Customer Service Human Resources

Lilia Yaneth Prado Gonzalez

**** ******* **.

Houston, TX 77088

(Cell) 281-***-****

OBJECTIVE

To utilize my excellent customer service and bilingual skills to support the

business goals of a company while supporting personal goals of greater

achievement and learning

WORK EXPERIENCE

08/08 – 10/09 Spectra Houston, TX

Administrator

• Assist customers in product selection and ordering

• Input orders

• Verify, prepare, and forward purchase orders

• Inventory control

• Cycle counts

• Schedule delivery route

• Handle bilingual accounts

• Order entries

• Billing

• Petty Cash

• Reports (Inactive inventory reports, Stock valuation reports, Expense reports,

Negative Inventory reports )

• Inside sales

• Human Resources

• Customer Service

• Order Logs

• Short pick-reports

• General Assembly

• Transfer entries

• Purchase orders

• Shipping

• Driver’s logs

04/07 – 08/08 24/7 Transportation, Inc Laredo,TX

Supervisor

• Dispatch

• Answer incoming calls

• Billing

• Prepare quotes for customer loads

• Data entry

• Human Resources

• Pick up and Delivery

• Customer Service

• Accounts Payable

• Accounts Receivable

09/05 – 10/06 Spectra Houston, TX

Administrator

• Assist customers in product selection and ordering

• Input orders

• Verify, prepare, and forward purchase orders

• Inventory control

• Cycle counts

• Schedule delivery route

• Handle bilingual accounts

• Order entries

• Billing

• Petty Cash

• Reports (Inactive inventory reports, Stock valuation reports, Expense reports,

Negative Inventory reports )

• Inside sales

• Human Resources

• Customer Service

• Order Logs

• Short pick-reports

• General Assembly

• Transfer entries

• Purchase orders

• Shipping

• Driver’s logs

11/99 - 05/05 Kemet Monterrey, MX

International Expediter & Materials Control Planner

• Handle inquiries for international accounts

• Verify, prepare and forward purchase orders

• Inventory control

• Cycle counts

• Track budget expenses

• Collect, analyze, and summarize data and trends

• Generate backorder spreadsheet report

• Prepare daily, weekly, and monthly

• Assist customers in product selection and ordering

• Process laboratory material orders, credits, returns, and exchanges

• Prepare quotes for customer accounts

• Data entry

EDUCATION

Eisenhower High-school Houston, TX

Commercial Institute of Americas Monterrey, MX

Bilingual secretary

SKILLS

• Microsoft Word, Excel, and Powerpoint

• Oracle

• South-ware

• Quick Books Premier

• Speak and write fluent Spanish

Contact this candidate