Sales Human Resources
Resume:
Melissa Thayer
***************@*****.***
Centerville, Utah
Cell: 801-***-****
Messages: 801-***-****
Objective:
Dynamic, results-driven Health-Care Sales Strategist with a 10+ year track
record of achievement and success. Tenacious in building new business,
securing customer loyalty, and foregoing strong relationships with external
health-care business partners.
Exceptional mentor and coach; combine business acumen with innate
leadership abilities to recruit, build, and retain top-performing sales and
success.
Work Experience:
Director/ Program Developer/ First Aid and CPR Instructor
Aug. 08-present Confidential-Still Employed
. Launched, "Adult Day-Care" program
. Recruiting and Orienting of Personnel
. Accounts Payable and Receivable
. Marketing and Strategic Planning
. Human Resources
. CPR & First-Aid Instructing
. Assess potential clients to determine level of care
Accomplishments:
. Exceeded goals
. Grant writing and presentation
. Received federal grant to start up business
Marketing/ Admissions Director
October 07-August 08 Mt. Ogden Health & Rehab
. Respond to inquiries and referrals
. Develop and maintain strong community relationships
. Assess potential patients to determine level of care
. Sales and cold-calls
. Active member of 'Chamber of Commerce'
. Conduct recruiting fairs
. Maintain relationships with state programs, I.e. "New Waiver Program"
. Chair marketing meetings
. Maintain working knowledge of Medicare/ Medicaid guidelines
. Develop special events and presentations
. ICD-9 coding
Accomplishments:
. Collected over 200,000.00 in bad debt
. Increased census 45% in 7 week period
. Developed programs to build company morale, I.e.-"High-five"
Regional Director of Operations/ Marketing Director
Nov. 2004-Oct. 2007 Mayberry-Beehive A.L.F- Clearfield, Utah/ Roy, Utah
Harrisville, Utah/ Ogden, UT
. Establish and maintain strong community relationships
. Recruitment of management and staff
. Demonstrate effective leadership
. Human Resources
. Accounts payable and receivable
. Assess potential patients to determine level of care
. Develop and execute action plans on a monthly, quarterly and yearly
basis
. Direct monthly 'in-services' according to state regulations
. Chair regional meetings
. Maintain working knowledge of Medicare/Medicaid guidelines
. Direct 'Fund Raiser' activities
Accomplishments:
. Awards for, " Most valuable Regional Director" & "Outstanding
Leadership"
. Successfully directed 4 facilities in the region-No deficiencies
. Exceeded goals
. Census increase-65%
Account Executive/Patient Care Coordinator
Sept 2001- Sept 2004 Haven Home Health-care
. Attend seminars to expand knowledge in sales and marketing
. Respond to inquiries and referrals
. Establish and maintain community relationships
. Prepare contracts and presented them to potential Insurance agencies
. Deliver oral and written presentations to recruit new employee's
. Set up various health fairs and clinics to increase our census
Accomplishments:
. Increase census from, "8" to "187" in 15 months
. Haven Home-care ranks #4 in the state of Utah
Education:
Stevens-Henagar College
Medical Assistant Program
Utah State University
Business Administration
Minor: Marketing
Box-Elder High School
Business/ Health
ICD-9 Billing and coding course
Skills & Awards:
1999-Present
State Instructor- "The American Red-Cross"
(Certify and Re-certify employees; for various companies)
2002& 2005- Award: Outstanding Leadership (State)
2006-A ward: Most Valuable Regional Director-
(No deficiencies in my Region)
2008-Award: (Corporate) - Highest increase in census in 7 years
(Raised census from average of "47" to "69" in 7 week period)
References:
Aaron Hansen- 801-***-****
MT. Ogden Health and Rehab/ Supervisor
Known for 3 years
Marguerite Howell- 801-***-**** or
Beehive Homes Asst. Living/ Administrator 801-***-****
Known for, 7 years
Rodney Washburn- 801-***-****
MT. Ridge Asst. Living/ Administrator
Known for, 9 years
Contact this candidate