Engineer Management

TROY BERRETH, MBA

**** ******** ***** . ****, ** 77494 . 832-***-**** (Mobile) .

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INFORMATION TECHNOLOGY EXECUTIVE

SUMMARY

Technical IT business executive with more than 15 years' experience in IT.

Significant experience managing an enterprise-class Information Technology

department, with a demonstrated ability to re-engineer an underperforming

or inefficient infrastructure. Overall accountability for providing

tactical and strategic leadership of an IT department. Adept at leading

and retaining creative, highly-energized and focused teams in multi-site

locations. Hands-on leader who is able to look at the big-picture and use

expertise in infrastructure and business knowledge to drive productivity

and implement diverse process improvements.

CORE COMPETENCIES

Providing strategic and tactical Architecting and coordinating the

leadership for IT evaluation, deployment and management of

Budget development and management current and future IT systems

Staff mentoring, motivation and retention Creating productive partnerships between

the business and IT

IT organization development and Business continuity and disaster recovery

restructuring planning

Aligning IT strategy with the company's Long-range and strategic planning

business objectives Vendor negotiations, management and

Policy and SOX compliance procurement

PROFESSIONAL EXPERIENCE

Cornell Companies Inc., (NYSE: CRN)

Houston, TX

Vice President, Information Technology

2003-Aug/10

Reporting to the CFO, my role was to define, manage the execution and

coordinate support for all IT operations at this $412MM revenue private

corrections company at 70 remote locations across the USA.

Responsibilities included all aspects of the Information Technology

Department which supported a 2700+ workstation, 3500+ user, multi-site

enterprise with a team of 40 multi-tiered professionals based across the

country. My approach was to combine hands-on leadership from a technical

infrastructure aspect with business acumen and experience to improve

processes and drive productivity in the organization. Specifics include:

Operations and Leadership - directing IT operations across the organization

. Managed all operational and strategic activities of the IT

infrastructure for the enterprise with 40 personnel and 150+ WinTel

servers, two IBM iSeries AS/400 running Lawson ERP, 75+ Cisco routers

and security devices, two NetAPP and one EMC SAN.

. Determined the technology direction and managed the evaluation, design,

deployment, integration and support of current and future IT systems and

infrastructure across the organization.

. Architected a distributed, redundant and scalable infrastructure to

accommodate the aggressive growth plans of the company, including

Greenfield opportunities and the expansion of existing footprints.

. Developed and deployed the structure to manage the delivery of Help Desk

(call center) services using a combination of internal and externally-

managed support personnel.

. Directed, supervised and mentored IT staff for succession planning and

goals achievement.

. Decreased annual IT employee turnover by developing a cohesive team

environment.

Budgeting and Cost Control - reducing IT spend while increasing customer

service levels

. Developed and maintained an annual IT budget with over $8MM P&L

responsibility.

. Controlled budget compliance against performance objectives towards

annual IT operating and capital budgets.

. Cut operating expenses $1MM annually and reduced headcount by 30% after

reorganizing IT department personnel, deploying a hybrid Help Desk model

and adjusting customer SLA's.

. Consistently reduced costs of services annually by over $0.4MM through a

mix of vendor renegotiations and by optimizing internal resources.

Business and Strategy - using IT to drive business productivity

. Developed strategies to align IT and all IT projects with the needs of

all three company operating divisions.

. Bridged the gap between IT and business by building strong relationships

with business-unit owners and other stakeholders.

. Drove productivity through the implementation of advanced technical

solutions and by motivating IT personnel.

. Created effective partnerships with service providers and technology

vendors.

. Developed yearly operating and long-term IT strategic plans, and played

a key role in long-range planning across business units.

. Responsible for IT integration strategy and directing all due-diligence

functions during the $685MM Cornell/GEO M&A process.

. Communicated technical information and ideas effectively to non-

technical business personnel and stakeholders.

Technology Implementation - efficiencies, risk reduction and cost savings

. Architected and implemented a complete infrastructure 'hot site'

disaster recovery and business continuity environment, including the

build-out of a secondary datacenter and all associated hardware and

software systems.

. Led the effort to centralize the delivery of all applications and

services by utilizing Citrix 'thin' client/server technologies.

. Managed all efforts to reduce costs using platform consolidation and

standardization of technologies (eg. VMware).

. Led the organization through a series of upgrades to capitalize on

emerging technologies (eg; Cisco VOIP, virtualization).

. Provide technical oversight and perform cost analysis (ROI) on IT

systems and services.

. Developed security protocols and provided stability while deploying key

applications to users.

Governance and Portfolio Management - maintaining standards and utilizing

best practices

. Established and enforced appropriate IT policies and procedures,

standards, processes and systems based on best practices.

. Responsible for two enterprise-wide Lawson Financials ERP migration and

upgrade projects, including the associated upgrades of Hyperion,

Essbase, Kronos and Robot Reports to comply with the new versions of

Lawson.

. Managed all systems and processes in accordance to standards such as

Sarbanes-Oxley (SOX), HIPAA, COBIT and ITIL.

. Created IT SOX compliance matrix for general IT controls.

Integral Projects - critical projects to the organization

. Implemented an internal company-wide Call Center by implementing new

hardware and software systems, and modifying the roles of support

personnel.

. Lead multiple efforts to streamline business processes using the

application of technology (eg. incident reporting, billing integration

and financial reporting).

. Led the research, analysis, selection and deployment of a fully-meshed

MPLS network topology infrastructure.

. Redesigned primary and DR data centers to meet usage load, electrical

and thermal load requirements.

. Consolidated server systems through VMware virtualization technologies

and IBM BladeCenter hardware.

. Implemented a data warehouse and consolidated information into an

interactive Executive Dashboard for senior management to track key

operating metrics.

Positions held at Cornell

. Vice President of IT Dec 05 - Aug 10; IT Director Mar 04 - Dec 05;

Network Manager Mar 03 - Mar 04

Citrix Systems Inc.,

Ft. Lauderdale, FL

Senior Consultant, Citrix Consulting Services

2002-2003

. Developed customized Citrix-based computing environments on various

client engagements across the USA.

. Analyzed technical requirements within companies and provided

independent and objective advice on the use of IT.

. Performed business requirements analysis, recommended selection of

software/hardware, developed proposals for consulting services and

managed the execution of projects.

. Provided expertise on technical and functional procedures during the

design, development and implementation of systems.

. Defined software, hardware and network requirements.

. Developed individual project deliverables (i.e. scripting, coding,

testing, etc.) for a specific client project.

. Researched new technology and developed documentation (training, white

papers, etc.) for internal consulting services use.

Cable & Wireless USA

Houston, TX

Systems Engineer, a-Services

2000-2002

. Key member of an engineering team responsible for the design,

development, testing and deployment of an Application Service Provider

(ASP), which is a precursor to today's SAAS environments. A-Services

was a $300MM project between Cable & Wireless USA, Microsoft and Compaq

designed originally to host 24,000 users in two datacenters in the USA

and UK.

. Identified technical solutions to provide integration of multiple

company infrastructures, and created recommendations for the development

and migration of the integration.

. Provided server and system design including adaptive link management,

mobility management, and resource management.

. Assessed the feasibility of using new technologies as part of the a-

Services platform, and consulted with product management to help define

the platform roadmap.

. Performed methodical testing (including stress testing) of the ASP

environment prior-to and after platform launch.

. Developed training materials and white papers for both internal and

external customers.

Southern Alberta Institute of Technology (SAIT)

Calgary, Alberta

Instructor Team Lead, MCSE Program

1999-2000

. Provided classroom instruction to students using Microsoft MCSE

curriculum for students to obtain MCSE certification.

. Led team of technical instructors for the MCSE program including teacher

coordination and scheduling for specific classes.

. Ensured student satisfaction through classroom or laboratory

instructional delivery according to the program objectives.

. Taught material from approved Microsoft curriculum and developed daily

lesson plans to include instructional aids.

. Maintained expertise in MCSE subject areas and recommended improvements

in curriculum delivery.

GP Learning Technologies (SHL Systemhouse)

Calgary, Alberta

Technical Instructor, MCSE Program

1997-1999

EDUCATION

University of Houston, C.T. Bauer College of Business

2008-2010

Master of Business Administration, Executive MBA with Honors (EMBA)

University of Alberta, Edmonton, Alberta Canada

1987-1992

Bachelor of Science, Physical Geography

Certifications Achieved: MCSE, MCT, MCP, MCP+I, A+, CCA

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