Administrative Assistant Customer Service
Resume:
**** * **** **, #****, Phoenix, AZ *****
********@***.***
TERRI ANN REDMOND
Education
Keller Graduate School of Management, DeVry University Phoenix, AZ
1. Currently enrolled – MBA Program
Michigan State University East Lansing, MI
2. Bachelor of Arts - Communications
Experience
2009-2010 SCF Arizona Phoenix, AZ
Inside Sales Representative – Customer Service
3. Provided quotes to in-house callers for workers’ compensation insurance.
4. Classified businesses, determined eligibility for policy.
5. Used Powersuite application to write insurance policies for Arizona businesses.
2007-2009 SCF Arizona Phoenix, AZ
Medical Review/Provider Inquiry Representative
6. Processed medical billings, hospital and third party administrator bills for workers’ compensation claimants.
2006-2007 SCF Arizona Phoenix, AZ
Claims Indexer
7. Used Powersuite application to image, index and link documents to workers’ compensation claimant’s files. Performed
data entry and other administrative duties.
Apr-Aug 2005 Dial Corporation Scottsdale, AZ
Purchasing Assistant
8. Administrative assistant to 5 purchasing agents. Processed blocked invoices, made PO corrections and processed
inventory received at Dial Plants.
Jun-Nov 2004 Tecstar PDC Livonia, MI
Data Analyst
9. Created excel charts of wheel production and inventory for General Motors Corp Management and Tecstar
Management.
2002-2003 Ford Component Sales, LLC Livonia, MI
Coordinator
10. Administrative assistant to 8 purchasing agents. Correspond daily by phone, fax and email to FCS supply base.
Created Microsoft Visio flow charts of team operations.
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14. 2000-2001 Volkswagen of America Auburn Hills, MI
Distribution Support
15. Data entry into excel spreadsheets of forecasted vehicles ordered at VW dealerships.
1998-2000 GM Powertrain HQ Pontiac, MI
Production Control and Logistics Coordinator
16. Created and distributed engine plant performance metric charts to directors and management, set up conference calls.
1995-1997 GM Worldwide Purchasing HQ Pontiac, MI
Coordinator
17. Administrative assistant to 8 metallic auto parts buyers.
18. Prepared global source bid packages for the U.S. and abroad.
19. Gave presentations to buyers.
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Skills Summary
Powersuite application, Microsoft office suite 2007, SAP, MRI application, Oracle, Microsoft Visio 2000, Microsoft
outlook, Internet.
Additional skills include accounts receivable, accounts payable, bank reconciliation, cash posting, balance batch, and
make bank deposits.
Professional Licensure
State of Arizona, Department of Insurance Property and Casualty License Authority – September 08, 2009
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