Customer Service Sales

Jeffrey Facemyer

***** ***** *****, ******** *******, Michigan 48313

260-***-**** *******@*****.***

Qualification Summary

Seasoned sales leader with solid record of generating significant profit

results while delivering exemplary customer service. Experienced in project

and operations management, sales management, visual merchandising, budget

administration, profit / loss statements, expense streamlining, staff

development, and customer service.

INSTRUMENTAL IN SETTING ORGANIZATIONAL TONE AND MOTIVATING STAFF TO

CONTRIBUTE TO OVERALL OBJECTIVES. SHARP PROBLEM SOLVING SKILLS AND

DEMONSTRATED TALENTS IN LEADING OTHERS TO ATTAIN INDIVIDUAL GOALS.

PERSONABLE TEAM PLAYER WITH EXPERTISE CONDUCTING COMPREHENSIVE STAFF

TRAINING. OUTSTANDING ORAL AND WRITTEN COMMUNICATION SKILLS.

STRENGTHS:

STRATEGIC PLANNING AND Budget Administration /

IMPLEMENTATION Management

Cost Reduction and Avoidance Regulatory Compliance

Customer Service Management Operations Analysis / Process

Project Management Redesign

Operations Management Staff Development Programs

Experience Highlights

Management and Supervision

. Supervised 19 credit union branches (90+ employees) for a credit union

of $700 million dollars. Provided sales and operations training; led

development and administration of Service and Sales Plus business

culture.

. Set individual branch and entire network goals. Developed goal

tracking system, including continuous training and incentive plan.

. Led the change management team in branch system education, development

and follow up resulting from changes which included: information

system platform modifications, product development/upgrades,

regulatory compliance and operational audits.

Customer Service and Problem Resolution

. Developed and directed customer service resolution plans (Service

Plus). Created and led a cross-departmental program that consistently

resolved any customer service issues.

. Led a call center of 15 employees with a volume of 500 inbound calls

per day. Monitored inquiries to ensure consistent applications of

customer service standards; trained staff when needed.

Operations Management

. Designed and executed internal audit practices for the entire branch

system. Conducted operational audits for all 19 branches on a semi-

annual basis to prepare for government agency audits. Created an

audit manual as a training and reference recourse for employees.

. Acted as liaison between the branch system and IT department helping

to design systems and train staff on upgrades or new programs.

. Designed and prepared all operational reports reviewed at the monthly

Board of Directors' meetings.

Result Highlights

. Increased sales an average of 13% for each of three consecutive years;

goal was 8% annually.

. Recognized with the "Realizing the Vision" award (as voted by

employees) at Three Rivers for three consecutive years.

. Established and maintained an up-sell/cross-sell average of 35% for

four straight years (as compared to an annual average of 20% realized

by my predecessor).

Employment

Sales Supervisor, Steve's Blinds and Wallpaper, Sterling Heights, MI

(5/2010 - Current)

Assistant Vice President of Sales and Operations, Three Rivers Credit

Union, Ft Wayne, IN (09/01-11/07)

Branch Sales Manager, Personal Finance Company, FT Wayne, IN (01/99-09/01)

Senior Assistant Manager, Associates Finance Company, Valparaiso, IN (03/97-

01/99)

Support Team Manager, Wal-Mart, Hobart, IN (10/93-12/96)

Education and Training

Indiana University, Gary, IN (1993-1996) Bachelors in Business Management

and Administration

Walsh Business College, Troy, MI (2010) Fundamentals of Project Management

Certified in Predicative Index Training and Application (2007)

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