Customer Service Representative
Resume:
Kiara S. Bolds
Paterson, NJ *****
******@*****.***
Experience
Bed, Bath, and Beyond Call Center- Customer Service Representative Feb.
Demonstrate sense of urgency in the busy call center environment. Possess
exceptional ability to build productive relationships, resolve complex
issues, and win customer loyalty.
Demonstrate outstanding problem solving and active listening skills. Also,
able to diffuse difficult customer situations with tact and ease.
Handled customer inquiries, complaints, and billing questions. Assist in
placing customer orders online or in store. Intake 100-150 incoming calls a
day.
Certified Audit of Circulations- Receptionist/Admin June. 2007- Dec.
2007
Handled up to 100 incoming and outgoing calls a day
Filed, faxed paperwork, & made copies
Entered data into the company systems
Charlotte Russe- Head Cashier
May 2005- June 2007
o Records prices, subtotals taxable items, and totals purchases on cash
register
o Collects cash, check, or charge payment from customer and makes change
for cash transactions
o Counts money in cash drawer at beginning and end of work shift
o Ensures accuracy of collection and disbursement of funds
Education
William Paterson University September 2008- Present
Applied Health Major
Felician College September 2007- May 2008
Skills
. Ability to operate Microsoft programs (Word, Excel, Power Point)
. Great customer service skills which allows me to interact with
customers to resolve any issue, question, or concern
Contact this candidate