Customer Service Security
Resume:
ALAN GLICKMAN
Ashland, MA 01721
**********@***.***
Public Safety Dispatcher, Police, Fire & EMS - Natick, MA
**/****-**/****, **/2003-12/2006, 07/01/2010-present
. Assess potential risk/threat of calls for service and appropriately
dispatch Police, Fire, EMS and E-911 while maintaining a high level of
customer service, multi-tasking and making calm split-second life-
saving decisions
. Perform computer investigatory research utilizing multiple law
enforcement databases and computer systems
. Investigate and prepare incident documentation for management, law
enforcement and court systems
. Recognized for customer service, community service and for appropriate
discretion with confidential matters
Public Safety Dispatch Supervisor, Police, Fire & EMS - Natick, MA
12/2006-07/2010
. Supervise all operations of 24/7 communications/call center assuring
efficiency and customer satisfaction
. Supervise more than 14 full and part time communications (union and
non-union) employees
. Manage staff performance including policy compliance, shift
scheduling, time & attendance recordkeeping, operations of CAD,
multiple databases and computer systems
. Solicit, interview, assess, test and train new hires, as well as,
provide ongoing training to existing staff
. Ensure accurate content of daily public log and appropriate sanitized
dissemination of information
. Extensive knowledge of law enforcement, firefighting, Haz-Mat, EMS and
Incident Command protocols
. Establish, document, enforce and implement internal policies,
guidelines and procedures
Instructor, National Safety Council (per diem)
10/2009-present
. Teach laws, corrective driving behavior, and consequences to
Motor Vehicle law violators as ordered by MA state court and
Registry of Motor Vehicles
Security Supervisor and Security Officer, ExecProtec LLC (per diem)
07/2003-present
. Perform numerous armed and unarmed contract security assignments
including personal/executive protection, guard services,
investigations and surveillance
. Team leader and trainer
. Managed scheduling and site assignments
. Maintain high level of hospitality and protective services for
executives and dignitaries
. Supervised Protective Services Unit at numerous major events including
Democratic National Convention/Boston, union strikes, Boston
Convention Center, Red Sox and Patriots championships
Founder, Community Safety Center Inc.
1995-present
. Manage a small business presenting safety programs to law enforcement,
civilians, and business groups on personal protection and safety
strategies, including conflict avoidance and awareness techniques
Site Security Manager, CSI Security contracted to Transportation Security
Admin 06/2002-11/2003
. Supervised, scheduled and trained Site Security Managers as well as
managed all security and safety operations (24/7) for TSA hiring sites
throughout the country (post 9/11)
. Member of advance security team, conducting site assessments, creating
the enforcement of a secure environment and preparing Threat
Assessment Reports
. Balanced security staff's attention to customer service while ensuring
an aggressive and secure environment
. Ensured secure facility at all entry points utilizing metal detector
and weapon search
. Identified Federal, State and local requirements while collaborating
with hotel staff, internal security and management personnel to
provide a cohesive inter-agency operation
. Scheduled, supervised and trained internal and contract security
officers and law enforcement staff
. Responded to, de-escalated, resolved and documented all security
incidents
Police Dispatcher, Detail-Street Officer, Ashland, MA
09/2000-06/2002
. Assessed potential risk/threat of calls for service and dispatch
Police, Fire, EMS and E-911 while maintaining a high level of customer
service, multi-tasking and making calm split-second decisions
. Backed up officers, performed street patrol, traffic enforcement and
proactive policing
Security Guard Supervisor, Bay Colony Investigations (per diem)
1990-2003
Security Guard, Bay Colony Investigations (per diem)
1980-1990
. Supervised and trained staff of Protective Services Unit,
armed/unarmed assignments at major events including; 4th of July-
Boston, Major League Baseball and PGA
. Supervised security guard assignments at Wellesley College, MIT,
Boston College
. Supervised security details at Sheraton, Marriott, Park Plaza,
Doubletree and Four Seasons Hotels
. Represented contract security at Unified Command Center ( UCC) for
major Boston events
. Extensive experience with metal detector and weapon search
. Exposed shrinkage problems while on undercover assignment at large
retail establishment
. Oversaw loss prevention, CCTV, inventory protection, store safety and
OSHA compliance for retail stores
VOLUNTEER EXPERIENCE
Town of Natick, Sworn Auxiliary Police Officer
. Backed up officers and patrolled streets in marked cruiser
. Assisted with traffic and proactive community policing including
special events
. Promoted through the ranks to Captain in Command
Town of Ashland, Sworn Auxiliary Police Officer
. Promoted through the ranks to Captain in Command
Mass Communications Supervisors Association (MCSA)
. County Vice President
LEPC and MRC, Natick and Ashland
PROFESSIONAL AFFILIATIONS
ASIS International, Association of Public Safety Communications Officials
(APCO), LEPC, Medical Reserve Corps, National Safety Council, Association
for Women's Self Defense Awareness (AWSDA), NRA, Mass Communications
Supervisors Association (MCSA)
TECHNOLOGY
SharePoint, Microsoft Word, Excel and PowerPoint.
Law Enforcement Investigation Software; IMC (and QED) CAD, E911, LEAPS,
RMV, NCIC, BOP, SOR, INS, WMS, III
Criminal Justice Information services (CJIS), CORI checks, State Criminal
History Systems board (CHSB) clearances
EDUCATION and TRAINING
Associates Degree, Business Management, Grahm Reserve Intermittent Police Officer
College
Suffolk University Business School Course 9-1-1 Supervision, Leading Teams in a
Crisis
Basic Techniques of Supervision, Northeastern Disaster Planning for PSAP's
University
Protecting Law Enforcement Responders, The NIMS ICS 100, 300 & 700
Dispatchers Role
Graduate of Mass. Criminal Justice Training Mass Casualty Incident Training
Council Academy
Suicide Prevention and Intervention Customer Service I and II, Fred Prior
Managing Stress, Emotions and Time BowMac - Initial Response and Scene
Management
Disaster Planning - NENA Missing and Exploited Children
CERTIFICATIONS
Instructor Certified, National Safety Council CPR /AED Certified
DDC-4
Instructor Certified, Smith and Wesson E-911 Certified, Train The Trainer
Communications Center Supervisor Certified Firearms Permit to Carry Concealed,
MA
Communications Training Officer OC Instructor- Mace Security
International
Chemical Munitions Instructor NRA - Refuse To be A Victim ,
Instructor
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