Project Manager Customer Service

George Bougas (H) 813-***-**** (C) Cell: 813-***-**** ( E-Mail:

***@********.**.***

***** ********** *****, ****** ******, Fl. 33544

Linked-In account: http://www.linkedin.com/in/fixedit

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EDUCATION:

Bachelor of Science, I.T., University of Phoenix 3.95

G.P.A. Graduated with honors.

2 years as project manager for my learning team, yielding A grades for

every team project.

A + Certified (CompTIA) I.T. Technician

La Salle Computer Learning Center.

Net + Certified (CompTIA) Network Professional La Salle

Computer Learning Center.

Windows 7 and MCSA Certification courses completed La Salle

Computer Learning Center[pic]

CAREER OBJECTIVES: Obtain a stable, long term career position in I.T. with

the potential to advance.

(Salary negotiable,

commensurate with position).

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SUMMARY OF QUALIFICATIONS:

. 13 years of I.T. technical support and corporate travel customer service

typing 53 to 63 cwpm.

. 10 years in a solutions-oriented, teamwork focused environment as a

technical support analyst training

clients, customers and new employees on software and hardware, using

remote support programs such

as support bridge, GoToMeeting, GoTo MyPC, WEBEX, Remote Desktop,

SonicWall, and PC

Anywhere. Also, optimizing, securing, and configuring Windows

operating systems, including

Windows 7, Vista, XP, 2000, 98 and password administration. Provided

LAN/WAN network support.

. Adept at client tracking software, including 10 years using CA USD

Service Desk, Sales Force, Remedy

and other CRMs supporting a client base of over 30,000 International

end users.

. 4 years in support of Citrix Metaframe & ASP, as well as proprietary

business application software.

. 3.5 years as a software implementation specialist, and resolution of

Cisco VPN remote access issues.

. 2 years as a technical writer, creating and maintaining HTML I.T.

solutions knowledge-bases and Lotus

Notes support.

. 1.5 years telecommuting 1 or 2 days per week, and also working in an

Active Directory environment.

. 1 year mentoring and training new and internal employees as a Subject

Matter Expert (SME) and

providing Mainframe, AS400, Hyperion HFM Smart View and SalesLogix

support.

. Almost 1 year of creating websites and edited HTML code for clients and

school projects.

. Provided managed services for clients.

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ACCOMPLISHMENTS:

. Have produced results equivalent to 2 employees, saving company the costs

of a second employee.

. My up-sales surpassed $250,000, exceeding the entire Technical Support

Department budget.

. Conducted Webinar trainings daily, instructing up to 100 clients

concurrently on operating

Light[Port]'s web site interface, as well as one-on-one trainings.

. Maintained top level of customer satisfaction as measured by frequent

surveys.

. Excellent oral and written communications, self-motivated, detail-

orientated and flexible.

. CEO announced at quarterly conference that I found solutions to all Talk

Fusion technical issues.

. Consistently produces high quality, successful solutions as a top

performer, per call metrics.

Contact this candidate