Customer Service Quality Control
Resume:
Jamon M. Brown
**** ******* *****, *********, ** 43004 724-***-**** *****@***.***
Professional R sum
Seeking a full time position that will allow me to make a meaningful
contribution as a member of a team while providing a sense of
accomplishment as well as the opportunity for growth.
PROFILE OF CHARACTERISTICS: Professional and versatile with a keen eye for
detail. I have an excellent work ethic, sound judgment, skilled at
identifying and implementing solutions, proactive and self-motivated.
Ability to maintain a positive attitude under tight deadlines and with
rapid changes; always willing to go the extra mile to get the job done.
PROFESSIONAL EXPERIENCE
November 2009 through February 2010 (Temp Position)
Quality Control Technician- Bare Essentials- Columbus, Ohio
. responsible for receiving, stocking, picking, packing,
distributing, and returning product and material within the warehouse
while maintaining the highest standards of efficiency and quality for
both internal and external customer
. Input product information into the warehouse database for
inventory tracking to ensure accuracy and completion
. Identified product shortages and/or damages upon receipt of
product
. Input product information into the warehouse database for
inventory tracking to ensure accuracy and completion
. Worked collaboratively with other employees and departments
toward common goals and objectives
June 2005 to September 2009
Assembler and customer service in shipping- Smart Parts Incorporated
Greensburg, PA
Assembles and troubleshoots paintball equipment. Responsibly includes:
. Follows guidelines and/or diagrams to ensure product
specifications and tolerance levels are meet
. Knowledge of commonly used concepts, practices, and
procedures within the field, and relies on instructions and pre-
established guidelines to perform the functions of the job
. Tests machines for quality and safety
. Package and box paintball equipment
Customer service duties included:
. Interact with customers to provide and process information in
response to inquiries, concerns and requests about products and
services.
. Deal directly with customers either by telephone,
electronically or face to face
. Perform customer verifications, process orders, forms,
applications and requests
. Direct requests and unresolved issues to the designated
resource
December 2003 - June 2005
Assembler - Electro Industries Monticello, MN
Assembled and tested electrical products which included but not limited to
electric boilers, mini boilers, and electrical heating products.
Responsibilities included:
. Excellent communication and organizational skills
. Operated and troubleshot production line machinery
. Responsible for quality control and ability to make
adjustments where necessary to produce product within specifications
June 2001 to December 2003 Washington, DC
Nursing Assistant- Department of Veterans Affairs
. Working under the direction of the nurse, assumed the
following responsibilities:
. Responded to patients needs, requests in a timely manner
. Safely transported patients to different areas of the
hospital
. Documented patient data accurately and completely while
practicing proper patient identification procedures
. Stocked medical supplies
Certified Forklift Operator:
SOFTWARE PROFICIENCES: Microsoft Word, Excel, Microsoft Outlook, Internet
Explorer, Windows Vista
EDUCATION:
Westmorland County Community College - Computer Networking (In Process)
2000 Graduate- Gar-Field High School Woodbridge, Virginia
PROFESSIONAL AND PERSONAL REFERENCES
Rodney Rector - Nursing Supervisor of Dept. Of Veteran Affairs
50 Irving St. NW.
Washington, DC 20422
Phone: 202-***-****
John Amodea - Editor of Paintball X3
309 Commerce Street
Box 66
Occoquan, Virginia 22125
Adam Gardner - Owner of Smart Parts Inc.
123 Paintball Park
Greensburg, PA 15601
PERSONAL INTERESTS
. Writing articles part time for PaintballX3 Magazine
. Computer networking
. Participating in paintball games and tournaments
Contact this candidate