Customer Service Sales
Resume:
Hialeah, FL 305-***-****
ljavier0309@gmail
.com
Lazaro J. Morejon
Objective To provide exceptional customer service skills to
an organization with growth potential to pursue a
career in the banking industry.
Employment [ May 2009 - April 2010 ] AT&T
Finance Sale Representative
Answering Bilingual (English and Spanish)
customer/client requests or inquiries concerning
services, products, billing, equipment, claims, and
reports problem areas.
Required to work in one or multiple queues/skill
sets over various customer contact channels.
Responsible for improving customer retention
through programs and service provided to the
customer.
Utilizes mechanized systems to initiate and
complete service orders and handle customer
requests.
Continually maintain working knowledge of all
company products, services and promotions.
Making recommendations according to customer's
needs on features, accessories, upgrades and rate
plans.
Utilize operational systems to process purchases of
AT&T products and services; i.e. collections,
payments for Wireless bills and accessories
Administer system functions on all opening,
closing, and balancing procedures to according to
finance guidelines
May sell and provision wireless services, products,
features, equipment and accessories
Responsible for credit/inbound and outbound
collections, activations, customer service,
E-services, revenue, fraud, business and
technical/roaming support inquiries, and other
duties as required
Coordinating between finance and customer service
regarding customer credit/refund concerns.
Providing procedures forms reports and memos as
required.
Assisting National Accounts with bill payments and
account issues.
Responsible for tracking orders and resolving
discrepancies.
Processes equipment orders/return requests, prepaid
and spiff payments for indirect sales channels
Responsible for processing bill payments by
assigned deadlines.
Assist in the opening and closing of purchase
orders both capital and expense.
Providing procedures forms reports and memos as
required.
Report fraudulent activity to asset protection.
Assists with bill payments and various account
issues.
[Sep 2008 - May 2009]
Jose A. Mejia Inc.
Associate Financial Team Lead/Foreclosure
Answering and making phone calls to clients related
to different foreclosure cases.
Providing procedures forms reports and memos to
different banks as required.
Completing all types of documentations related to
foreclosure cases.
Providing great customer service to walking clients
and service all their needs.
Supervising others agents in the floor and help
them in any problem.
Assisting my manager in any approval and decision.
Strong attention to details.
[July 2007 - August 2008]
Washington Mutual
SR. Teller 3
Supervising 9 tellers at the branch and helping at
the bank lobby.
Processing to customers cash, check paying and
deposit transactions while adhering to branch
operations and security policies and procedures.
Maintaining a cash drawer within Bank policies.
Researching and resolving cash differences, during
the end-of-day balancing process, in order to
accurately balance cash drawer in accordance with
branch policies and avoid losses to the Bank.
Follow Bank polices and procedures, as well as
legal and regulatory requirements, including
security and audit procedures, completion of
Currency Transaction Reports.
Responsible for ensuring individual actions do not
lead to Bank operating losses as well as escalating
potential concerns that could lead to Bank loss to
appropriate supervisor.
Completing tasks as assigned by supervisor which
may include general ledger research, opening or
closing the branch, generation of repeating
reports, completion of branch logs, act as vault
teller, etc.
Approval authority.
Able to structure his/her tasks and manage time
effectively. Proven ability to prioritize.
Respond to customer problems or inquires by
resolving his/her needs within branch operation
policies or by referring the customer to the
appropriate source.
Takes ownership and follows through to completion.
Learns and provides accurate information regarding
Bank products and services.
Refers cross-sell opportunities and new customer to
appropriate branch team member.
Participates in any special tactics or sales
activity being promoted by the branch.
Provide quality customer service to all current and
prospective customers as measured by bank service
standards.
May be asked to train and provide assistance to
less experienced branch team members.
Education
Undergraduate of Miami Dade College majoring in
Business Administration Management.
Graduate of Hialeah Senior High
Languages Read, Write, fluent Spanish and English
References Furnished upon request.
Contact this candidate