Customer Service Maintenance
Resume:
Marquis Turner
**** ****** ****. (Apt **)
Warner Robins, Georgia 31093
********@*******.***
OBJECTIVE
To ensure employment with a company that allows the opportunity to utilize
my professional experience and skill to ensure customer satisfaction and
opportunity for growth in the company.
EDUCATION
Bachelor of Fine Arts, Mass Media. December 2005
Valdosta State University Valdosta,GA
WORK EXPERIENCE
Warehouse Shipping Supervisor
5/2006- Present Richmond Cold Storage Distribution Center, PERRY, GA.
Supervise, plan and direct an 18-man team to increase shipping accuracy and
quality to ensure we meet customer satisfaction standards. Responsible for
updating scheduled training on safety and company procedures. Use effective
coaching and counseling techniques to ensure a good work place behavior and
performance, while communicating orally and written. I demonstrate great
leadership as I plan and assign work, while setting priorities and
performance expectations, and evaluating work of employees. I use
professional coaching to resolve issues and conflict resolutions to improve
overall teamwork. Also help identify development needs of staff to support
professional growth, along with developing, evaluating and implementing
policies. I also take the initiaves to perform procedural evaluation of
transportation supply systems, along with systematic analysis and standard
evaluations, I am familiar with shipment and inventory maintenance system,
such as material tracking systems, along with stock control. I have
experience usage with inventory tracking systems and maintenance scheduling
systems. I managed a six-man inventory team to control a three-inventory
system program (SAP, CFS and SE2 Delfour). Ensured daily cycle counts were
performed, troubleshooting and all discrepancies were corrected daily to
make sure product is rotated properly and all three-inventory systems
matched. While doing so we maintain a 99.8% weekly inventory accuracy
rating. Over saw a four-man receiving team to ensure all inbound product is
received into inventory in a timely manner, in order to ensure all
shipments on schedule. Supervises all activities of a site primarily
involved in the physical receipt, packing inspection, custody, maintenance
while in storage, stock selection, packing and physical inventory, and
shipping of material. Responsible for managing overtime in my department to
ensure company budget is kept to a minimum. Uses experience and knowledge
to solve complex problems and disconnects between maintenance and supply
systems. Coordinates with SSC Workload Managers to resolve out-of-balance
conditions. . Establishes detailed plans and procedures for initial and
recurring materiel procurement, and manages maintenance requisition status
and tracks supply system response. Monitors due-in status for critical
mission capable/awaiting parts. Uses sound judgment to build or recommend
the best range and depth of stock based on known requirements and
anticipated demands. Manage readiness base leveling allocations of shop
replacement units used by supported maintenance shops. Uses sound judgment
to build or recommend the best range and depth of stock based on known
requirements and anticipated demands.
Directs employees engaged in receiving, storing, and assembling for issue,
shipment and distribution a variety of bin and bulk supplies, materials,
equipment, and commodities using mechanized, automated, and manual material
moving equipment, devices, and systems. Evaluate overall effectiveness and
economical use of personnel, equipment, materials and methods to meet
production goals and quality standards. I demonstrate responsibility and
accountability toward customer service, in a professional manner which
demonstrates innovation and initiative toward resource stewardship. I also
interview and select employees for vacant positions and Evaluate associates
quality and quantity of work done on shift. I Identify problem areas,
coordinating corrective action, and effecting changes and improvements as
necessary. . Plans weekly or monthly work schedules and sequence of
operations for subordinates and establishes deadlines and priorities, on
the basis of general work schedules, methods, and policies established by
higher levels of supervision. Help Motivate associates to operate as an
effective working unit to ensure teamwork. Selects individual workers and
assigns the particular work or tasks to be performed. Explains work
requirements, methods, and procedures as needed for better understanding.
Defines the standards of quality and quantity to be met; instructs
subordinates on difficult work operations; reviews work while in progress
or on completion; and changes work plans, work assignments, and methods as
necessary to reduce or control costs, and to accomplish the work of the
unit as effectively as possible. Approves/disapproves sick and annual leave
requests, vacation schedules, short-term training; counsels employees, as
necessary; hears and adjusts informal complaints and/or grievances through
discussion with employees.
SKILLS
CPR Certified; Quick Start leadership training, Microsoft Word, Word
Perfect, Microsoft Excel. Received MSDS (Material Safety Data Sheets)
training. Specialize in inventory management working with supply systems
to replenish stock and ensure supply availability. Demonstrates great
problem solving skills.
Contact this candidate