Customer Service Insurance

Deborah A. Newland

*** ******** *****, ***: 951-***-****

Beaumont, CA 92223 E-mail: ************@*****.***

OBJECTIVE: To secure a position in the health care industry, in which my

passion lays.

PROFILE: Proven ability to troubleshoot and develop creative, innovative

solutions to business challenges; successfully manage

change for improved performance and efficiency.

Bilingual in English and French.

Comprehensive experience in multiple aspects of business operations,

regulatory compliance, staff training, and procedure

development/implementation.

EXPERIENCE: Taher Food Services, Oconomowoc, WI 2008-2010

Food Service

Management of Chef's meal plan. Coordination of meal plan following

governmental guidelines. Customer service and sales.

Dr. Thomas Mork, DDS, Oconomowoc, WI

Front Office/Reception 2006 - 2007

Scheduling of patients, insurance verification and follow

through. Accounts receivable, accounts payable, customer

service, cleaned up all receivables from insurance

companies, bank deposits. Ordering office supplies.

Oconomowoc Memorial Hospital, Oconomowoc, WI

Pharmacy Technician 2004 - 2006

Responsible for filling prescriptions for patients and staff.

Admission of Angle's Grace Hospice patients into the

hospital system. Delivery of medication to Hospice

patients. Loading medications into pyxis on the floors, as

well as Angle's Grace Hospice. Accounts receivable, bank

deposits, customer service.

St. Cloud Hospital, St. Cloud, MN

Coordinator of Admissions and Registration 2002 - 2004

Responsible for all aspects of the daily functions of the

department. Employee schedules, education, and yearly

evaluations. Registration of patients, collecting

insurance information. Collection of co-pays. Managed

staff within various departments through out the clinic.

Implementation of budget as well as procedure development

and implementation.

St. Cloud Hospital, St. Cloud, MN

Registration Clerk 2001 - 2002

Registration of patients in which we collected demographic

information as well as insurance details. Customer

service. Answering of telephones. Scheduling of patients.

St. Cloud Hospital, St. Cloud, MN

Health Care Unit Coordinator 2000 - 2001

Entered physician orders into the computer for processing.

Scheduled patients for tests. Maintained patient charts.

Answering phone. Liaison between physicians and nurses.

Nomination for Mission Award - St. Cloud Hospital, Minnesota.

Education records:

Complete Performance Improvement Series:

- Idea Generating Tools

- Team Meeting skills

- The Cause and Effect Diagram, understanding the Why's, Consensus

Decision Making

New Leadership workshop

Minnesota Adverse Event Reporting

Consulting and training

Human Resource series;

-Documenting Discipline

-What Matters Most - Franklin Covey

-Frontline Leadership

-HIPAA

-Corporate Compliance

-The supervisors Role in EAP

-Launching and refueling your team:

-Giving and Receiving Performance Appraisals

-Interpreter education

State of California Certified Phlebotomy Technician

Contact this candidate