Customer Service Manager
Resume:
Worcester, Ma *****
Katherine Anderson
Experience
**** – Present Worcester Communications Dept. Worcester, Ma
Contact Person: Michael McCann, Asst. Director 508-***-****
911 Emergency Dispatcher
* 2nd shift 911 Emergency Dispatcher for the City of Worcester.
Responsibilities include answering multiple phone lines, inputting
emergency calls along with business/complaint calls, customer service,
and dispatching emergency response vehicles: fire and police. Aiding
the public with emergency and non emergency problems. Aid in training
new employees, developing training programs, and providing on-the-job
training. E911 certified, familiar with PAMMET system, and
communication over a multiple band system.
2004-2005 Hopkinton Police Dept. Hopkinton,
Ma 01748
911 Emergency Dispatcher
* Part-time 911 Emergency Dispatcher for the Town of Hopkinton.
Responsibilities include answering multiple phone lines, handling
emergency and nonemergency complaints, teletype inquiries, and
dispatching police personnel. Assisting the public as needed at the
station.
9/2000 – 1/2004 G.M.S. Auto Inc. 24 Wells St. Worcester, Ma 01604
Contact person: Donna Zanauskas, office manager 508-***-****
Dispatcher Supervisor / Office Assistant
§ Day/Night shift dispatch supervisor for a major towing
and recovery corporation handling local and State Police agencies.
Responsibilities include overseeing multiple drivers, communicating
with a Motorola 900 mhz two-way radio system, also communicating with a
Nextel based system, answering phones, customer service, and clerical
work including payroll, accounts payable and receivable.
Education
1998-2003 Western N.E. College Springfield, Ma
* B.S. Criminal Justice
Certifications
* Certified Training Officer
* Non-emergency Call Handling
* Supervisor training
* Domestic Violence
* 911 Liability
* Suicide Intervention
* E911 Certified
* Hazmat Situations
* NIMS 700
* CPR
* Emergency Medical Dispatcher
* Protecting Law Enforcement Responders
* Hostage Negotiation
* APCO 40 HR Telecommunicator
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