Customer Service Administrative Assistant

Objective

I wish to become part of a successful business team and gain a variety of

work experience.

Work Experience

Branch Administrator, Linde

Supporting plant operations with an emphasis on customer service and

accounts payable, receive and fulfill orders, answer incoming phone

calls, resolve problems, questions or technical issues customers may

have, managing vendor invoicing and payment, managing production and

distribution schedules and managing patient files. (2007 - 2010)

Assistant Facility Manager, Senior Research Interviewer, Datastat,

Inc.

Supervise and monitor facility to ensure workload is being completed

efficiently. Interview potential employees, train current staff,

review employees' performance and conduct intensive research

interviews. (2002 - ongoing)

Office Assistant, Western Michigan University-Rural Health Education

Perform routine secretarial tasks, track students through the program,

collect and enter longitudinal data, format local and national

newsletters, track and record expenditures, and payroll. (2000 - 2001)

Clerical Assistant, Western Michigan University-Upward Bound Program

Assist Program Director and Advisor to administer grant project,

routine secretarial tasks, supervise student employees, and format

monthly newsletters. (1996 - 2000)

Customer Service Representative, National City Bank

Provide customers with account information, maintain confidentiality,

and uphold strong communication and mathematical skills. (1998 - 2000)

Director/Administrative Assistant, Growth & Opportunity, Inc.

Supervise a child day care, administer preliminary interviews with

parents, execute monthly parent meetings, routine secretarial tasks,

and ensure resources for daily use. (1997 - 1997)

Computer Knowledge

Software: MS Office- Word, Excel, Outlook, PowerPoint, Access, and

Publisher

Linux-TextMaker, PlanMaker,Word and Thunderbird

Adobe- Acrobat and PageMaker

DOS, Brief, CATI, SAP and IDB

ISIS and Opera

Hardware: IBM PC and Macintosh

Education

Western Michigan University

Kalamazoo, MI

Aug. 1997 - Dec. 2001

Weslaco High School

Weslaco, TX

Aug. 1992 - May 1996

Knowledge/Skills

V Seven year's experience in secretarial position

V Ability to multi task, working effectively on several projects

simultaneously

V Exceptional supervisory skills

V Fluent in Spanish

V Ability to establish strong working relations and contribute to

building a positive team spirit

V Cultural awareness

V Effective time management

V Effective leadership skills

V Develop professional activities

V Strong organizational skills

V Excellent customer service skills

V Knowledge of grant projects

V Self motivated

V Use of office equipment

V Strong communication abilities

V Conduct extensive research interviews

References:

Provided upon request

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