Customer Service Management
Resume:
JENNIFER WESTOVER
RALEIGH NC, 27610
**********@**.*****.***
SUMMARY
Exemplary academic record, graduated with Honors.
Quick learner with strong working knowledge of operating systems, networking, software, and
hardware.
Exceptional oral and written communication skills; demonstrated background working well with
students and co workers in individual and group settings.
Advanced analytical and problem solving abilities, with a track record of careful attention to
detail.
TECHNICAL QUALIFICATIONS
Operating Systems: Windows 2007/ME/XP/Vista, Mac OS X, UNIX
Software Applications: MS Office 2007 (Word, Excel, Power Point, Access)
Networking: LAN/WAN, TCP/IP, VPN, VoIP
EDUCATION
BACHELOR OF SCIENCE 06/2010
DEVRY UNIVERSITY, RALEIGH, NORTH CAROLINA
Major: Technical Management
Technical Skill: Networking
Dean’s List and Cumulative GPA – 3.8
Relevant Coursework
Enhanced ability to function in a project leadership role, focused on human motivation used to
manage groups and individuals.
Analyzed business systems and activities to solve technical problems.
Designed wide area network (WAN) using various technologies, protocols, configurations and
learned to troubleshoot network issues.
Installed and managed server/workstation software, physical network configuration, network
security, policy, domain controllers, and performance monitoring techniques.
Gained knowledge of advanced Internet protocol (IP) addressing techniques, intermediate routing
protocols, switch configuration and maintenance, virtual local area networks (VLANs), protocols,
and network design strategies
Developed skills in identifying network security vulnerabilities, including wireless vulnerabilities.
Conducted risk assessments to prevent, detect, and respond to intrusions
Learned how to manage business continuity and disaster recovery.
RELEVANT COURSEWORK
Project Management Data Analysis with Database Essentials for
Principles of Management Spreadsheets Business
Motivation and Leadership Logic and Design
Business Systems Analysis Object Oriented
Network Operating Systems Programming
Optical and Wireless Web Interface Design
Communications Advanced Network Security
Projects
Senior Project
Worked as a consulting team, and applied knowledge in problem solving, critical thinking, research,
teamwork, and oral and written communication, to solve real world problems in a client based environment
Enterprise Network Design
Worked in a team based environment to apply knowledge of wired and wireless network technologies and
services as well as network security and cost considerations to develop network solutions that meet
business requirements
PROFESSIONAL EXPERIENCE
Bank of America
Spring Lake, NC
Bank Teller 08/2009 – 07/2010
Responsible for processing transactions accurately in a fast paced environment.
Worked within established policies, procedures, and guidelines, with careful attention to detail and
time management.
Used strong oral and written communication skills, to assist customers with questions or resolve
issues.
Used a cross sales/referral system to identify customer’s needs and find new opportunities.
Delighted customers and delivered exceptional customer service.
Worked effectively as a team member to meet branch goals with a positive attitude.
U.S. Army
Ft. Gordon, GA 09/2007 – 08/2008
Network Switching Systems Operator
Installed, operated, and performed systems maintenance on large and small electronic switches,
system control centers, and node management facilities.
Maintained (CNRI) equipment, short range line of sight radio systems, COMSEC devices, and other
equipment associated with network switching operations.
Initialized, and performed support maintenance on electronic switching assemblages, systems, and
communications equipment.
Administered computer networks, computer hardware, and software to perform system/network
operations. Honorable Discharge.
ACHIEVEMENTS/VOLUNTEER
Assisted in the 551st Signal Battalion Mentorship Program.
Lead 551st Signal Battalion as student 1st Sergeant, and positively influenced soldier morale.
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