Administrative Assistant Customer Service

Debora J. Banks

************@*****.***

**** *. ****** **. 252-***-****

Kittrell, North Carolina 27544

919-***-**** US

CAREER OBJECTIVE

A challenge and responsible Administrative position utilizing education and experience in an encouraging and

nurturing environment.

EXECUTIVE SUMMARY

An experienced Administrative Assistant with the ability to direct complex projects from concept to fully operational

status. A goal-oriented individual with strong leadership capabilities, an organized, highly motivated, and detail

directed problem solver.

Experience in managing administrative projects in the following areas:

Criminal Justice Health Administration Health Transcription Business Admin.

EDUCATION

Bachelors of Art, Criminal Justice

3.5 GPA/Cum Laude

North Carolina Wesleyan College May/2006

MBA, Business Administration/Management

Strayer University

3.8 GPA Present

PROFESSIONAL EXPERIENCE

Finance services/Marketing Primerica

May 2010 – Present Raleigh, North Carolina

Helping families become properly protected, debt free and financially independent. I teach people how money works,

and provide a (financial needs analysis). Primerica offers a variety of products and services designed to help people.

Finance Recovery Specialist/Claim's Auditor Blue Cross Blue Shield

Durham, North Carolina

July 2006 – June 2009

Research/High quality customer service/attention to detail & organizational skills, decision-making, ability to work in

teams and independently, analytically thinking skills, implement solutions, knowledge of medical terminology,

voucher deduct, credit memo, write off payments, calculations, etc.

Assistant Administrator Warren County Detention Facility

Warrenton, North Carolina

November 2002 - July 2006

Oversee daily operations of program for adults with criminal backgrounds. Maintain on-going clinical case records,

Make appropriate client referrals and linkages, Perform diagnostic assessments through review of case histories and

individual interviews, Serve as liaison between Warren/Vance/Franklin counties Court Systems Select, develop,

motivate, and retain competent staff members. Research, complete and maintain detention related reports. Contribute

to the overall quality of department operations.

Correctional Officer Polk Youth Institutional

Butner, North Carolina

May 1999- November 2002

Effectively communicate with inmates, staff member and various agencies. Maintain an accurate count/performed

regular incident and accountability. Reports, research for solution to various problems Searched inmates/various

counseling, respond to emergency/surveillance, CPR and Basic First Aid

Transcriber (GERO) John Umstead Hospital

Butner, North Carolina

November 1997 - May 1999

Provide accurate communication to the Unit/Hospital Staff by means of transcribing order. Worked directly with Social

Workers and maintain/file/Research face sheets when necessary.

Administrative Assistant Criminal Justice Resource Center

Warrenton, North Carolina

September 1995 - October 1996

Act as liaison between clients and Criminal Justice Partnership Program Administrative support to the Director,

Prepared periodic reports and determined if requirements were met without delays. Assisted in preparation for weekly

and monthly forms (meetings).

SUMMARY OF COMPUTER SKILLS:

Microsoft Excel, Word Access, Power Point, etc.

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