Manager Engineer

JONATHAN slavin

Skills

OPERATING SYSTEMS Windows 7/Vista/XP/2000/98

Macintosh OS 10.6/10.5/10.4/10.3/10.2/10.0

SERVERS Windows Server 2008/2003/2000/Small Business

Server, 2008/2003, Blackberry Enterprise

Server, IIS, Microsoft Exchange Server

2007/2003/2000, Apple Macintosh XServe

10.6/10.5/10.4

DATABASES FileMaker

MOBILE DEVICES iPhone, Blackberry, iPad, Plam

HARDWARE: DELL WORKSTATIONS/SERVERs, HP, APPLE

SERVER/WORSTATIONS, Linksys routers,

SOnicwall Firewalls, and Dell Switches,

Software Microsoft Office 2007/2003/XP, Microsoft

Office For Macintosh 2008/2004/v.X. 98,

Microsoft Outlook 2007/2003/XP, Microsoft

Outlook for Macintosh 6.0, Microsoft Remote

Desktop, Microsoft Internet Explorer,

Symantec Norton Anti Virus, McAfee Virex,

Palm Desktop for Mac/Windows, Symantec Ghost,

Intel LANDesk, Dameware NT, VNC, Apple

iPhoto, Apple Backup, Apple Disk Burn, Apple

Hardware Repair Utility, Apple Mail, Apple

Works, Apple Remote Desktop, Adobe In Design,

Adobe Photoshop, Adobe Illustrator, Adobe

Acrobat Writer, Adobe Acrobat Reader, Adobe

Type Manager, Adobe Type Reunion, Alsoft

DiskWarrior, Aladdin Systems Stuffit Deluxe,

Agfa Photo Look, Connectrix/Microsoft Virtual

PC, CE Software Quickmail Pro, Dantz Maclink

Plus, Dantz Retrospect Back Up, Extensis

Suitcase, Extensis Portfolio, Extensis

QX-Tools Pro, Fetch Softworks Fetch,

FileMaker Pro, Kerio Mail Server, Macromedia

Freehand, Micromat Tech Tool Pro, Markz Ware

Flight Check, Power On Now Contact/Now

Uptodate, Semantic Norton Utilities, Thursby

Software Dave, Thomas ISI Researchsoft

Endnotes, Quark Publishing System (Copy

Desk), Quark Xpress, Adobe Applications,

Retrospect, Timbuktu Pro, Mozy, VMWARE,

Blackberry Enterprise Server, Malwarebytes

experience

3/2010 - Present Computer Warriors Inc.

Onsite and Remote Support Project Consultant - Vitabyte, Bradco

Graphics, The Wonferfactory, and BoomBox Inc.

Provide Technical Support Services to various system platforms.

Addressed executive computer user's needs.

Configure IBM X-Series Servers running Windows 2003 64 bit

Configure IIS and ASP.Net to run under 32 bit.

Install Aldelo for Restaurants.

Install POS systems.

Acted as on-site Engineer for various clients, including: Bradco

Graphics, The Wonderfactory and BoomBox, Inc. Provided recommendations

and procured equipment in order to improve existing information

technology infrastructure.

Managed and maintained Apple Macintosh workstation in multiple Graphic

Design Environments.

Installed and configured Mac OS 10.6 Server installation onto new Apple

Xserve at BoomBox Inc.

Used Workgroup Manager on Apple Mac OS X server to new administer user

accounts.

Administered Adobe Vision Queue to log on accounts for use with Adobe

Bridge.

Administered and maintained client email via third party hosting

service.

Configured and maintained Apple Macintosh Workstations and portables.

Enabled iPhone and iPad with client IMAP corporate email accounts.

Used Apple Remote Desktop for remote administration of client servers

and user workstations.

Configured PPTP VPN clients on both Apple Macintosh and Windows

workstations.

Installed and configured Apple iWorks and Microsoft Office Microsoft

for Macintosh 2008 and 2004.

Managed content filter services on Sonicwall firewalls.

Installed and configured VMware Fusion on Macintosh Intel workstations

running Microsoft Windows 2003, and Windows Vista.

Created Build Images using Carbin Copy Cloner.

2/2007 - 1/2010 All Covered New York, NY

Central Services Center - Level 3 Remote Network Engineer

Local Market Engineer - Level 2 On-Site Primary Account Administrator

Acted as on-site Chief Technology Officer for various clients,

including: The United Federation of Teachers, Berkeley Carroll School,

and The Manhattan Center. Provided recommendations and procured

equipment in order to improve existing information technology

infrastructure.

Provided Executive Level support both on-site and remote.

Single-handedly restructured network topography, re-wired and

reconfigured network infrastructure with all new equipment for The

Center for Constitutional Rights.

Awarded Heroes Award by executive and upper management for outstanding

work for in-market client support.

Installed and configured Apple Macintosh Xserve running Mac OS 10.6

and 10.5

Installed and configured Apple Xserve RAIDS using Fiber Channel cards

and Xsan.

Directly liaised with regional office engineers and account managers

to provide remote administration for all national client Macintosh

servers and workstations.

Worked as lead on-site Macintosh and Windows desktop engineer and

technical support liaison for financial institutions, legal firms,

Architectural, and other small companies within the Tri-State area.

Acted as lead support engineer and point person on The Client Services

Center - the national call-in center for all national and regional

clients as the national Macintosh Senior Engineer and Windows

Engineer.

Used Active Directory to administer user accounts on Microsoft Windows

Server 2008 and 2003.

Created and maintained user mailboxes and email distribution lists in

Microsoft Exchange Server 2007, 2003, and 2000.

Utilized the Windows registry to increase message store size in

Microsoft Exchange Server 2003 prior to the release of Service Pack 2.

Assigned static IP addresses to all network printers on remote

regional DHCP networks.

Added SMTP relays on Microsoft Exchange Server 2003 to enable imaging,

copying, faxing, and emailing for Xerox copy centers.

Used IIS Administrator to grant access for Active Sync mobile devices.

Utilized Microsoft SharePoint Administrator to grant user level access

and permissions for SharePoints on Window Server 2008, 2003 and

Microsoft Small Business Server 2003.

Created, purchased, and installed SSL certificates through GoDaddy.com

on Microsoft Exchange Server.

Was responsible for maintaining national remote administration of

CITRIX server farms for national and regional clients.

Enabled Blackberry device access on Blackberry Enterprise Server and

Blackberry Internet Services.

Used Microsoft Remote Desktop, Log Me In Rescue, Apple Remote Desktop

and Webex for remote administration of client servers and user

workstations.

Cleaned Microsoft Exchange Server SMTP queues of spam mail and worked

to remove client domains from Internet block lists.

Maintained Apple Open Directory servers in a mixed Microsoft Active

Directory environment.

Added new HP, Dell, Brother and Samsung Laser printers to client

networks.

Installed and configured CISCO VPN clients on both Microsoft Windows

and Apple workstations.

Installed and configured Microsoft Office 2007, 2003, Office XP and

Microsoft Office for Macintosh 2008 and 2004.

Repaired and configured Microsoft Outlook user profiles.

Configured Equinox VPN Tracker for Sonicwall VPN access on Macintosh

workstations.

Used ScanPST program to repair Outlook PST files.

Set up and maintained Microsoft Entourage for Microsoft Exchange on

client workstations.

Used Symantec Back-Up Exec to archive and restore files for national

and regional clients.

Managed content filter services on Sonicwall firewalls

Provided account level administration for clients using Postini email

protection services from Google. Administration involved adding and

removing user accounts and creating and maintaining content filters.

Used Malwarebytes to clean infected Windows XP workstations of

malicious spyware, trojans and viruses.

Maintained VMWare ESX servers running Microsoft Windows Server 2003,

and Microsoft Exchange Server 2003.

Installed and configured VMware Fusion on Macintosh Intel workstations

running Microsoft Windows 2003, and Windows Vista.

6/2006 - 12/2006 TVT Records, Inc New York, NY

(Consultant) Senior Desktop Services Engineer

Responsible for daily administration for over 150 users in a mixed

environment of both PC and Macintosh workstations.

Provided Executive Level support.

Administered User Network accounting through Apple Workgroup Manager

on an Apple Xserver running Mac OS X server 10.4.

Acted as direct liaison to the Global head of technology, providing

daily updates of all IT related issues.

Functioned as point man for all server and desktop related technical

support issues.

Served as direct contact to third party software and hardware vendors.

Managed high-level projects such as company-wide rollout of Microsoft

Office upgrades, administration of security patches and updates to

software.

Used Microsoft Remote Desktop Connection, Apple Remote Desktop and VNC

to provide remote administration for all company workstations and

servers.

Used Symantec Ghost to back-up Windows desktops and servers.

Used Carbon Copy Cloner in order to Creat Macintosh OS X client images

for new workstation installations.

Provided on-site and remote support for company routers.

Used Network Toning devices to verify network connectivity from

desktop data ports to network switches in data closets.

Administered CITRIX accounts and connections for remote desktop users.

Used Active Directory to create and maintain user accounts and

workstation administration on company LAN.

Utilized Kerio administration console for creating and maintaining

user E-mail accounts.

Used Active Directory Point Services to administer company printers.

5/2006 - 6/2006 Regenron Tarrytown, NY

Pharmaceuticals

(Consultant) Senior Windows and Macintosh Server/Desktop Support

Specialist

Supported over 700 Windows XP/2000 professional machines and over 600

Apple Macintosh OS 10.4 Workstations.

Performed system administration changes for all medical lab computers

across multiple operating system platforms.

Performed remote desktop upgrades using Symantec Ghost for Windows

based machines.

Used Netboot feature of Macintosh OS 10.4 Server to perform remote

upgrades and management of Apple client workstations.

Binded new Windows and Macintosh Workstations to Active Directory.

Provided remote administration through the use of Remote Desktop,

Timbuktu Pro, and DameWareNT.

10/2004 - Weber Shandwick Interpublic Group of New York, NY

5/2006 Companies

National Network Administrator/ On-Site Consultant

Provided daily support for over 2000 Windows XP/2000/NT Professional

Workstations and Macintosh OS 10.4 Workstations.

Authored Weber Shandwick Information Services Polices and Procedures

Document, later adopted company-wide by National Service Desk.

Updated distribution lists to comply with newly implemented Active

Directory policies and procedures.

Used Intel LANDesk, Apple Remote Desktop 2, and VNC to remotely

support in-house/remote workstations in New York, Chicago, St. Louis,

Dallas, Los Angeles, Minneapolis, and Seattle.

Administered user accounts and access rights on Windows 2000/NT

Servers.

Maintained E-mail distribution lists and accounts using Microsoft

Exchange Manager.

Created individual new user profiles and downloaded them onto local

workstations.

Created and maintained FTP sites using IIS.

7/2003 - 8/2004 Pearson Education Upper Saddle River, NJ

(Consultant) IBM Windows/Macintosh Senior System Administrator

Provided daily support for over 50 Windows NT/2000/Windows 2003, IBM

E-servers and HP Net servers.

Responsible for in-house/remote support for all 15 Macintosh servers

running Mac OS 9 with Appleshare 6.3.3, Mac OS 10 server and FileMaker

Server Pro using Apple Remote Desktop and Timbuktu Pro located in

Manhattan, Old Tappan, NJ, Berkley, and San Francisco, Ca.

Used Microsoft Remote Connection and DamewareNT for remote Windows

Server administration.

Created new users and groups on the Macintosh servers, utilizing Work

Group Manager under Mac OS 10 Server and under Mac OS 9 Users and

Groups.

Created new groups and added users to groups via Manager for Domains

in Windows NT.

Administered Users and Groups to create local accounts on the Windows

2000 Extranet Terminal Servers.

Configured print ques on the network for new HP Laser Jet printers.

Installed service packs for Internet Explorer and monthly security

maintenance patches on Windows NT and Windows 2000 servers.

Locally maintained the backup library for the IBM data recovery team

by sending tapes off site and retrieving them from the Steady State

off-site vendor.

Collaborated with IBM backup storage team to resolve Macintosh issues

related to Veritas backup Exec client remotely located in Pearson's

Berkeley and San Francisco locations.

Used Retrospect Backup to remotely back-up two Macintosh servers in

NYC running Mac OS 10.2 Server and Mac OS 9 with Appleshare 6.3.3.

Authored IBM's Global Security template for implementation on Mac OS

10 servers in the Pearson Education environment.

1/2003 - 5/2003 Technowsphere, Inc New York, NY

Senior Associate

Was responsible for on-site support of client Macintosh Computers and

software.

Performed hardware repair on Apple Power Mac G4, Powerbook G4, ibook,

iMac, and eMac.

Installed and configured new hardware and software.

Set up and configured Quickmail servers.

Installed and configured Appleshare IP.

Performed maintenance of client network configurations.

8/2001 - 11/2002 Memorial Sloan-Kettering Cancer New York, NY

Center

(Consultant) Network Manager

Involved, coordinated and implemented guidelines for Mac OS X rollout

on G3 iBook II's and G4 hardware.

Configured and used Dave software to allow Macintosh machines to

communicate with PC shared volumes within Windows domain.

Performed maintenance for 2000 machines.

Configured and installed Apple hardware such as external CD-RW's, tape

backups, IOMEGA external Zip drives and external hard drives.

Repaired and serviced HP LaserJet printers.

Replaced defective internal system components such as logic boards,

processor

boards, hard drives, CD/DVD-ROM/CD-R/Combo Drives and Super Drives.

Instructed users on how to use new computer equipment.

Backed up user data from old systems and transferred data onto new

machines.

12/2000 - 8/2001 Sorceron, Inc. New York, NY

(Consultant) Desktop Engineer/Network Manager

Maintained company rack mounted Dell servers on Windows 2000 Active

Directory Ethernet network.

Set up users and mail distribution groups on Microsoft Exchange

server.

Ordered hardware and software within established parameters of

corporate IT budget.

Used Symantec Norton Ghost to configure development department PC's

for triple boot (Windows 98/Windows NT 4.0/Windows 2000) allowing them

ability to ensure creation of multi platform software.

Installed, configured and maintained Apple G4 desktop and portable

systems.

Involved in migration of graphic design department from Windows NT 4.0

to Windows 2000 workstations.

Installed and aided in configuration of Alias/Wavefront Maya 3-D

graphics rendering software.

Installed Palm V, VII and Blackberry Enterprise software and

integrated them with Microsoft Exchange server for corporate users.

11/2000 Charles River Computing New York, NY

Macintosh Technical Class Instructor

Conducted 20 person seminar instructing Macintosh users on the use of

Microsoft Outlook client for Macintosh computer.

Taught class using Microsoft Outlook 6 and beta version of Microsoft

Outlook Watson (8.x) with a Microsoft Exchange 5.5 backend.

6/1999 - 10/2000 Hearst Magazines New York, NY

Publishing Technology Manager

Managed team of 3 freelance Macintosh technicians.

Supervised setup of startup publications (Offspring and Oprah

Magazine).

Responsible for 115 Macintosh users in editorial, graphics and

promotional divisions for Harper's Bazaar, House Beautiful, Popular

Mechanics and Smart Money magazines.

Maintained corporate font library used in all Hearst Magazine

publications.

Purchased hardware and software within established IT budget for

Harper's Bazaar, House Beautiful, Popular Mechanics and Smart Money

Magazines along with the

Technology Manger for start-up publications of Offspring and Oprah

magazines.

Troubleshooted and maintained 150 machines on corporate network.

Configured and installed Apple hardware including external CD-RW's,

tape backups, IOMEGA external Zip drives and external hard drives.

Used Connectrix Virtual PC utilizing Novell NetWare Server

administrator software to manage and administer users and groups on

Harper's Bazaar, House Beautiful, Popular Mechanics, Smart Money,

Offspring and Oprah magazines.

Used Timbuktu Pro software to remotely manage Macintosh G4 servers for

Harper's Bazaar, House Beautiful and Town & Country magazines.

Set up and networked HP LaserJet and Tektronix Phaser printers on

company domain.

Installed Umax scanners and configured scanner software on Macintosh

machines.

Configured Apple G3 PowerBooks for remote access using Apple Remote

connection kit.

3/1997 - 6/1999 Hachette Filipacchi Magazines New York, NY

Macintosh Support Specialist/Email Administrator

Assisted Associate director of Information Services in maintaining

desktop publishing division.

Supervised and executed installation of new hardware consisting of

Apple Macintosh Power PC and non-Power PC systems, Umax and Agfa

scanners, Apple and Sony monitors.

Installed memory modules, Apple Macintosh PowerBooks and external

IOMEGA Zip drive for 1500 Macintosh users.

Installed and configured Microsoft Outlook for Macintosh mail clients

throughout company domain to allow for implementation of corporate

email.

Administered and maintained email servers using CE Quickmail Pro for

Elle and Mirabella magazines.

Conducted one-on-one tutorial with corporate executives on the use of

new computer equipment.

Streamlined corporate inventory tracking system by developing and

implementing File Maker pro database to track hardware/software

inventory, hardware repair and associated costs.

Responsible for backing up and archiving magazine content at end of

each publishing production cycle.

Managed 1500 user accounts on corporate Novell Netware network.

11/1996 - 1/1997 Novaworks Computer Systems, Inc. New York, NY

Publishing Technology Manager

Performed on-site Macintosh support at client sites on a daily basis.

Supported Apple Macintosh Power PC's, non-Power PC's systems and other

Apple related software and hardware.

Team member of a three-month rollout at Parsons Educations Group

(formerly known as Simon and Schuster Education Group).

training

Currently studding Apple Certified Technical Coordinator Mac OS X

server

8/2000 - 12/2000 GT Solutions New York, NY

Completed Windows 2000 MCSE Comprehensive Training Program.

2/2007 - 6/2007 GT Solutions New York, NY

Completed Windows 2003 w/ Security Plus MCSE Comprehensive Training

Program.

education

9/1992 - 5/1996 Adelphi University Garden City, NY

B.A. Communications

Minor in Fine Arts

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