Customer Service Technician

Mark Conrad Black 336-***-**** (home)

**** ******* *****

Thomasville, NC 27360

JOB OBJECTIVE

Seeking a position that offers a chance to learn new skills and assume

responsibility where excellence and attention to detail are a must.

EDUCATION AND TRAINING

March 1998-Received certificate for attending Mohawk Leather, Vinyl, and

Finish Repair School held at Guilford Technical Community College in

Jamestown, NC.

April 1994-Received training offered by Queens Compute of Charlotte in

Microsoft Word and Excel.

May 1991 to December 1992-ECPI, Greensboro, North Carolina-graduated cum

laude with a diploma in computer technology. Received awards for

scholarship and attendance. Completed courses such as basic programming,

digital electronics, and mathematics. ECPI is accredited by the Career

College Association and by the Occupational Commission of the Southern

Association of Colleges and Schools.

August 1971 to June 1975-East Davidson High School, Thomasville, North

Carolina-diploma in general studies.

EXPERIENCE

August 2002 to Present- Repair Technician, Furnitureland South, Jamestown,

North Carolina. Repair damaged furniture using clamps, glues, epoxy, burn-

in, Mohawk pigment powders, aerosol lacquers, paints and stains at the

Distribution Center.

November 1998 to August 2002-Color Specialist, Illusion Unlimited,

Thomasville, North Carolina. Mix stains, lacquer and match finishes. Finish

and repair furniture for Baker, O'Henry House, Carter of Salisbury and

Lewis-Mittman. Assist in faux finishing for area showrooms as well as

private residences. Maintain inventory and ordering of finishing material.

June 1991 to November 1998-Color Specialist, Brayton International

Collection, High Point, North Carolina. Match custom wood finishes for

office furniture manufacturer. Maintained inventory of finishing material.

Handled documentation and disposal of hazardous waste. Responsible for work

flow in finishing room. Entered the amount of product completed each day in

computer. Repaired all defects in finished product. Entered all custom

finish formulas in computer and mixed all custom stains for stain sprayer.

Filled in for all positions when someone was absent.

June 1990 to January 1991- Customer Service Technician-Guardsman Products,

High Point, North Carolina. Worked full-time in Lexington Furniture Plant's

2 and 5.Mantainded consignment program, ordering material and keeping track

of usage.

August 1983 to June 1990-Color Stylist-Valspar Corporation, High Point,

North Carolina. Created new finishes or matched existing ones for customers

in home furnishings market. Worked in an advisory capacity in finishing

rooms located in Tennessee, Virginia, North Carolina, South Carolina and

Georgia for such companies as Sumter, Bassett, Broyhill, Lane, Lea and Casa

Bique to name a few. Had to work closely with management and designers of

all these companies. Had to travel with little or no notice.

April 1976 to August 1983-Electronic Assembler-Gulton-Femco, High Point,

North Carolina. Assembled and wired communications equipment for the coal

and steel industry using schematic and wiring diagrams.

September 1975 to April 1976-Intallation Technician-Thomas Built Buses,

High Point, North Carolina. Installed non-production options such as sound

systems, installed weather stripping on jackknife doors and bolted down

seats at the Fairfield Plant.

SPECIAL SKILLS AND ABILITIES

Can type and use Windows software such as Word and Excel. Atended Apics

seminars. Excellent mechanical and problem solving skills. Excellent math

skills. Good organizational skills. Good eye for color and finish matching.

References available on request.

Contact this candidate