Customer Service Sales

Vincent P.

Miramon

**** ***** **. ******* ***, CA. 91765

*********@*****.***

***/***-****

Creative and driven professional, with a background in customer service,

marketing and sales management. Outgoing individual that is great with

people and devoted to learning. Proficiencies include Property and Staff

Management with additional areas of strength:

-Team Development/Relationship Building

-Promotion Management

-Marketing and Consumer Issues

-Organizational Development

-Customer Service Oriented

-Communication Development

-Internet Savvy -MS Office

-SQL Server

-Photoshop CS3

-OneSite

-Yardi /Yeildstar

CAREER EXPERIENCE

Greystar Management

Jan 2009 - June 2010

Jefferson at Ventura 300unit/ FountainGlen at Pasadena senior community

98unit

Operations Manager

Persistently maintained the property's occupancy and trend at an average of

97% through strong sales, management, and leadership.

. Maintain the properties profitability and stay within budget in all

marketing projects.

. Leased and marketed vacant and upcoming apartments with an average

closing ratio of 53.78%.

. Within an 8 month span, achieved 108 total leases that helped boost

the property's occupancy from 83% to a 97% trend.

. Administered prospect and resident relations to ensure the highest

level of customer satisfaction.

. Thoroughly train new hires in sales management and organizational

development.

. Implied the following:

a. All New hires were up to Greystar Standards.

b. Created a fun and competitive atmosphere to increase leases, meet

weekly and monthly leasing goals.

c. Carried out all leasing and marketing reports on a weekly basis.

d. Managed Accounts Receivables /Collection projections on a daily

basis.

e. Integrated new and innovative marketing plans to capture the

property's target market to increase traffic and market presence.

GANZ Inc.

Sept 2008 - Dec 2008

Cheektowaga, New York

Account Executive

To generate new business, grow sales, and provide sales support to assigned

accounts.

. Prospecting new and service existing customers on a daily basis.

. Identify customer needs and opportunities where Ganz products and

services will improve customer productivity as well as to create

demand for those products and services.

. Manage customer service issues to ensure the highest level of customer

satisfaction.

. Maintain a daily expense report, sales figures, and monthly

appointment calendar.

. Maintain an account list of 265 clients with an 8 - 10 week follow up

with each client.

. Set 3 appointments a day with a back up itinerary to achieve monthly

sales quota of $60,000

Howroyd Group & Company's - AppleOne Employment Services

Apr 2008 - Aug 2008

Santa Monica, California

Account Executive

Qualify, acquire service, maintain, and expand client base.

. Client development and rapport building

a. Actively campaign target accounts-heavy outside sales (target 51%

of the time)

b. Continue to develop client relationships through on-site visits.

c. New client development

. Maximize gross margin dollars and full-time cash-in by utilizing

AppleOne's business philosophy and sales techniques.

. Maintain minimum standards and increase sales for temporary billing

and full-time cash-in.

. Maintain credit and collection standards in accordance with AppleOne

policies.

. Effectively manage all collections and aging of own accounts referring

to manager when necessary.

. Interview, evaluate and reference all candidates to determine their

skill levels and their suitability for employment and/or placement by

AppleOne.

. Recruit, screen, evaluate and match qualified candidates to the

clients specific job order requirements to ensure client retention.

. Interface with Manager, Regional Manager and Key Accounts when

appropriate on "Key" or "A" accounts.

NORDSTROM

Dec 2002 - Oct 2007

The Grove - Los Angeles, California

1st Assistant Manager - Brass Plum Shoes

Lead a strong sales team and managed a $4.5 million floor.

. Managed the tracking and analysis of a $4,500,000 annual sales floor

with over $2,000,000 on-hand inventory.

. Achieved growth in department sales and sustained 7% sales gains

monthly

. Communicated with store manager, vendors and buyers of the Daily and

Weekly Hot Sellers Reports on a daily bases.

. Set department goals as well as employee goals according to last years

figures.

. Trained future leaders into management thought 1 on 1 training.

. Utilized Personal Books to maintain a relationship with customers to

increase customer traffic.

. Effectively implemented sale calls to drive a day to day business.

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY

Aug 2002 - May 2005

Los Angeles, CA

Bachelors Marketing Management

GROSSMONT COLLEGE

Sept 2001 - June 2002

El Cajon, CA

General Education

References upon request

Contact this candidate