Wayne N. Trawick

904-***-****

abk7n3@r.postjobfree.com

Professional Experience

Contract PC Support Technician

TPC - PGA Tour

*/**** ** *******

. Created browser based technical knowledge base. Trained technical

staff and end users on use and function. ASP, .NET, Access, SQL.

. Lead team in the installation of software and configuration of new

PC's. Setup and configured Telephone system (VoIP).

. Server room setup and configuration. Troubleshooting network and

telephone issues.

Technical Analyst

Mesa Air Group, Inc.

3/2007 to 6/2010

. Installed, configured, customized, documented, and trained end users

on mission critical cockpit and cabin crew trip scheduling software.

. Created custom queries and reports as directed by the Pilot Union and

Management.

. Provided functional and technical support, troubleshooting and

diagnosing hardware and software problems, including desktop, laptop,

WAN, LAN, and remote systems.

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. SQL Database maintenance and administration.

. Assisted in the installation and updating of software, as well as the

setup and troubleshooting of all equipment.

. Tracked and de-escalated technology on both computer and telephone

equipment systems (VoIP).

. Configured, monitored and troubleshoot PC's and related hardware on

all OS platforms.

. Oversaw the investigation and resolution of hardware and software

issues both remotely and onsite.

. Collaborated with telecommunication team to troubleshoot T1 lines and

company-wide phone issues.

. Procured, received, documented and tracked inventory of all computer

equipment and software licenses.

. Performed diagnostic testing on PC equipment and ensured printers were

up and running at all times.

. Performed wiring and daily maintenance of internal computer systems.

. Resolved Windows related issues, Internet Explorer issues and other PC

software related issues.

. Monitored and troubleshoot LAN, installed and configured routers and

switches.

. Website Development and Maintenance. HTML, ASP, JavaScript, Access.

Contract Project Manager / Developer / Analyst

SmartCastle, Inc.

7/2002 to 3/2007

. Installed, configured, customized, documented, and trained end users

on mission critical trip scheduling software.

. Website Development and Maintenance. HTML, ASP, JavaScript, Access.

. Database Development. Access, DB2, Oracle, Progress, SQL.

. Client/Server application development and maintenance. C++, C#, VB,

VB.NET.

. Corporate Intranet/Portal Design and development.

. EDI development, coding and testing. HIPAA, X12, XML.

. Server setup, configuration, and administration. AIX, NT, 2000, J2EE.

. Provide software training and 24 x 7 on-call support.

Developer / Analyst / Web Server Administrator

Shands HealthCare.

9/2001 to 7/2002

. Redesigned and restructured 52-department corporate Intranet.

. Developed policies and procedures for corporate Internet, Intranet,

and Portal.

. Provided Administrative support for eleven IIS Web servers. WebSphere,

IIS, Linux.

. Designed and developed Web enabled mainframe applications.

. Designed and develop Web enabled database applications. Access, SQL.

. Developed CGI scripts and dynamic web pages using ASP, JAVA, and

JavaScript.

. Developed training materials and instructed users.

. Implemented and managed help-desk support system.

Senior Programmer / Analyst / Internal PC Support Specialist

Georgia-Pacific Corporation

12/1997 to 9/2001

. Mainframe software development and enhancement.

. Client/Server software development and enhancement. VB, C++, and

Crystal Reports.

. Intranet web site development. HTML, CSS, ASP, VBScript, JAVA, and

Visual Studio.

. Database administrator and developer. Access, SQL, Oracle, and DB2.

. Provide training and 24 x 7 support.

. Hardware/Network support, troubleshooting and resolution. NT4.0,

LAN/WAN.

. Support more than 100 end-users with computer, network systems and

peripheral devices.

. Manage the configuration and performance of all PC systems and

telecommunications.

. Maintains passwords, data integrity and file system security for the

desktop environment.

. Ordered consumable supplies for peripherals and oversaw all computer

repairs and maintenance.

. Procured, received, documented and tracked inventory of all computer

equipment and software licenses.

Programmer / Analyst

Computer Aid, Inc.

11/1996 to 12/1997

. Mainframe software development and maintenance. COBOL, JCL, and IMS.

. Analysis, testing, and coding.

Programmer

Advanced Business Computers

7/1996 to 11/1996

. Object-Oriented software development and enhancement. C, PICK, and

Business Basic.

. Database development, conversion, and maintenance.

Education

Jacksonville University Florida Community

College

Jacksonville, Florida Jacksonville, Florida

Major: Computer Information Systems. Degree: A.A.

8/1995 to 7/1998 8/1992 to 5/1995

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