Dexter G. Nelson

**** ****** *****, *****, ******* 30809

Cell: 706-***-**** ( Home: 706-***-****

abk7wa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Comprehensive knowledge on implementation, troubleshooting and resolving

desktop environments concerns. Expert in performing upgrades, technical

support, system security, software installation and configuring network

infrastructure. Proficient on Windows XP, Vista, Internet Explorer and

Microsoft Office Suite. Active Secret security clearance.

CERTIFICATIONS

. Microsoft Certified Desktop Support Technician

. Microsoft Certified Technology Specialist

. CompTIA Security +

. CompTIA A+

. CompTIA Network+

EDUCATION

. Bachelor Degree, Business Management, 2003

PROFESSIONAL EXPERIENCE

Network Engineer, Apex System, Inc., 2010

. Served as a member of a help desk team responsible for hardware,

software and network infrastructure for Dwight D. Eisenhower Army

Medical Center (DDEAMC) consisting of approximately 350 clients.

Diagnosed and resolved problems in response to customer reported

incidents.

Computer Technician PRN, Various Employment Agencies, 2010

. Installed and configured 23 or more thermal printers for local Food

Lion Corporations within 3 hours during peak hours replacing old

dilapidated printers without interrupting normal business which

greatly improved customer waiting times and allowed employees to work

seamlessly.

Technical Instructor, Delan Associates Inc., 2008 - 2010

. In four week cycles, classroom trained 32 initial entry and prior

service members on Computer Fundamentals (A+), Network Essentials

(N+), the Army Information Security (A.I.S) pertaining to

security/vulnerabilities and Installation/configuration of Windows

operating system (s) software via virtual PC.

. Provided technical instruction on tactical military equipment that

integrated with commercial computers i.e. Force XXI Battle Command

Brigade and Below (FBCB2), Single Channel Ground and Airborne Radio

System (SINCGARS), Crew Access Unit (CAU) version 1 & 6, EMCSU

(Enhanced Micro Central Switching Unit), Automated Net Control Device

(ANCD) and a variety of additional communication systems.

Information Assurance Security Officer, U.S Army, 2001 - 2008

. Served as a principal point of contact for resolving problems

concerning automation systems, software and/or hardware problems for

approximately 120 users.

. Troubleshot, installed, configured and maintained hardware and

software both on the job and for colleagues that involved building IBM

compatible computers based on AT, ATX and BX form factor motherboards.

. Provided technical assistance for users by replacing hard drives,

video card(s), memory modules, sending out for repair, replacing

software or modifying files/configuration to minimize disruptions of

computer operations.

Dexter G. Nelson Page 2

. Installed new software versions and updates; configured and tested

computer software, hardware and/or user systems for effective

integration of software systems such as Windows XP operating system.

. Performed emergency virus rescue operations by isolating problem(s),

tracking the infection, removing the virus and counseling employees.

. Ensured full implementation of the Information Assurance Vulnerability

Management (IAVM) program, to include dissemination, reporting, and

compliance procedures ensuring all network and information system

users met the requisite favorable security investigations, clearances,

authorizations, and security responsibilities prior to granting access

to such networks or information systems.

. Served as the subject matter expert in the requirements, architecture,

and use of all wireless email devices.

. Conducted inquiries into all security issues and incidents involving

automated information systems and provided findings to the Directorate

of Information Management (DOIM).

. Accounted for $2 million worth of computers equipment, software and

hardware.

TRAINING

. Computer Security Training, 2010

. Department of Defense Information Assurance Awareness, 2010

. Thumb Drive Awareness Virtual Training Course, 2010

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