Customer Service Management

Tanya Mazyck

***** ***** ****** **., ********@*******.*** Mobile: 571-***-****

#202

Columbia, MD 21044

Business Manager

Graduate of an MBA program with an emphasis on finance with 10 years of

finance experience and 3 years in business management. Demonstrated ability

to effectively plan, coordinate and meet deadlines of multiple projects.

Constantly explores opportunities to further elevate customer loyalty and

boost revenues. Known for honesty, integrity and a genuine passion for

achieving goals for self and others.

Over 10 years of progressive, comprehensive experience as an innovative

business leader. Motivated individual with demonstrated proficiency in

listening to clients' needs, and formulating the tactical action plan to

achieve results. Noted for positive rapport with co-workers and clients.

Detail oriented, with a proven ability to successfully contribute to

company objectives.

Areas of Expertise

Project Coordination Insurance, Auditing & Claims Operations Management

CRM & Vendor Management Payroll Management

Billing & Accounts Payable Financial Management & Research & Reporting

Accounting

Internal/External Audit

Processes

Professional Highlights

ERICKSON, LLC. - Silver Spring, MD July 2006 to

Present

Business Manager

Provide project support & training to various department managers on

financial software, such as, Hyperion and JD Edwards. Assist operations in

reading and interpreting monthly financial statements. Perform monthly

compliance audits. Selected Contributions:

Promoted to manage outbound and inbound account services for over 1,500

accounts and $3 million in business and receivables. Coordinate the input

of and payment of vendor invoices and check requests. Train new associates

in accounts payable as well as organizational policies. Train office

personnel to follow standard accounting practices.

Manage Accounts Receivable and Accounts Payable; supervise costs on

projects, ensuring reconciliation of expenses with allocated funds and

accounts payable personnel. Coordinate financial transactions with banks

and lending institutions. Resolve vendors' payment issues. Provide project

and training support for managers in sales and marketing, billing, legal,

regulatory, and customer service.

OVERLAND SOLUTIONS, Inc. - Hunt Valley, MD September 2005 to

July 2006

Insurance Premium Auditor

Conducted workers compensation and general liability insurance audits.

Compared actual payroll exposure with estimated payroll exposure to

determine actual premium and proper job classification. Selected

Contributions:

Ensure quality of the audit through proper risk classification and exposure

basis identification. Provide external customers (i.e., agents and

insureds) and internal customers (i.e., underwriting, policy processing,

claims and accounting) with information to assist in their understanding of

audit-related matters, including audit vouchers, procedures and worksheets.

Remain informed of changes and current information relative to premium

auditing through discussion and correspondence with experts and industry-

related literature. Discuss issues and problems with the insured to ensure

understanding of the change in premium and to maintain good customer

relations.

UNITED HEALTH GROUP - Rockville, MD September 2002 to

August 2005

Underwriting Coordinator

Handled credentialing and recredentialing of providers in the dental

network. Maintained the database of provider files. Prepared files for the

credentialing committee using Excel spreadsheets. Selected Contributions:

Communicate with vendors, state and federal authorities, hospitals and

medical associations effectively to ensure that network provider packages

were assembled correctly and completely. Develop and maintain professional,

productive relationships with all internal and external customers.

Maintain records, complete reports and communicate network provider status

and compliance. Establish and maintain partnerships with field staff and

vendors. Maintain a current knowledge base regarding insurance options and

network provider requirements. Contribute to the development of

departmental policies, procedures and special projects.

THE HARTFORD - Alexandria, VA May 2001 to

September 2002

Claims Processor

Investigated commercial auto liability and general liability claims.

Conducted recorded interviews to aid in the claims investigation. Gathered

information from police reports, policyholders, claimants, and witnesses to

make liability decisions. Conducted investigation to determine subrogation

potential. Selected Contributions:

Obtain information from policyholders to verify the accuracy and

completeness of information on claims forms, applications and related

documents, and company records.

Received numerous honors, including Claims Service Representative of the

Year, and Leadership in Customer Service Award. Served as a trainer/mentor

for new hires, teaching practical applications and maintaining quality

control.

GEICO - Virginia Beach, VA March 1999 to

April 2001

Claims Service Representative

Specialized in personal automobile insurance claims. Processed initial loss

reports and coordinated drive-in appointments with appraisers and field

adjusters. Answered inquiries and directed cases to various claim levels.

Requested police reports and tag traces. Generated correspondence, compiled

file documents, and issued payments. Selected Contributions:

Assisted in training new representatives involved in negotiating property

damage for automobile claims and minor bodily injury or lost wage cases,

and determining costs to repair automobile and settle claims.

Investigated new and continuing claims for eligibility, payment or denial,

and benefit integration in order to coordinate company savings in the best

way possible.

CITIFINANCIAL - Virginia Beach, VA March 1998 to

March 1999

Loan Servicing Specialist

Assisted customers in obtaining loans and handled collections for a large

consumer credit organization. Processed credit applications and customer

loan payments. Monitored and updated account information. Knowledge of

skip tracing procedures used in collections. Selected Contributions:

Personally interviewed applicants; analyzing credit information; and

closing various types of consumer loans. Managed all aspects of location

and cultivation of new deposits and loans.

Managed and increased monthly loan volume to $110,000 in the state of

Virginia from $35,000 Serviced the credit and non-credit financial needs of

existing clients, maintaining a positive relationship to enhance future

business.

Education and Training

Baker College - Flint, MI September 2005

M.B.A., Finance

Old Dominion University - Norfolk, VA December 1997

B.S.B.A., Finance

Training: CAPM Candidate - Certification Training [Integration Management,

Scope Management, Time Management, Cost Management, Quality Management, HR

Resource Management, Communications Management, Risk Management and

Procurement Management] . Governmental & Non-Profit Accounting . Microsoft

Office [Word, Excel, Power Point & Outlook] . Hyperion Planning . Hyperion

Reports . JD Edwards

Awards

Awards: The Hartford - Outstanding Customer Service, Claims Service

Representative of the Year [2001]

Contact this candidate