Customer Service Manager

Objective

To obtain any available position within the Information Technology

Department where my skills and abilities will be utilized to achieve

company and personal goals.

Profile

A self-motivated professional with extensive experience in computers and

the technology field. Highly educated, works extremely well independently,

and also as a strong team member.

Skills Summary

Microsoft 2000 - 07 Management Microsoft Professional,

Microsoft Applications Customer Service Server, Networking,

(Office, etc.) AutoCAD 13 -2008 / Active Directory

Educator / Trainer Inventor 12 Project Management

Oral and Written Technology Education Proficient or familiar

Communications Web Design with programming

Professional presentations languages

Professional Experience

Irving Park Elem. School, Greensboro, NC

Mar. 2007 - present

Technology Specialist

Instruct students (Pre-k -5th grade), teachers, and staff. Troubleshoot

computer hardware, software, copiers and all aspects of technology. Create

instructional manuals and tutorials. Escalate issues that cannot be solved

on site. Construct, design and maintain the school's website.

Super K-Mart, Greensboro, NC

LOSS PREVENTION Mar.

2007 - Nov. 2008

Protects company assets through activities in safety, inventory recovery,

and internal and external theft. Assist with reduction of loss of

inventory, time, and assets, monitors surveillance equipment, and

apprehends shoplifting suspects. Also, monitor refrigeration units.

Smith High School, Greensboro, NC

Student Intervention 2006 -

2007

Mentor and provide one-on-ones with troubled students; provide safety

throughout campus, assist administrators with monitoring students.

Bank of America, Greensboro, NC

2005 to 2006

TELEPHONE SALES ASSOCIATE I, HELOC PILOT

LOAN SPEACIALIST

Directly involved in the customer service of lines of credit (LOC), setup

of fixed rate loan options on existing Lines of Credit, and other aspects

of Lines of Credit and Home Equity.

Family Dollar, Greensboro, NC

Manager / Asst. Manager

2004 to 2005

Assist all customers with any questions or needs. Ran daily operations for

a $1.3 million store, authorize and complete all refunds and exchanges,

file and organize paperwork daily, unload shipments with one other person

once a week. Communicate with customers, employees, as well as upper

management.

o Generated weekly schedules

o Managed staff of 8-10 employees

o Unloaded freight and stocked shelves with one other associate every

week.

Hired new associates and conducted interviews.

Lakeside Charter Public School, Elon, NC

2003-2004

Teacher, Technology Education

Developed syllabus and overall course structure, and administered all

grades, for students in 6th - 12th grades.

o Organized and maintained computer lab and network.

o Instructed on many aspects of technology and technological advances.

Sears Marketing, High Point, NC

Customer Service, Service Agreement Department

2001-2003

Answer incoming phone calls from customers, answer questions, solve

problems, and sell service agreements to existing customers.

Education & Professional Training

Creswell High, Creswell, NC

(1999)

Diploma

Enrolled in Prep Courses

North Carolina A&T SU, Greensboro, NC

(2004)

B.S. in Graphic Communication Systems

Significant Courses included: AutoCAD 13 - 2006, Mechanical Desktop,

Autodesk Inventor 11, Illustrator, PhotoShop, Quark Express, all Microsoft

Applications, Freehand, CNC Milling, FotoLook, Photo Express, 3D Studio

Max, Technical writing, Technical drawing, and various software.

North Carolina A&T SU, Greensboro, NC

B.S. in Technology Education

Areas of Concentration: Technology Education, Computer software & hardware,

PC Repair, Audio/Visual editing, Teaching & Training methods,

manufacturing, and production and transportation courses.

Help Desk / PC Tech / Lab Asst. 2003 - 2004

(Junior & Senior Year @ NCATSU)

CTEC Academy, Duluth, GA

Information Technology & Microsoft Certification Training

(MCP) - Microsoft Certified Professional, A+

Active Directory, Networking, Infrastructure, Security

Oracle / Linux

Organizations

TECA - Technology Education Collegiate Association (President 03-04)

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