Manager Customer Service
Resume:
Monica Rose Jahn
Irvine, California 92612
**************@*******.***
Objective: To establish part time or full time employment with a company to utilize my skills to the full
potential and learn new skills for future company and position advancement.
July 2008 –July 2010 Office Manager- Sukut Construction, Inc. San Pablo Dam Seismic Upgrades El
Sobrante, CA
Project Coordination to include document control, all admin duties performed for a successful project site
office, processing of all RFI’s, subcontractor change orders, subcontracts, submittal processing and
tracking, collection of certified payroll, calendar and meeting management. Safety logs, contact logs,
meeting minutes, job site supplies, new hire set up and coordination.
December 2007 - May 2008 Service Assistant- Dirito Brothers Saab Walnut Creek, CA
Assist service manager in various tasks such as writing repair orders for customers, taking phone calls,
scheduling appointments, maintaining Reynolds & Reynolds customer database, i.e.: updating customer
information, adding new customers, editing repairs from technicians. Accepting payments, closing out
repair orders, keeping the communication between customers and technicians open. (temp position)
January 2007- November 2007 Project Assistant- DCCI Tesoro Refinery -New Coker Build Martinez,
CA
Maintain all project files, blueprints, and drawings. Assist engineer with various tasks such as RFI's,
change orders. Organization of meetings and luncheons. Union payroll gathering and processing. Worked
with the construction software Timberline and Maxwell. Responsible for coordinating all contracts
between clients and company. Back up reception to phones and mailing duties. Creating all contracts
proposals and entering in accounts payables into the database. 40K
January 2006 - December 2006 Office Administrator- Abayla Contracting San Ramon, CA
All front desk administrative duties, answering incoming phone calls, dispatching to employees where to
go next throughout a day, filing and typing in QuickBooks new orders from customers. Document
management such as plans and drawings, change orders and RFI's. Responsible for ordering all supplies
and wallpaper for specific jobs. Picking up supplies, small errands. Maintaining good working
relationships with paint and drywall vendors. Accounts receivables. Follow up customer satisfaction calls.
Payroll hours to outside company or accountant. 38K
February 2005 - January 2006 Pharmacy Technician- Longs Drug Store Danville, CA
Greeting patients, accepting new prescriptions and entering them into database designed for prescription
processing. Filling prescriptions by counting, mixing or pouring, quality control of prescriptions before
approval from pharmacist. Dispensing drugs to patients and closing prescriptions for customer pick up.
Drug inventory and ordering. Back up cashier when needed. 36K
June 2002 - January 2005 Store Manager- Mail Boxes Etc. Concord, CA
Greeting customers; packed and shipped packages for customers shipping needs, distributed mail, daily
closing of stores books using QuickBooks. Bank Deposits, opening and closing store duties, responsible
for all house accounts such as maintaining account records, accounts payable and receivable. Customer
service, basic functions of a retail shipping store. 30K
January 2000 - May 2001 Admin Assistant- Shasta Beverages, Inc. Houston, Texas
Assist the director of manufacturing with various sales tasks. Responsible for maintaining reports of sales
and manufacturing for six different plants throughout the East coast. Complete communication with six
plants, travel arrangements, expense reports and back up reception. Organization of meetings and Power
Point presentations. 28K
Associates of Science Degree - Pharmacy Technician 2005
Notary Public Signing Agent -Certified until January 2011
Skills to include basic office knowledge, all MS Word, Excel, Power Point, Outlook, and Prolog
Software.
Extensive customer service background, and enjoy working with clients and customers.
Currently seeking BS Degree in Liberal Studies. (Online)
PROFESSIONAL REFERENCES:
Harlow Newton 510.812.930 Previous Supervisor
Mike Mulich 714-***-****/*******@*****.*** Previous Manager
Kirk Souza 925-***-****/******@*****.*** Previous Supervisor
Contact this candidate