Customer Service Medical
Resume:
Belinda Shanta Jones-Green
**** ******** **** ( Jacksonville, FL 32254 ( ******@**********.***
Reliable, efficient Health Information Technician with nearly 10 years of
clerical experience in the medical industry.
SUMMARY OF QUALIFICATIONS
. EXPERIENCED WITH HEALTH INFORMATION MANAGEMENT
. Organized and efficient
. Work well independently without supervision
. Learn new things quickly
. Employee of the month 3 times
. Team player
. Familiar with JCHO and HIPPA compliance requirements
. Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook
Professional Experience
HEALTH INFORMATION MANAGEMENT TECHNICIAN FEBRUARY 2007 - PRESENT
Daniel Memorial, Inc. Jacksonville, FL
Florida's oldest child services agency, Daniel Memorial offers a variety of
mental health and social service programs for underprivileged children.
. Perform general clerical duties including filing, copying, faxing,
creating charts, and pulling charts
. Sort medical and legal papers for JCHO and HIPPA compliance
. Distribute and prepare cases for 12 counselors from the Community Base
Care units
. Prepare cases for audits, and order close cases from Family Support
Services
. Assist customers with chart requests
. Verify, distribute, and order charts
. Perform receptionist duties including handling a large call volume,
answering visitor questions, and delivering mail to various departments
. Intern as a teacher for at risk and emotionally and mentally handicapped
children from ages 5-18
. Train continuing education students to work with children during early
childhood development
. Train continuing education students to work with mentally and emotionally
children and adolescents
Shipping & Receiving Clerk August 2006 - October 2007
Global Stevedoring, LLC Jacksonville, FL
Logistics company offering storage, warehousing, loading and unloading of
cargo on ocean vessels, and other terminal services.
. Input information into system
. Logged truck drives in and out of the computer
. Input information in to HUG/Intermodal system
. Used AS400 information system
. Provided customer service
. Answered telephones
Medical Records Associate November 2005 - August 2006
Baptist Medical Center Jacksonville, FL?
Top rated healthcare provider with a network of hospitals and medical
centers across Florida.
. Performed general clerical duties including filing, copying, creating
charts, and pulling charts
. Sorted and filed medical and legal papers for JCHO and HIPPA compliance
. Distributed and ordered charts
. Verified charts
. Distributed mail and legal papers
Clerk November 2001 - February 2005
Shands Hospital Jacksonville, FL
University affiliated hospital with specialty and primary care centers in
addition to its main campus in Jacksonville.
. Performed general clerical duties including filing, copying, creating
charts, creating volumes, and pulling charts
. Sorted lab legal medical papers
. Distributed and ordered charts
. Handled phone calls
. Copied death charts for the Medical Examiner's office
. Checked charts in and out to various locations
. Verified charts
Additional EXPERIENCE
. SECURITY GUARD, SECURITAS USA, INC., JACKSONVILLE, FL, OCTOBER 2004 -
PRESENT
. Assistant Store Manager, Pantry Cobra, Jacksonville, FL, February 2000
- June 2003
. Clerical Associate & Unit Secretary, Mother/Baby Labor & Delivery
Nursing Unit, Jacksonville, FL, October 2001 - November 2001
. Clerical Associate, Shands Hospital, Jacksonville, FL, April 2001 -
October 2001
Education & Training
[ B.S. PSYCHOLOGY / EARLY CHILDHOOD DEVELOPMENT] EXPECTED SEPTEMBER 2010
Kaplan University Chicago, IL
GPA 3.5 ? Dean's List, 3 semesters
A.A. IN Computer Information system 1998
[Mississippi Delta community College] Moore Head, MS
GPA 2.5
Certifications & Training
. Medical Claims Certification, Blue Cross and Blue Shield of Florida,
Jacksonville, FL, May 2004
. CPR and First Aid Certification, Daniel Memorial, Inc., Jacksonville, FL,
May 2010
. Completed (PCI) Non Violent Crisis Intervention Training Program, Daniel
Memorial, Inc., Jacksonville, FL, August 2008
. Business System Technician (Data Entry) Jacksonville, FL May, 1999
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