Customer Service High School

Stephen Henry

**** ******* ****.

North Lauderdale, FL 33068

954-***-****

************@*****.***

Objective

Seeking a position as an administrative representative utilizing the

academic training, skills, and experience acquired through my course work

and previous job experiences.

Work Experience

Praise Tabernacle International, Plantation, FL 01/08

- Present

Business Administrator/Executive Administrator

. Develop and implement short and long term goals so the business can

fulfill its mission and vision

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers

and volunteers.

. Motivate and train volunteer staff

. Interview and propose a selection of new vendors, employees, and

contractors that saved the company $80,000 in 2008 & 2009 combined

. Create policies and procedures which enhanced staff production

. Book travel engagements for CEO/President which saved $150-$200 on

round trip ticket purchases

. Manage accounts receivables and accounts payable

. Prepare yearly budget and create quarterly fiscal reports

. Conduct extensive research and produce analytical procedures that

enhance the organization

. Represent organization in the absence of the CEO/President

First Choice Pharmacy/Omni Care, Sunrise, FL

08/06 - 12/07

Administration Assistant

. Advise and implement administrative policies and procedures

. Filling Prescriptions and preparing them for Pharmacists to verify

. Supervise prescription mail order department

. Conduct training for client's nursing staff on Med Locker System

. Provide customer service and technical support for Med Locker System

Colonial Healthcare, Pompano Beach, FL

03/05 - 08/06 Pharmacy Technician

. Purchasing stock medication for company that resulted in a savings of

$5,000/month

. Filling Prescriptions and preparing them for Pharmacists to verify

. Operating an Automatic Medication Dispenser Machine

Plaza Pharmacy, Coconut Creek, FL 02/04 - 03/05

Pharmacy Tech

. Filling Prescriptions and preparing them for Pharmacists to verify

. Customer Service

. Purchasing stock medication and medical supplies for company

Education

DeVos Urban Leadership Initiative, Grand Rapids, MI

Certificate of Completion, 2010

. Major Emphasis: Urban Youth Ministry

Broward College, Coconut Creek, FL

. Associates of Art, 2005

. Major Emphasis: Pre-Pharmacy

Nova High School, Davie, FL

. High School Diploma, 2002

. Major Emphasis: General Education

Skills

. Typing Speed: 55 wpm

. Microsoft Office: Word, Excel, PowerPoint, Publisher, Access

. Operating System: All Windows

. Communicate well in writing and verbally

. Time Management

. Multitasking

. Problem solving/conflict management

. Well organized

Community Services and Activities

Vice President, Community Partners Outreach, Inc., 2010-Present

. Director of Youth Services

. Responsible for coordinating community events for youth in the

community

. Creating and projecting budget

. Grant writing

. Oversee administration

. Prepare lesson plans for summer programs

Youth Director, Praise Tabernacle International, 2007 - Present

. Create weekly lesson plans for middle & high school students

. Oversee volunteer staff

. Manage Company's Website

. Lead corporate worship for services

. Accompany band on organ/piano or drums

Youth Director, Assemblies of the First Born, 1999-2006

. Created activities for youth ministry

. Coordinated youth conferences

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