Project Manager Management
Resume:
Mary W. Kahn
Cell: 267-***-****; Home: 215-***-****
****.*.****@*****.***
Philadelphia, PA 19147
SUMMARY OF QUALIFICATIONS
. Project Manager with experience in Project Management and Quality
Assurance Methodologies, Business Analysis, Vendor/Contract
Relationships, End to End and Cross Functional Testing, Integration
Strategy, Disaster Recovery Planning and Testing, and Testing of
Client/Server, Web, Oracle, and Mainframe Applications.
. Proven ability to combine project and staff management to ensure the
development of competent cross functional teams to document business
requirements, create as is and to be business flows, develop test plans
and scripts, manage testing, and prepare management status reports.
. Consulting experience includes more than 10 years of project management,
business process flow analysis, software quality methodology, system
integration, and testing.
. Results focused and talent for resolving problems quickly. Excellent team
player and
possesses great communication skills.
PROFESSIONAL EXPERIENCE
EXAMPLES OF CONSULTING ENGAGEMENTS INCLUDE:
(June 1985-Present)
Macquarie Funds Group
TEST MANAGER
. Defined the QA test methodology for desktop and server separation from
Lincoln Financial Bank for organization with 600 employees.
. Responsible for the cross functional coordination of Testing activities
across all lines of business.
Independence Blue Cross (May
2002 - Oct. 2009)
PROJECT MANAGER (NON-FUNCTIONAL TESTING)
. Defined the QA test methodology and environment strategy for Non-
Functional end to end testing.
. Responsible for the cross functional coordination of Non-Functional
Testing activities to include performance tuning and analysis, high
availability, load, volume, security, and stress testing across
application and infrastructure initiatives.
. Managed the day to day activities for the Technical Stability team, of 6
analysts, which was part of the Test Management Tools and Automation
organization. Maintained project plans using MS Project.
. Responsible for coordinating QA Non-Functional testing across 10-20
projects (multiple applications per project) per quarterly and interim
release.
. Team created test scenarios, requirements traceability, test data,
executions of test cases, tracking results and defects following ITIL
methodology.
. Coordinated test status meeting and defect tracking with Project Manager,
application lead and UAT test manager.
. Responsible for manual batch testing, end to end performance testing
using HP LoadRunner and regression scripts using HP WinRunner.
DISASTER RECOVERY BUSINESS & TEST ANALYST
. Disaster Recovery Planning team analyst responsible for reviewing RFP and
Contract from consulting firms, software vendor, and hardware vendor.
. Created template for documenting critical business functions and
applications for Disaster Recovery Plan by Business Function for audit
and senior management including as is business process flow template.
. Maintained project plan using MS project.
. Documented critical as is business process flows and business profiles
for all key functions identified by IBC senior management, using WORD,
VISIO, and LDRPS (Living Disaster Recovery Planning Software).
. Documented recovery test scripts and coordinated application and business
testing for annual disaster recovery exercise.
. Participated in analysis of Contract for leasing off site hardware vs.
maintaining hardware for a disaster at an internal location.
PROJECT MANAGER APPLICATION ARCHITECTURE TOOL
. Created master project plan for identifying IBC's application portfolio
for senior management.
. Managed team of 6 analysts to document all application groups within the
IT organization, define all interfaces across all applications and design
VISIO system flow diagrams for 240 applications.
. Developed ACCESS database of application and database information for the
IT organization.
. Designed Application Architecture tool on corporate intranet site, using
VISIO, Flash and HTML to visually display relationships of applications
within the organization.
. Participated in reviewing Software Tools and Contracts for automating
abovementioned application.
GlaxoSmithKline
(June 2001 - Dec. 2001)
PROJECT MANAGER PHARMA INTEGRATED PMO
. Defined, documented and implemented new PMO and project management
processes throughout US Pharmaceuticals IT organization in compliance
with newly defined global project management methodology.
. Developed training materials and conducted training for merged
organization for 300 employees.
. Documented business and system design requirements for IT Project
Tracking and Approval System for the PMO Office.
Ashton Technology Group (Aug. 2000 - May 2001)
QA TESTING MANAGER
QA Testing Manager responsible for development of overall testing strategy
including: test environment, data requirements, coordination of user test
resources, tracking Functional, UAT and Performance test results for a team
of four testers and eight developers for Ashton Technology Group's market
based software, eVWAP (Electronic Volume Weighted Average Price), for both
the Toronto and Philadelphia Stock Exchanges- web based enrollment browser
(Visual Basic 6.0 application with a SQL server 7.0 back end.)
Coordinated cross functional JAD sessions for requirements documentation
and testing traceability. Responsible for defect tracking and reporting to
senior management.
Participated in review of development of a new contract for software sold
outside of US.
SmithKline (Feb.
2000 - Aug. 2000) PROJECT LEADER INTRANET DEVELOPMENT
Responsible for project planning/tracking, requirements documentation, web
design, user testing, and implementation of intranet sites for the
Information Resources Infrastructure Department and Information Resources
US Corporate Department utilizing IIS and Lotus Notes Domino.
. Participated on an e-commerce team to review existing Legal software and
Contracts; assisted in
select ing a web enabled solution for on line Legal billing; prepared
format for documenting business requirements and Request for Proposal for
Legal Department.
BUSINESS ANALYST MERGER ACTIVITY
. Created excel and powerpoint templates for the IT division to use for
analysis during merger activity.
Philadelphia Gas Works
(Nov. 1999 - Jan. 2000)
Y2K INTERFACE TESTING MANAGER
. Documented business requirements and developed interface testing strategy
document for the Billing/Credit and Collections System.
. Defined critical interfaces for Y2K testing, including: Oracle
Financials, Meter Reading.
Rosenbluth International
(April 1998 - Sept. 1999) Y2K TESTING MANAGER
. Responsible for coordinating all Y2K testing activities for back office
accounting system at a major travel company. ($2.5 million budget)
Staffed a team of 50 people at headquarters and remote locations.
Established QA UAT testing procedures, methodologies and requirements
gathering techniques.
PECO Energy Company
(April 1997 - April 1998)
PROJECT LEADER, Consumer Choice Education Center
. Assisted in selection of outsourced call center vendor to handle consumer
calls related to deregulation of the utility industry. Responsible for
$1.5 million budget, 5 direct reports, 30 call center representatives.
Designed daily, weekly and monthly performance metric reports. Designed
scripted questions and answers for call center representatives, by
documenting business requirements with subject matter experts, using HTML
technology and Lotus Notes software. SME Questions and answers tracked
for an intranet application at PECO.
Conrail
(Jan. 1994 - April 1997)
PROJECT LEADER, Financial/Analytical Corporate Tracking System (FACTS) Data
Warehouse Project
Managed technical data warehouse team for over 100 end users. Following
structured data warehouse methodology, conducted requirements interviews,
documented requirements, and created logical and physical data model using
ERWin.
Developed Data Warehouse for all materials and purchasing vendor Contracts
to streamline activities and expenses. Designed on line queries for all
Contracts in US.
Maintained project plan using ABT project management tool.
BUSINESS PROCESS ANALYST, Intelligent Acquisition Process (IAP) Project
Assisted in technical evaluation and systems planning for
selecting/implementing a software package to support the re-engineered
business processes in purchasing, materials planning and inventory, and
service contracts. (Evaluated SAP, Peoplesoft and Oracle software for the
implementation.)
Participated in creating RFP for vendors, as well as analysis of
presentations and Contracts from vendors. Prepared template for review and
conducted Vendor/Contract review meetings.
BUSINESS PROCESS ANALYST/LIASON, Corporate Systems Department
Participated in creating both a long and short term strategic plan for the
department and clients.
Team member to document Conrail Application Development Methodology for
packaged solutions following Customized Anderson Methodology.
SmithKline Beecham Clinical Laboratories
(May 1992 - Jan. 1994)
USER LIAISON/BUSINESS ANALYST PHARMA BILLING
Responsible for documenting business requirements, UAT testing,
implementation of a Billing and Accounts Receivable System; designed
training materials and created and implemented help desk procedures to
support users in 27 domestic labs.
ARCO Chemical Company (March 1990 - May 1992)
PROJECT COORDINATOR/BUSINESS ANALYST
Responsible for documenting the enhancement requirements and implementation
of an Accounts Receivable software package to support Accounts Receivable
and Credit Departments, directing 14 people.
Assisted client in requirements definition of interfaces to Order Entry,
Inventory Accounting, and General Ledger Systems. Created user guides, and
conducted training sessions for 40 people.
Other Wharton Graduate School of Business, University of
Pennsylvania
AUXILLIARY PROFESSIONAL READER for graduate school
applications
Education New York University Graduate School of Business Administration
MBA degree in Finance
and Marketing, Beta Gamma Sigma (top 5% of graduating
class)
Cornell University BS degree in Economics
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