Customer Service Medical Billing

MELISSA R. LEE-CRUMP *** Florida Grove Road

Keasbey, NJ 08832

Home 848-***-****

Cell 201-***-****

********@*****.***

OBJECTIVE

To obtain a position in the Allied Health field that would allow me to

utilize my recent education in Medical Administration as well as my

previous work experience.

SKILLS

*MS Office Suite*Medicaid*Medical Insurance*Medical Terminology*Medical

Office Suite

Medisoft*Medicare*HIPAA Compliance*ICD-9Coding/CPT Coding

CERTIFICATON

National Healthcareer Association 2010

*Certified Medical Billing and Coding Specialist, CBCS

*Certified Medical Administrative Assistant, CMAA

EDUCATION

Advantage Career Institute, Medical Billing & Coding, West Long Branch, NJ

2010

Mulroy School of Real Estate, New Jersey Real Estate License, Freehold, NJ

2009

William Paterson University, B.S., BUSINESS MANAGEMENT, Wayne, NJ

2004

Bergen Community College, A.S., BUSINESS MANAGEMENT, Paramus, NJ

1994

EXPERIENCE

Troy Corporation, Florham Park, NJ

2008 - 2009

CUSTOMER SERVICE REPRESENTATIVE, Temporary Assignment

* Answer incoming calls from customers regarding orders placed

* Process customer orders of company products

* Complete tasks as assigned by management

Prudential Insurance Company of America, Livingston, NJ

2004 - 2007

ADMINISTRATIVE ASSOCIATE

* Initiate and assist licensees with the initial process of obtaining state

licensing.

* Assist with the maintenance and updating of licensing criteria for

potential insurance licensees.

* Create and maintain Excel spreadsheets for renewal letters.

* Order supplies for offsite Prudential Sales Offices and prepared required

marketing materials.

* Monitoring, reporting and mailing of ERISA's/Schedule A's.

* Track attendance of Sales Support department.

Garden State Title Agency, Parsippany, NJ

2003 - 2004

TITLE PROCESSOR

* Answered incoming telephone calls from customers concerning closings.

* Scheduled refinances and clearing title.

* Prepared closing documents such as HUD1 Statements.

CitiCapital, Mahwah, NJ 2001 -

2003

CUSTOMER SERVICE REPRESENTATIVE

* Answered incoming calls from customers concerning lease accounts.

* Resolved and responded to customer inquiries.

* Applied financial adjustments to correctly apply payments to customer

lease accounts.

Summit Bank, Ridgefield Park, NJ 1995 -

2000

PROOF/CONTROL CLERK

* Prepared, reconciled and monitored outgoing and incoming wires and

monthly GL accounts

* Processed daily incoming deposit envelopes.

* Prepared letters, memos, and all other correspondence.

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