Customer Service Accounting

Tamara A. Martin-Payne

**** **** ****** *****

Memphis, TN 38133

Cell: 901-***-****

Email: *********@***.***

OBJECTIVE: Seeking an entry level administrative position with a progressive organization which will utilize my

business, communication and analytical skills and which will allow opportunities for career growth and development.

EDUCATION:

1992 A.A.S. Major: Science/General Studies Shelby State Community College Memphis, TN

2004 B.S. Major: Business Administration Strayer University Memphis, TN

2010 M.B.A Major: Business Administration Strayer University Memphis, TN

EXPERIENCE

12/2003 to 06/30/09 Shelby County

Government Juvenile Court

Program Administrative Specialist C/ Caseworker Memphis, TN

• Responsible for establishing and administering child support procedures in accordance with Tennessee Child

Support guidelines

• Responsible for reporting, analyzing and case management processing and review

• Responsible for preparing all necessary documents for legal approval

• Responsible for preparing financial documents pertaining to the initial set up and modification of child

support cases

• Interview various clients requesting IV D services through telephone conversations and face to face contact

and written correspondence

• Responsible for accurately compiling and reporting stats to management daily, weekly and monthly

Clerical Specialist A Memphis, TN

• Responsible for updating child support correspondence from clients

• Receive and direct written correspondence to caseworkers and staff personnel

• Responsible for reprocessing court letters

• Responsible for preparing month end statistical reports for clerical staff

• Responsible for providing customer service backup when needed in a call center

• Created database to track returned mail and implemented cost effective and efficient procedures for tracking

and delivery of mail to caseworkers

11/2002 to 09/2003 Shelby County Government Community Service Agency

Outreach Clerk Memphis, TN

• Responsible for making presentations to individuals, groups and organizations on various topics of health

related issues

• Responsible for preparing and gathering all materials for the presentations and organizing the flow of

information

• Assisted in designing flyers and brochures for presentations

• Prepared reports and statistical information for presentations to the funding sources

• Responsible for recruiting clients and follow up for customer contacts

• Referred over 1000 clients for grant funded programs form Community Service Agency and Memphis Health

Center ranging from assistance with financial obligations to health related issues

10/2002 to 12/2003 Internal Revenue Service

Tax Examiner/GS-04 Memphis, TN

• Responsible for examining tax returns for accuracy

• Researched taxpayer accounts

• Performed various accounting functions and mathematical calculations

07/2000 to 01/2001 Pepsi Americas

Coder/Credit Analyst Assistant/Floater Memphis, TN

• Responsible for running weekly reports on various lockbox batches

• Processed payments to various accounts, performed light collection

• Applied customer payments to corporate accounts

• Responsible for researching invoice numbers

• Responsible for tracing and duplicating invoices and credits to customer accounts

• Responsible for correction of account misapplications and balancing batches

07/1998 to 07/2000 Federal Express Corporation

Accounts Receivable Agent Memphis, TN

• Responsible for crediting and debiting general ledger accounts

• Applied customer payments to accounts

• Responsible for researching lost, unapplied or misapplied monies to customer accounts

• Responsible for answering customer inquiries through oral and written correspondence

09/1995 to 08/1997 Gulf Pacific Mortgage/First Tennessee Bank

Compliance Analyst/Loan Document Inspector Memphis, TN

• Performed basic accounting and bookkeeping functions

• Responsible for calculating various financial ratios and percentages for loan processing

• Archived loans on mainframe systems for auditing purposes

• Responsible for verifying documentation on installment and mortgage loans for all Tennessee branches

and Gulf Pacific loans

• Trained consumer inspectors and enforced procedures and policies regarding compliance issues

• Served on various task forces to implement changes to procedures and computer programs

• Responsible for researching loan package exceptions and answering various questions form loan officers

concerning departmental and bank guidelines

SKILLS:

Word Processing, 10-Key by Touch, Proof Encoding, Accounting Research and Analytical methods, Microsoft Word,

Excel, Access, TCSES, Accent, Clearinghouse, Licensed Notary, Additional Training and Coursework : Principles of

Banking, Bank and Credit Cards, Accounting for Bankers, Law and Banking

REFERENCES FURNISHED UPON REQUESTS

Contact this candidate