Customer Service Representative
Resume:
Mildred Bishop
Brooklyn, N.Y 11216
347-***-**** (H) 917-***-**** (C)
Objective To work for an innovative company with an eye towards
the future.
Experience 6-200*-**-**-**** Clyde Duneier Inc.
New York, NY
I.S. Department
Help Train other employees in new computer system
Send purchase orders to vendors via PDF files
Manage inventory movement
Take calls from retailers for pricing and shipment
updates
4-200*-*-**** Lazare Kaplan International New York,
NY
Special Order Expeditor/Repair Dept Supervisor
Liaison between Jewelry department and account
representatives
Expedited order with vendors to insure on time
delivery
Processed repairs as well as did quality control on
merchandise before it was shipped to customers.
Worked with the computer department to upgrade
jewelry system.
316-**-*-**** 4-2006 Aaron International L.I.C, NY
Assistant To President Of Diamond Dimension/ Merchandise
Assistant
Created model sheets based on design specifications from
model makers
Submitted model sheets to vendors for sample production.
Checked BOM'S to verify cost and weights from vendors
Merchandised sample line.
Scheduled appointments for President of Diamond Dimension.
Kept The president of Diamond Dimension up to date on the
progress of new models.
1-200*-*-**** Tache USA
L.I.C, NY
Customer Service Representative Independent Division
Input orders from independent retailers
Tracked orders to insure on time delivery.
Submitted information for custom quotes to product
development
Created proposals for customers based on program
perimeters.
8-200*-*-**** Lazare Kaplan Int
New York, NY
Customer Service Representative
Placed orders for both loose diamonds and jewelry.
Worked with International customers mainly in Latin
America.
Worked as in house backup for East Coast road sales
representative.
6-200*-*-**** Independent Gemological Lab.
New York, NY
Customer Service Representative
Submitted both loose diamonds and Jewelry for
appraisal to the lab.
Created templates for appraisal certificates based on
customer requirements.
Invoiced customers based on types of appraisals done.
07-00 11-00 Gemkey.com
New York, NY
Merchandise Associate/Diamond Trader
Helped to select merchandise for on line catalog.
Sourced loose diamonds for retailers upon request.
Verified color, quality and carat weight of diamonds.
Negotiated prices with vendors when necessary to meet
customer price points.
As account Executive worked with new customers to
walk them through a
Prepared CD presentation.
6-00 Pollack
New York, NY
Export Manager/Customer Service
Prepared all documentation for overseas shipments.
Provided showrooms with return authorization numbers.
Processed all returns and issued credit memos.
Provided price quotes on contract jobs.
12-93 12-99 Larsen/Cowtan&Tout
New York, NY
Customer Service Representative
Prepared all documents for overseas shipments
Provided all price quotes for contract jobs.
03-89 03-92 Sandberg&Sikorsky
New York, NY
Administrative assistant to Senior Vice President
Supplied customers with proposals based on mark ups
and diamond
Prepared memo samples and proposals for specific
clients.
Inventoried return memo samples to be put back into
inventory.
10-197*-*-**** Frederick Goldman
Inc. New York, NY
Key Account Representative
Advised Vice President of progress and
problems with their specific accounts.
Resolved customer complaints such as price
discrepancies and late shipments.
Generated reports to track sales for Vice President's
Education 1971-1972, 1974-1977 Brooklyn College Brooklyn, NY
Course study Elementary Bilingual Education
References References are available on request.
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