Insurance Customer Service
Resume:
Andrew L. Ottens
Rolling Meadows, Il 60008
******@*****.***
Summary
Insurance software professional with over thirty years of proven leadership
and management experience. Very strong insurance, consulting and software
knowledge built during eleven years of programming and account management.
In depth insurance knowledge with solid business and leadership skills
developed during twenty five years as Client Services Vice President at a
software company. Excellent negotiator and communicator with ability to
clearly understand and articulate business needs and present solutions to
customers, employees, and business partners. Ideally suited for a
leadership role at an insurance, insurance software or insurance consulting
company.
Accomplishments
o Performed and managed successful business studies, implementations and
conversions at approximately 50 Insurance Carriers. These include ING
(Life of Georgia, Southland Life, Equitable of Iowa and Security Life
of Denver), Thrivent Financial for Lutherans, and Hartford Financial.
Consulting revenues generated from ING over a 10 year period were in
excess of $50 million.
o Joined executive team at a start up insurance software company during
development stage and played an integral role enabling annual revenue
to grow from zero to over $16 million.
o Led the initial and on-going development of Life, Health and Annuity
business processing for a commercial software package which resulted
in twenty percent growth year over year.
o Recruited, trained and managed over 50 new hires producing teams of
insurance software experts.
o Performed and managed implementation and conversion studies which
required extensive knowledge of the business. Presented the business
case for corporate savings and as a result of the implementation,
typically recognized 25% staff reductions while enabling business
processing to increase by 25% due to straight through processing and
efficiencies.
o Developed and presented internal and client training courses.
o Established and worked closely with LIDP's offshore subsidiary, IT
Crossings.
Professional History
( LIDP Consulting Services Inc., Woodridge, Illinois
1985-Present
Insurance Software and consulting firm providing software and services to
mid-size and larger Life, Health and Annuity insurance carriers.
Vice President of Client Services 1985-Present
Reporting directly to the company's owner and founder, carried out the
execution of the company's operational plan as well as the development of
the business processing and implementations of the software package for
clients. Led the Consulting Division, identifying revenue sources, selling
projects and managing delivery of on-time solutions. Sought out by clients
to consult on new insurance products and features. Developed lasting
relationships with client executive levels.
o Performed and managed implementation and conversion studies determining
staffing, pricing and schedules. Ensured that project deliverables were
met on time and within budget. Communicated concerns and issues both
internally and to the client. Never had a failure or litigation.
o Consulted with Product Committees on new products and features being
considered by clients for fit and scope of effort estimates. Presented
cost effective and creative ways to provide unique alternatives.
o Highly skilled in all phases of the Project Life Cycle from feasibility
and business case definition through final implementation.
o Built and maintained cohesive, cross functional groups of highly
effective consulting teams with up to thirty account managers and senior
consultants as direct reports.
o As one of the original developers of "The Administrator", was called upon
to review every policy administration design thus enabling
reusability and optimization of new features.
o Monitored the marketplace for new insurance products, features and tax
law revisions, then designed solutions and managed their incorporation
into the system. Most recent features designed were GMDB, GMAB, GLWB and
LTC riders on Life and Annuity products.
o Hired, trained and mentored all new insurance application resources.
o Awarded a patent for a file update technique that provides for the
ability to view and process a record as of any point in time.
o Initiated the development and managed the subsequent updates of the
software training courses.
o Provided sales support by assisting with RFI/RFP's, and demos.
o Direct involvement in software licensing negotiations and on-going client
projects.
( Informatics General Corporation, Dallas, Texas
1974-1985
Originally Equimatics and now CSC. Insurance software and consulting firm
providing software and services to mid-size and larger Life, Health and
Annuity insurance carriers.
Account Manager and Senior Consultant
o Personally consulted, scheduled resources and managed the implementation
of Life-Comm at up to eight concurrent clients.
o Progressive levels of professional and managerial roles leading to Senior
Consultant and Account Manager in five years.
o Rated the company's top consultant in each of the last six years.
o Successfully completed assignments in Quality Assurance, Product Support,
Development, Education, Marketing, Sales and Customer Service providing
support to over thirty insurance companies.
Professional certifications and designations
Associate of Arts Degree (Business major) -Eastern Iowa Community College,
Clinton, Iowa
Certificate of Data Processing - Herzing Institute, Rockford, Illinois
Fellow of Life Management Institute (FLMI)
Chartered Life Underwriter (CLU )
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