Customer Service Sales

Objective: Seeking a position within a company that will allow me to fully

utilize my communication, organizational, and problem solving skills.

Qualifications:

. Maintained excellent organizational ability

. Skilled in several areas such as inventory control, order

processing and cashier management

. Strong reporting and excellent problem solving ability.

. Reliable, energetic, hardworking and recognized for handling

additional responsibilities

. Demonstrated ability to work under demanding circumstances while

working with others.

Technical Skills:

. Methodologies: RUP, UML, PMI-PMBOK, Erwin and Data Modeling

. Languages: VB.NET, Visual Basic HTML, XML, JavaScript, SQL, SQL*Plus,

Acrobat 5.0 PDF programming, SQL Navigator, PL/SQL,C

. Databases: Oracle versions 91 and lOg, SQ, and MS Access

. Operating Systems/Protocols: Windows XP, Windows 2003, Windows NT,

COM+/Microsoft Transaction Server 2.0(MTS), HTTP, Microsoft ITS and

TCP/P, UNIX, LINUX, HP, Powerhouse

Experience:

Ann Taylor,Woodfield, Schaumburg Sales Associate

July.'10- Present

. Currently responsible for customer interaction and promoting sales.

. Product stocking and item inventory.

Children's Place, Huntsville, AL Sales Associate

Feb.'10 - Apr.'10

. Provided excellent customer service and maintained inventory levels.

. Managed cashiering activities in areas of purchasing, returns, and

exchanges, and enforced store policies.

. Assisted Managers concerning pricing, availability, damaged product,

and special orders.

IAH School, Huntsville, AL Office Support Temp

Jan.'10 - May'10

. Filed and retrieved organizational documents and reports, answered and

routed calls, performed inventory using MS Office software suite.

. Worked with the Staff to coordinate meetings and

Armstrong School, Hoff. Estates, IL Reading Tutor Jan.'08

- Jan.'10

. Assisted elementary students in the development of reading skills.

. Collaborated with school administrators and staff to assess students'

needs and determine best ways to address them.

. Engaged students in academic activities enhancing their comprehension

and knowledge of subject matter.

McDonald's Corp., Hoff. Estates, IL Customer Service Rep.

Jun.'08 - Dec.'10

Provided excellent customer service in fast-paced environment. Greeted and

interacted with customers; took orders while ensuring positive customer

experience. Managed cash register and performed accounting.

Datamation Systems Abu Dhabi, UAE Systems Analyst/Developer

Jan 1994-Dec 2000

. Developed commercial and critical applications including analysis and

design to implement and test on HP machines.

. Worked with team to design and develop electrical/water authority

client's billing and deposit system to create and process on-line and

batch transactions.

. Produced and printed reports and consumer bills.

. Developed an on-line payroll system to register and monitor employees

payroll and personal data, track fund deposits, insurance, loan

payments, employee training, performance, promotions, and other human

resource/personnel data.

Education:

BE, Computer Engineering, University of Poona,

India, 1994

Subjects : Software Engineering, Mathematics, Electronic devices and

circuits/ Networking and telecommunication.

MS, Information Technology Management, Creighton University,

Omaha, NE 1997

(half way through Master's program)

Team Projects:

. Worked with team in creating 'Windowing Library on Character Output

Terminal' using 'C'.

. School Library Management system (analysis, design, development,

implementation and testing (Software Development Life Cycle).

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