Sales Representative Computer
Resume:
****@*******.***
Stephen Thompson
Professional Summary:
I am an Information Technology professional with over 10 years of practical experience in technical
and help desk support.
Professional Experience:
October 2008 – Present CODEMED, Inc.
Help Desk Specialist
Manage day-to-day help desk support operations for a Health Information Management services
company. Responsibilities include in-person and over the phone and e-mail and remote desktop
technical support, LAN, WAN and VPN network troubleshooting, office applications support, virus
removal, data recovery and systems administration.
Technical Skills and Technologies supported:
• Windows XP and Vista
• MS Office 2000 – 2010
• QuickBooks
• TCP/IP
• LAN
• WAN
• SSL
• Windows Server 2003 and 2008 Administration
• Exchange Server 2007
• LDAP, AD or Active Directory
• SUSE Linux Enterprise 11 Administration
• Red Hat Enterprise Linux 5 Administration
• SonicWALL firewall appliances
• VPN
• Symantec Endpoint Protection
• MS SQL Server 2005 and 2008
July 2002 – October 2008 Entrust Technology Enterprises, Inc.
Computer Network Consultant
I provided computer networking services to businesses. Established and maintained vendor
relationships. Negotiated contracts and established new clientele relationships. I worked with
clientele’s in-house I.T. staff. Serviced clientele in various industries including: Medical, Law, Real
Estate, Entertainment, Professional Sports, Manufacturing, Security, Finance and Education.
Technical duties and expertise include:
• Network assessment and planning
• Windows Server Administration
• Phone support and troubleshooting
• Routers
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May 2000 – March 2004 The Fashion Institute of Design & Merchandising
Computer Specialist I
Assisted Career Center staff and help troubleshoot problems with computer hardware and programs.
Assisted and train students on computer programs. Performed data entry to maintain and update
department information on AS/400 and domino servers.
• Design and implemented database solutions using SQL and Microsoft Access for statistical
analysis and reports on department surveys.
• Develop and maintained department intranet and Internet web pages.
• Provide technical support to employers for Career Center job posting web site.
• Liaison between Career Center and IT department.
• Conducted computer-training seminars and produced training manuals on Microsoft Office,
Domino Intranet services, and SpyVision CS.
Apr. 1998 – May 2000 American Guidance Service, Inc.
Systems Support
Input and maintained account information. Assisted, trained, and helped sales representative
troubleshoot problems with computer hardware and programs. Performed computer upgrades and
installed software and hardware.
• Developed and maintained solutions to help sales representative better manage day-to-day
business operations using information technology.
Sep. 1997 – Nov. 1999 Virginia Road Charter School (LAUSD)
Computer Lab Technician/Network Systems Administrator
Managed daily operations of main computer lab. Performed hardware and software installations and
upgrades, maintained computer systems throughout the campus. Assisted in troubleshooting
computer
and software problems.
• Taught computer classes for grades 2 – 5
• Managed campus wide switched ATM network using XYLAN technology.
• Implemented and maintained Mac OS computer Lab managed with AppleShare IP and
Network Assistant.
• Developed and maintained school web site.
• Performed computer in-service training for teachers and visiting teachers.
July 1995 – Nov. 1997 International Realty & Investments
Computer Technician
Performed hardware and software installations and upgrades. Maintained computer
equipment,
Troubleshoot computer and software problems. Train staff on different computer programs.
• Setup and maintained real estate management software.
Education:
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DeVry University
Major: Computer Information Systems
Westchester High School, Los Angeles, CA
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