Customer Service Sales

Milagros Sanchez

**** **** ******* ******, # **

Miami, FL 33174

Mobile: 786-***-****

********@***.***

OBJECTIVE: Seeking a position with diversity allowing my skills to be utilized and expanded while

adding value to my employer through these.

EXPERIENCE:

ATR International Inc. – April 1, 2009 to July 11, 2009

Administrative Clerk II (Temporary Position) – Radio Shop Service Center

Support service center by serving as receptionist, answering phones, giving customers

appointments, confirming appointments. Handle any customer issues quickly. Generate

billing documents to specifications per contract with federal government agencies with

authorization documentation. Compile and process center’s service billing such as

telephone, water, and various services. Assist manager by keeping him abreast of what is

happening at shop due to travel frequency. Made travel arrangements for staff members.

Input orders for office supplies, parts and tools, track orders, update, and retrieve data

from TIGERS System. Pack parts or equipment and ship packages thru assigned portal.

Maintain accurate logs, and files to back up billing..

NAVARRO DISCOUNT PHARMACIES - Sept. 2006 to Dec. 2006

Buyer’s Assistant – Purchasing Department:

Assisted category managers in the purchase of the lines they managed. Wrote and/or

entered orders requiring correct cube or weight on AS400 or K-3 systems and also web

portals such as P&G. Did purchase order maintenance, new item set-ups, changes in

cost, retail, or promotions. Allocated new or ad items to the stores. Resolve receiving

issues on cost or quantity disparities. Forecast sales for back to school and other ads.

Contact vendors in order to obtain new products on the market. Inform new vendors of

forms and procedures for set-up as vendors and their items. Assist in warehouse

inventory.

ASSOCIATED GROCERS OF FLORIDA, INC.- May 1989 to Sept. 2008

Administrative Assistant/Services Coordinator – Sales: (Aug. 1998 – Sept. 2006)

Filter prospective customers on telephone or walk-ins. Walk through new customers on

policies and procedures including all services available. Coordinate authorized DSD

vendors for customers to be serviced. Verify store’s applications are completed properly

for in-house purposes and legal documents’ validity. Maintained customer files with

updates on program changes or service issues. Fill in for and assist customer service and

the President’s assistant as needed. Coordinate departmental efforts for new customers or

projects pertaining to a specific customer. Made travel arrangements for salespersons for

domestic jobs and when visiting the islands. Reserved conference room, set-up meetings,

took minutes. I wrote internal memos and other correspondence including notices to all

customers. For the two AG Food Shows a year I coordinated the hotel reservations for

the staff, export and domestic customers, and VIPs as well as the name badges for all the

EXPERIENCE:

M ilagros Sanchez Page 2

ASSOCIATED GROCERS OF FLORIDA, INC. (Continued)

show’s attendees as the name badges were part of security measures. Official greeter at

the front desk at show giving out the name badges. Assisted Customer Service, and as

necessary when VP was unavailable I was consulted and gave directive.

Advertising Coordinator/Administrative Assistant – Sales: (Aug. 1992 to July 1998)

Coordinate ads between customers, distributor, and advertising department and outside

printers. Organize and lay-out all ads. Prove ads for accuracy of retail, size and slick.

Verify all invoices for expenses incurred by advertising department and in-house print

shop. Bill customers for ads and other services rendered. Assist V.P. of Sales and sales

staff. Assist President’s office with annual Stockholder’s Meeting and company

promotional events.

Buyer’s Assistant – Purchasing Dept.: (April 1991 to July 1992)

Verified stock on committed sale items; organized ad layout for By-Rite/SuperMax Ad

including compilation and verification of codes, size, deals, adjusted retails and

presentation to Committee on weekly basis; coordinated with advertising on coupons,

certificates, entry forms, etc.; responsible for general Buying Dept. functions such as

faxing purchase orders, special orders, customer calls; reviewed all requests for credits

from customers.

Customer Service: (Feb. 1990 – April 1991)

Organized new Customer Service Division; handled customer inquiries, complaints and

problems; responsible for trouble-shooting and follow-up; also, responsible for reporting

to Sales staff and taking of minutes at weekly meetings; itinerary for all sales personnel;

notifications to brokers and suppliers regarding store re-sets; tracked weekly sales of

company owned stores.

Executive Secretary: (May 1989 to Feb. 1990)

Worked with new company president arranging appointments and meetings; took minutes

at weekly staff meetings as well as monthly board of directors’ meetings; prepared export

sales reports; handled all correspondence, screened calls; assisted members of the Board,

and other administrative functions as necessary.

EDUCATION:

DeVry University - Attending for B.A. in Business Administration

Miami-Dade Community College - A.A. in Business Administration

SKILLS:

Type 70+wpm. Software programs: Word, Excel, Outlook, and PowerPoint. Took

beginner’s QuickBooks and Access. Presently taking ProjectManagement. Speak, read

and write in English and Spanish.

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