Customer Service Sales

Stachia Currie

**** ******* ***

Tracy, CA *****

209-***-**** -cell

209-***-**** -home

*******@*****.***

Objective

Seeking a career with a dynamic, progressive company, where I can utilize

my skills as well as learn new ones and career growth through proven

performance is likely.

Qualifications

. Developed interpersonal skills, having dealt with a diversity of

professionals, clients and staff

members

. Able to perform tasks in a fast paced environment

. Excellent time management and organizational skills

. Ability to work independently, or as a team member

. Ability to deal with customers in a professional and concerned manner

. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

. Experienced in SAP

Professional Experience

. Credit & Collections Rep, Zep Sales & Service

2008-Present

> A/R invoicing, credit memo, rebills and cash application;

processing credit card payments

> Reviewing and calling on accounts over 30 days past due

> Reconciling past due accounts and code accounts to be sent to

collections

> Identify accounts to be written off

> Reviewing accounts and release or hold product orders based upon

account status

> Monitor lockbox and post payments to appropriate account(s)

> Research any open credits on accounts and process for refund check

to be sent to customer or apply credit towards open invoices per

customer request

> Work with Sales Reps to keep their accounts less than 90 days past

due

> Assist in month end close & reconciliation

. Administrative Assistant/Customer Service Rep/, Zep Sales & Service

2004-2008

> Assisting Regional Sales Manager, including: scheduling

appointments and meetings, handling all logistics for sales

meetings, booking travel arrangements, running daily reports,

preparing expense reports and routing for approval, creating

spreadsheets, generating & distributing presentation materials,

corresponding with Sales Reps, tracking sales leads, emailing and

mailing weekly reports to Sales Reps

> Assisting Branch Manger, including: upkeep of vendor database,

preparing and sending company information to vendors for their

database, processing all Certificate of Liability requests,

preparing expense reports, creating graphs and spreadsheets,

maintaining miscellaneous files, creating miscellaneous documents

> Customer Service, including: taking customer and Sales Rep phone

calls and placing orders, answering general product questions,

entering faxed customer orders, set up new accounts, initiate stock

checks, releasing back orders and future orders, print and break

down picking slips by carrier, assign Sales Reps to new customers

> Answer general billing questions, invoice data entry, processing

credit card payments, compiling checks and sending to the bank,

compiling invoices

. Administrative Assistant, Hewlett Packard

2000-2004

> Provide administrative support to 4 managers and their staff

(including scheduling, calendar maintenance, e-mail assistance,

meeting logistics/coordination, generating & distributing

presentation materials, ordering equipment & supplies, travel

arrangements, catering arrangements, and managing department

processes and information)

> Provide telephone coverage for all managers and department

Perform backup coverage and support for other administrative

assistants

> Coordinate conference calls, bi-weekly staff meetings, seminars and

team off-sites

> Process expense reports, purchase requisitions, purchase orders,

and invoices

> Maintain office inventory and coordinate IT requests for department

> Spreadsheet creation

. Collateral Specialist, First Franklin Financial Corporation

1999-2000

> Auditing funded loan packages

> Reviewing loan documents before and after recording

> Signature verification

> Ensuring that the collateral for each loan is in perfect condition

for it's lenders

> Notarizing documents for bank

> Contacting and assisting branches with problem documents

. Receptionist/Loan Processor, Amresco Residential Mortgage Co.

1995-1999

> General office duties (including, answering phones, faxing, filing,

greeting and directing clients, schedule meetings)

> Ordering and reviewing credit reports

> Prepare files for underwriting

> Prepare loan documents for signing

Reviewing signed loan documents

> Prepare files for funding

> Extensive communication with brokers and escrow officers

. Grocery Checker, Savemart Supermarket

1991-1995

> Running front end register, checking customers out

> Customer service

. Receptionist, Denron, Inc.

1989-1990

> Answered phones

> Filing and faxing

> Preparing timecards for payroll

> Customer Service, greeting and directing customers/clients

> Data Entry, word processing, spreadsheets and presentations

Computer Skills

> Microsoft Office (Word, Excel, PowerPoint, Outlook)

> SAP

References Furnished Upon Request

Contact this candidate