drive

Marine Corps League 87th National Convention August 2009 - August

2010

< Recruited by Commandant of League to serve on Planning / Executive,

Fundraising, and Dignitary Liaison Committees for National

Convention held in Greensboro in August 2010

< Contacted businesses for purchase of ads in Black & White / Color

Commemorative Ad Books

< Invited and coordinated with U.S., State, County, and City

politicians to attend Convention Events

< Filled in as needed during week of Convention

Marine Corps League, Greater Greensboro Detachment 260 - Member

August 2009 - Present

American Cancer Society Relay for Life Survivor's Luncheon - Chairperson

Spring 2009

< Solicited area businesses for donations; coordinated facilities and

date / time of function; recruited guest speaker and chaplain.

Western Guilford High School Spring 2007 / 2008 / 2009

< Announcer / Spotter for Lacrosse Games

Habitat for Humanity 1993 - 2001/2005 - Present

< Building Team Member for 20+ Houses

USA Volleyball Junior Olympic Team - Administrative Volunteer Fall

2004 / 2005

< Input and maintained team member database / spreadsheets; ensured

all documents received and current; made copies of documents /

rosters; compiled team notebooks for coaches.

Kathleen Clay Edwards Library at Price Park - Advisory Committee Member

2001 - 2004

< As the Robinridge Neighborhood Representative, collaborated with

community leaders (including former Mayor Carolyn Allen), library

employees and city officials to develop, coordinate and approve

design elements of library.

Guilford Middle School 2001 - 2006

< School Directory Coordinator (Raised surplus of $350) ... PTA

Membership Drive Chairperson ...

Fall Fundraiser Co-chairperson

Cub Scouts 2001 - 2003

< Webelos Scout Leader ... Cub Scout Popcorn Assistant and

Chairperson (Raised proceeds of $1,500+, which was an all-time high

for den)

Jefferson Elementary School 1998 - 2003

< Book Fair Committee Member ... Media Center Volunteer ... Class

Parent / Volunteer ... Tutor ... Beautification Committee Founder /

Chairperson

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