Customer Service Software

Elias Rodriguez

***** ** ***** *******

Miami, FL 33177

786-***-****; ************@*****.***

OBJECTIVE

To obtain an Entry-level Electronics Technician position where I can establish my

strong work ethic with the opportunity to learn additional skills in the technical or

customer service arena.

Technical Portfolio

Electronics and Computer Qualifications

Amplifiers (linear, summing, Timing circuits, active filters, oscillators)

Electronic Schematics

Filters (High pass, low pass, Bandpass, Bandstop)

Solid State Devices (Diodes, Transistors)

Electronics Testing Equipment (Experienced with the set up, operation, and use of DMM,

Oscilloscopes, Power Supplies, Logic Probes and Generators).

Electronics Circuits (Proficient in construction of electronic circuits using diagrams. Practiced in

reading, analyzing, and interpreting electronic schematics and diagrams).

Troubleshooting (Experienced in troubleshooting and testing AC, DC Digital and complex circuitry;

verification of capacitance, resistance, voltage, frequency, and current inductance).

Amplifier Circuits (Working knowledge of how to construct amplifier circuits such as: mixers and

equalizers, capable of interpreting and utilizing manufactory data sheets, able to test and analyze power

supplies and transistor circuits).

Computer Hardware (In-depth knowledge of PC/Maintenance. Proficient with the installation of

hardware, troubleshooting of computers, printers, hard drives, modems, net cards, monitors, laptop and

desktop systems).

Computer Software (Extensive Computer software knowledge. Skillful with Windows Operating

Systems, Windows NT, Windows, XP, 95, 98,and ME. Knowledge of DOS Operating System; Proven

ability to install and upgrade software applications. Expert in Word, Excel, Power Point, Access, and

Outlook.)

Computer Network (Proficient with the installation, troubleshooting and maintenance of LAN; assign

user accounts)

Personal Portfolio

Customer Service: Strong positive customer service orientation

Communications skills: in English and in Spanish.

EDUCATION

2005 – Present ITT Technical Institute Miami, FL

Associate of Science Degree (11/2007)

Bachelor of Science Degree (7/2010)

Computer Electronics and Engineering Technology

Electronic Communications and Engineering Technology

WORK EXPERIENCE

2004 – 2005 Party City Miami, FL

Seasonal Clerk

1Stocked seasonal items, conducted inventory checks

2Provided excellent customer service to all patrons

3Accurately balanced cash drawer and accurately handled cash transactions

2003-2004 Jandi’s Restaurant Oceanside, NY

Server

1Served customers, ensured pleasant dining experience

2Stocked inventory when shipments of groceries arrived

3Responsible for food preparation

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