Medical Assistant Technical Support

ILONA LEON

**** ** ***** ***.

Bellevue, WA *****

425-***-****

**********@*****.*** or ******@*****.***

QUALIFICATIONS

Computer Skills:

. Operating Systems: DOS, Microsoft Windows 95/98/2000/XP/7, Macintosh

. Software: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint),

Adobe PageMaker,

Microsoft Works, Adobe PhotoShop, Lotus Notes, HTML

Certificates:

. HIPAA, AIDS, First Aid/CPR

EDUCATION

Medical Assistant Program, Renton Technical College, Renton, WA, 09/2004-

09/2005

Associates in Arts Degree, Information Technology/Client-Server Programming

with Visual Basic,

Bellevue Community College, Bellevue, WA 12/2001

Associates in Arts Degree, Information Technology/Technical Support,

Bellevue Community College, Bellevue, WA 06/1998

EXPERIENCE

HR Records Coordinator, Eddie Bauer Corporate, Bellevue, WA, 11/2006 -

Present

. Process and audit paperwork for new/rehired employees, such as

applications and I-9s for completion and errors

. Perform data entry into various databases and spreadsheets

. Perform scanning, faxing, copying and word processing

. Process name, SS#, DOB and address changes and corrections

. Respond to employment verifications, unemployment claims and subpoenas

. Process I-9's in E-verify for new/rehired employees

. Train newly hired records coordinators

. Answer phone and email correspondences

. Sort and file documentations

. Maintain and coordinate file room

. Retrieve and send back file/boxes to offsite storage

. Deliver and collect documentation and personal files as requested

. Coordinate mailing packets for stores (400+) and district (50+)

biweekly

. Maintain strict confidentiality in all department matters

Individual Provider Contractor, SSPS (DSHS) Bellevue, WA, 9/1/2009 -

Present

Caregiver, Home Elite Care Agency, Bellevue, WA, 8/20/2008 - 8/31/2009

. Assist patient with shopping, homemaking, bathing, walking and

preparing meals

. Follow nutrition, hydration and personal hygiene guidelines

. Administer medications, monitor blood pressure and glucose levels

. Provide patient with transportation services to doctors visits,

pharmacy, shopping and recreational activities; Provide

English/Russian translations

Medical Records File Clerk, Externship, Renton Community Health Center,

WA, 07/2005 - 08/2005

. Maintained patient medical records, pulled/filed charts, completed out

guides for pulled charts

. Sorted and delivered patient charts to appropriate locations

. Prepared charts for the following day, created new patient charts

. Faxed and photocopied records and documents for billing and/or legal

services following

policies to safeguard patient confidentiality

. Performed various administrative and clerical tasks as required

Medical Assistant, Externship, Issaquah Cardiology Clinic, Issaquah, WA,

06/2005 - 07/2005

. Patient preparation, EKG, Holter Monitor, prescription refills,

pulled/filed charts

Administrative Specialist, Auto Pro Collision Center, Bellevue, WA, 10/2000

- 11/2003

. Answered phone and email correspondences; Ordered supplies

. Processed all incoming mail and employee electronic time cards for

payroll

. Provided English/Russian translations for Russian speaking clients

. Processed various claims for customers; Handled customers complaints

. Performed data entry into various databases and spreadsheets and word

processing

. Coordinated enrollments of new hires; Arranged and scheduled meetings

and interviews

. Handled vendor and employee correspondence and schedules

. Installed, upgraded, and maintained various computer hardware and

software

. Designed and maintained a client database and company web site

. Provided computer assistance and troubleshooting to supervisor

Word Support Specialist, Microsoft (Comforce/Rho Tech Contract), Bellevue,

WA, 08/98 - 07/2000

. Analyzed hardware and software problems and developed solutions and

alternatives to

meet specific customer needs

. Provided customers with clear, concise, step-by-step instructions to

assure reliable technical solutions

. Wrote and edited technical support documentations

. Maintained and logged support incidents and problems

. Tested, evaluated, and reported on application upgrades

. Assisted team members and provided mentorship with complex issues

Help Desk Technician, Bellevue Community College, Bellevue, WA, 09/97 -

06/98

. Provided technical support to faculty, staff, and students

troubleshooting

software and hardware issues

. Installed, upgraded, and maintained various computer hardware and

software

. Wrote and edited technical support documentations

. Trained and supervised new student employees on college policies and

procedures

. Performed various administrative and clerical tasks

. Provided translation services in Russian and English to new students

Achievements:

. Dean's Honor List 5 times for getting 3.70 GPA while taking 15 or more

credits

. Designed and maintained a client database and company web site

. Created online basic instructions on filling out I-9 forms, special

auditing memos and auditing process for incomplete/missing I-9 forms

. Received Customer Saver Award in recognition of outstanding customer

service

Language Skills:

. Fluent in Russian

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