Customer Service Administrative Assistant

Michelle Williams

** ***** ****** *** ***** michellewilliamsjobs@outlo

ok.com

Hartford, CT 06112 860-***-****

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Administrative Assistant

PROFESSIONAL PROFILE

Dedicated Administrative Assistant offering an extensive background in

management, customer service, billing and problem resolution. Outstanding

analytical and technical skills with a strong background in accounts

payable and accounts receivable. Proficient in Microsoft Office, Excel,

PowerPoint and Access.

HIGHLIGHTS OF QUALIFICATION

. Streamlined programs resulting in an excellent rating during Unit

Effectiveness Inspection

. Top Producer for banking transactions, 11 weeks of 19 week assignment

. Selected as one of the few representatives to resolve calls/ escalated to

management

. Selected as 1 of top 5 representatives among 300 employees to learn and

train co-workers on new innovative technology

CORE SKILLS

Accounts Payable/Receivable Customer Relations Bookkeeping

Customer Service Problem Resolution Extensive Office

Administration

Clerical Computerized Billing File Management

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EMPLOYMENT HISTORY

Complete Staffing Solutions/Home Goods Distribution Center, Bloomfield CT

9/2014 -Present

3rd Shift Receiving Clerk

. Coordinate tracking of all inbound trailers

. Reconcile bills of lading (BOL)

. Assist with inbound yard management

. Provide recordkeeping for freight unloads

State of Connecticut- Department of Labor, Hartford CT

01/2012 - 02/2014

Employment Security Interviewer

. Responsible for completing, processing and/or reviewing online

applications for unemployment

. Authorized payments or in questionable cases recommended investigation

. Effectively learned and used system applications and processes to

complete all assigned operations

. Performed in a complex cross-functional business environment

Adecco/Prudential, Hartford, CT

01/2012 -06/2012

Account Maintenance Processor

. Organized and updated client files ensuring discretion with sensitive

material

. Prepared mailed certified customized letters to customers and updated

database

. Processed daily maintenance requests for address changes, account

maintenance and bank statements

. Provided administrative support

MICHELLE WILLIAMS PAGE TWO

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EMPLOYMENT HISTORY CONTINUED

Adecco/Philips Remote Cardiac Services, Windsor, CT

01/2011 -12/2011

Accounts Receivable Support

. Prepared weekly spreadsheets and reports; created documents in

PowerPoint, Access & Excel for weekly reports

. Used mail merge for letters sent to 354 insurance companies

. Sorted, opened and distributed mail

. Responsible for recording checks for patients, fee-for-service

accounts & insurance companies totaling well over $1,000,000

Aetna, Hartford, CT

10/2007 - 03/2009

Claims Analyst

. Received and posted payments for medical services provided to clients

. Processed Worker's Compensation electronic claims (CMS-1500s) and

electronic credit card payments

. Performed quality control of Worker's Compensation Claims

. Analyzed and approved routine claims that could not be auto

adjudicated

Integrated Physician's Management, East Hartford, CT

07/2006 - 09/2006

Medical Reimbursement (Internship)

. Cash reconciled (deposits, checks); data entry

. Interacted daily with medical providers (Aetna, Connecticare,

Medicare, United Healthcare, Healthnet, Oxford, etc.) to resolve

billing issues or to check claim status

. Worked Aged Trial Balance, Insurance Rejection Review and Accounts

Receivable Reports

Bradley Air National Guard Base, East Granby, CT

03/2001 - 07/2006

Formal Schools Training Manager

. Coordinated weekly staff meetings and performed general office duties

(i.e., answered phones, greeted visitors, file management, scanned and

copied documents)

. Created, maintained and audited training records and filing systems

. Managed and administered two federal programs that serviced over 1,000

military members; validated and coordinated funding for military

schools

. Monitored processes for training managers to ensure compliance with

federal & state regulations

. Assisted Base Training Manager in tracking base training budget

expenditures for each fiscal year

. Made travel arrangements for recruits for Basic Military Training and

technical schools

EDUCATION/PROFESSIONAL DEVELOPMENT

. Capital Community College, Hartford, CT - Associate Degree in Business

pending

. Branford Hall Career Institute, Windsor, CT - Health Claims

Specialist Certification

. Keesler Air Force Base, MS - Education & Training Certification

(Training & Development) and Personnel Craftsman Certification (Human

Resources)

. Otis Air National Guard Base, MA - Airman Leadership School, John

Levitow Award, Certificate of Achievement for Leadership & Management

and Certificate of Achievement for Communication Skills

MILITARY SERVICE

United States Air Force Massachusetts Air National Connecticut Air National

Honorably Discharged Guard Guard

Honorably Discharged Honorably Discharged

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