Manager Customer Service

James T. Forkin

*** ********** ****

Gahanna, Ohio 43230

614-***-****

********@*********.***

Objective: To obtain a position which will allow me to maximize my high

energy, results oriented drive and strong communication skills

to lead a team in surpassing goals while delivering exceptional

Customer service.

Summary: I am a leader that thrives in a dynamic environment. My strong

interpersonal, oral and written communication, conflict

resolution and mentoring skills allow me to be an adaptive

problem solver. Delivering high quality for both internal and

external customers is my highest priority.

Experience:

2004-2009 Capital Lighting, Columbus, Ohio

Warehouse Manager

. Coordinated all phases of shipping/receiving, storage,

maintenance and inventory control for both merchandise

and equipment

. Developed and lead a team of 14

. Developed proficient stock room layout and plan-o-grams

to improve stocking and retrieving process

. Responsible for building and grounds maintenance

. Optimized daily delivery routes to control travel time and

payroll

2000-2003 Action Rental, Columbus, Ohio

Multi Store Manager managing two warehouses

. Developed and lead two highly successful teams

. Purchased all rental equipment and supplies

. Coordinated site inspections, equipment needs, timelines for

set up and removal for 30-60 events per week

. Executed all interviews, training, scheduling and reviews

1995-2000 Lasting Impressions/K.G. Marx, Columbus, Ohio

Warehouse, Rental and Tent Manager

. Coordinated maintenance, repairs and equipment needs

. Supervised warehouse organization and inventory levels

. Coordinated site inspections, equipment needs, timelines for set up

and removal of 40-80 events per week

2003-2009 Main Awning and Tent, Cincinnati, Ohio

Central Ohio part time Sales Representative

1990-1994 Lazarus Department Stores, Lima, Ohio

Dock Supervisor

1989-1990 Hills Department Stores, Lima, Ohio

Assistant Store Manager, Operations

Six years of Restaurant Management

Education: Graduated, Warren Western Reserve High School, Warren, Ohio

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