Manager Customer Service

Ferrell E. McAlpin

**** ****** **** *********: 409-***-****

Orange, Texas 77632 Cell: 409-***-****

E-mail: ***********@*****.***

PROFESSIONAL PROFILE

Increasingly responsible management experience with a Fortune 500 retailer.

Track record of improving store performance, reducing losses due to shrink,

and developing associates for promotion. Strong knowledge of retail store

operations, merchandising, loss prevention, and staff management in high

volume, demanding environments. Excellent communication, training, and

leadership qualifications. Expert knowledge of MS Word and Excel.

EDUCATION

Lamar University, Beaumont, TX BBA Finance

2010

BBA Economics 2010

EXPERIENCE

Woodforest National Bank, Port Arthur, Texas

Assistant Branch Manager 2008-

Present

Manage the branch staff to insure excellent customer service and to exceed

account acquisition goals. Achieve sales goals through in store marketing

and community involvement. Review and analyze financial statement to form

strategies for improved profitability. Review loan applications for

accuracy and regulatory compliance before sending to the underwriting

department. Teach and train staff to provide excellent customer service

and to sell financial products as they interact with customers. Adhere to

all Federal and State Regulations

Capital One N.A., Orange, Texas

Branch Sales Manager, Branch Operations Manager 2006- 2008

Manage and drive the entire branch operation with a major focus on sales

and business development. Coach and develop the entire staff

through observation and role playing to help the team master the sales

process to better serve the customers. Utilize my knowledge of the

financial products offered to assist the "Personal Bankers" in providing

the best solutions for the customer's needs. Expert in Texas Real Estate

loans and other credit based products including commercial loan products

and accounts. Maximized sales with existing and new customers by attending

organizational meetings with the purpose of networking and business

development. Searched for and developed loan sources from area companies

to provide a continual flow of loan opportunities to the branch.

Community activities include working with the Humane Society of Montgomery

County and the Montgomery County Chamber of Commerce as well as Rotary.

Insure compliance with all State and Federal regulations by carefully

following all company policies and procedures.

THE HOME DEPOT, INC., Houston, Washington, D.C., Tampa, Beaumont.

1986-2006

Store Manager (since 2001)

Operations Assistant Manager

Merchandising Assistant Manager

Sales Associate / Department Manager

Joined the nation's largest home improvement retailer as a sales

associate and advanced through a series of increasingly responsible

management positions to Store Manager.

. Manage the daily operations of a 100,000+ square foot "big box" retail

store with over $35 million in annual sales. Hold overall

responsibility for meeting annual sales plans while remaining within

labor budget and controlling inventories utilizing computerized

inventory and labor management tools.

. Develop and train 5 assistant managers, including merchandising,

operations, specialty departments, human resources, and loss

prevention managers.

. Oversee the activities of 120-170 full- and part-time associates.

. Train new store managers and high potential department supervisors.

Develop assistant managers for promotion to store manager.

. Plan and conduct weekly store meetings.

. Ensure compliance with all company and regulatory safety requirements.

ACTIVITIES

Member, Lion's Club, Lecturer for Protective and Regulatory Services of

Southeast Texas,

American Society of Training and Development, Jefferson County Builder's

Association, Beaumont, Texas, Chamber of Commerce, Fairfax, VA., Hunterdon,

NJ., Sarasota, FL and Orange, TX, Board Member, Mouse Smart, Inc.

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