Customer Service Sales

Deborah R. Miller

**** ***** ***** ******

Cell: 937-***-****

************@*****.***

OBJECTIVE

To be a dependable, quality oriented team member

QUALIFICATION SUMMARY

Motivated, dependable, professional, qualified by varied experiences in the

field of Management, with specific knowledge and strengths include:

* Data entry * Payroll

auditing * Trained supervisors

* Audited policy changes * Pay rules for employees

* Computer Training

PROFESSIONAL EXPERIENCE

Mature Services Hillsboro, Ohio

2009- May 2010

Recruit agencies that are non profit and or government operated.

Place seniors who qualify for this program into training at these

locations.

Track the success of the clients and the host agencies.

ABXAIR, Inc, (formerly Airborne Express), Wilmington

1995-2008

Ramp Tower Coordinator 2007-2008

. Dispatched crews to aircraft and tracked how long it took to

offload the freight.

Payroll Coordinator 1999-2007

. Compiled Payroll data, entered data and computed and posted

wages.

. Reconciled errors to maintain payroll records using a computer

and calculator.

. Recorded changes affecting net wages such as

exemptions, directdeposits.

. Recorded data concerning the transfer of employees between

departments

. Prepared and issued checks.

. Figured retro's for approximately 2500 employees.

. Per Diem and travel reimbursement calculated for eligible

employees.

. Audited sick, vacation, holiday

Switchboard Operator

1996-1999

Answer all incoming calls through Switchboard and direct calls to the

proper personal, customer service, and data entry.

Operated communications systems such as telephone, switchboard,

intercom-radio, and public address.

Sorter, Benefits, Surplus Sales, Internal Communications

1995-1996

Sorted packages, audited benefits, kept Excel spreadsheet for

rebuilt parts, and proofread articles for company newsletters.

Fast Food Management

1989-1995

. Tracked costs to include but not limited to labor, coupons, and

food

. Inventory of merchandise.

. Obtaining sales goals.

. Scheduling crew to maximize labor dollars.

EDUCATION

Associate of Applied Business degree in Business Management Technology

Southern State Community College, Hillsboro, OH

PROFESSIONAL DEVELOPMENT

Hazardous Material Training

COMPUTER SKILLS

Microsoft Windows XP, 98, 95, Word, Excel, PowerPoint,

TECHNICAL ENVIRONMENT

AS400/ Kronos, HRMS, Infinium, ADP

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